AGENT (Current Employee) – Tempe, AZ – April 17, 2018
Excellent management. Lots of support. Great co-workers. We really worked as a team. That was the best part.
What I learned was that I could keep a customer who had just been involved in a horrible vehicle collision calm enough to stay alive until medical personnel arrived. That was probably the hardest part of the job as well.
If you've ever worked telemarketing this is about the tip of the iceberg. Whether you gte on with UHC or the bank side of operations you will be taking and making calls. So if you can stand to be a telemarketer its not a bad gig.
Customer Support (Former Employee) – Work at Home – April 16, 2018
Ok job to have if your needing extra cash but be prepared to work all day everyday Saturday. This job requires you to do a lot and In my opinion it wasn’t really worth the money. They didn’t make me feel very appreciated because with my qa calls it’s like you did good BUT you could have did more
Customer Service Representative (Current Employee) – Greeley, CO – April 14, 2018
Pays very little for most departments but the health and wellness benefits are good. In-house management is decent but it can be a struggle to get things done if you need something from Human Resources who do not have a representative on-site.
Work is extremely structured and micro-managed, due to nature of the business. Procedures must be followed exactly and there is little to no room for creative problem solving. Amount of work fluctuates and people who do not like long periods of idleness will not do well here.
Enrollment Specialist & Customer Care Professional (Former Employee) – Sherwood, AR – April 14, 2018
Typical day spent helping people, learned a lot about insurance on their dime, management was consistently positive, the workplace atmosphere was slightly competitive but mostly for bragging rights on whose team racked up the most rave csr reviews.
Customer Service Representative (Former Employee) – Denver, CO – April 13, 2018
Complete lack of communication and constantly change of policies an rules makes it way to difficult to keep up one day it will be you have to work ot the next day any one with ot is written up the next day ot. all on he same pay period! they could never make up thier minds what they wanted!!
Call center agent (Former Employee) – Tempe, AZ – April 13, 2018
The program that I was apart of was busy during the first 9 months of the year, but for the last 3 months the program is really slow. The hardest part of the job was trying to keep busy during the slow part of the year.
Fast-paced during the early part of the year
Finding something to keep you busy during the slow part of the year.
Member Service Representative (Former Employee) – Uniontown, PA – April 12, 2018
If you want a long lasting enjoyable career this is not the place to work. There are few advancement opportunities and every call is nit-picked. Once trained in a department, crossing over into another department is not permitted.
training was a fun environment but after that its kind of stressful but manageble.
Insurance Enrollment Agent (Former Employee) – Atlanta, GA – April 12, 2018
Very manageable if you are a self starter and able to focus on more than one thing at a time. A very great company to work for if you can work under and through stressful situations. In other words if your not a people's person then it may not be for you. Not for everyone. But being that I am capable I was able to manage on a day to day bases as long as the databases were working smoothly and running together. the only downfall is when the databases are having issues within the company then that can become your problem as it interfered with your pay as well as your work day because then you are penalized for something that is not on your behalf.
Customer Service Agent (Former Employee) – Orlando, FL – April 12, 2018
This job is optional only because you could up your job position if you make it through training. It's very easy to climb up the ladder at teletech. However, they do tend to mess up peoples hours and miss paying you sometimes. Best thing to do is get direct deposit. I was termed for something as simple as not being able to remember all 7 passwords and usernames. I would be ashamed of telling anyone about this job particular because of how it's so easy to get termed because their always hiring.
You could get bonuses and position raises at your strenth
You could be fired or termed for something as little as memberising user names and passwords.
Bilingual Customer Service Representative (Former Employee) – Tucson, AZ – April 12, 2018
A very fun company to work for the pay was great however was very unpleased when I found out that Teletech was Outsourced I had great pay and a 401k that was very good also some IRA/Roth accounts were established.
Outbound Customer Service Representative (Former Employee) – Sherwood, AR – April 10, 2018
If you enjoy people lying to you this is the place to work. I like to live in fear of financial stability definitely the place to be. If you like chaos and high stress environments TTEC is thE best fit. 😕