Customer Service Representative-Supervisor (Former Employee) – Houston, TX – May 25, 2018
need better management, no job security, management was very disorganized. Favoritism was a big reason why management failed. They went by who was liked instead of experience and someone that can get the job done
Supported Chief of Operation (Former Employee) – Concord, NC 28025 – May 24, 2018
Laid back environment Often coach would be there to assist Issues with scheduling New accounts such as medicaid. Training environment was on the floor most times then in a classroom, gave real life experience
Licensed in 14 states to sell health coverage (Current Employee) – Englewood, CO – May 24, 2018
Fine place to work in. Many business located under one roof so a diveresity of opportunities to network and acknowledge other employees. Not very stressfull but you had a goal for the number of calls but no AHT to have to consider. Very nice supervisors and clients.
Customer Service Representative (Current Employee) – Temple, TX – May 21, 2018
As a Current Employee of Teletech I have to say overall I hate it because for one the training sucks especially if you have a biopolar person with a bad attitude as the trainerthen you have management which is unprofessional sometimes they treat the hard workers really horribly and like slaves and then when it comes to calls they dock you for every little thing and tell you to call the assist line for help instead of the the supervisors helping the advocates yet the supervisors they hire dont even know what they are doing most of the time and also the hr department also is messed up especially when you think you would love to see about checking into other opportunities and then they humiiate you unprofessionally which turns you away
Associate (Current Employee) – Kalispell, MT – May 21, 2018
Decent place to work. The clients can be difficult. Training on policy's and procedure did not prepare staff for the client experience. Although most customers are happy, some are very disgruntled and hard to deal with.
Customer Service (Former Employee) – Phoenix, AZ – May 21, 2018
• Recommended alternative items if product was out of stock • Set up and explained new contracts • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events • Directed calls to appropriate individuals and departments • Tech support and retention
Customer Service Representative (Former Employee) – Denver, CO – May 21, 2018
Teletech is a very organized and productive company. There was always chance for advancement. They would always offer bonuses and incentives for your participation. Being able to quickly excel in the within the company is not rare. Everyone always seemed to be so upbeat and charasmatic that I worked with.
CALL CENTER AGENT (Former Employee) – Kalispell, MT – May 21, 2018
This job is a good first time job or a temporary stop until you find something else. When i started it didnt pay enough for the work done. the managing staff was no up to par, and the rules to how you handle your calls were rediculous. Not to mention that i never got off on time since i had to wait till the last minute to clock off and often got a long call right before clock out (they werent happy since we were not allowed overtime)
fun place to work if you like helping people to the fullest
Part Time Temporary Sales Agent (Former Employee) – Columbia, SC – May 18, 2018
a typical day at work was signing in to your work booth, getting every application open and ready for work. ensure that all applications are open and operational ready to get started. I learned that if you can keep your call handle time to a minimum you are good, however striving to make it a one call resolution, there are a diversified amount of people and it is awesome to deal with people of different cultures, etc. the hardest part is to not be able to help the customer to the fullest due to call time resolutions the most enjoyable is that you can work from your home, you can take mandatory break, it is all in the comfort of your home.
Customer Service Associate (Former Employee) – Temple, TX – May 18, 2018
it's funny how ping pong was mentioned in the Review Summary when I had system issues for four months and instead of worrying about their associates they wanted to bring in game tables and what I came to realize the reason for the game tables was so they can take away our pay for being late back from lunch and breaks having fifteen minute breaks and a thirty minute lunch so.!? With having system issues I lost knowledge from training for this job to help members receive their medicine I specifically asked for training while I crossed my fingers my system would work one day and someone would keep saying "practice makes perfect",How? But that request for training was ignored but when I was at the edge of my seat getting looked at as an associate who was just there THEN I was told to be at my desk making it look like I'm doing work..?? So all in all this company was to set associates up for failure instead of being concerned for members and their medicine and make sure associates got and had the knowledge to make a purpose for members calling in.
Customer Service Representative (Current Employee) – At home – May 16, 2018
I have been through the interview process which was very fast efficient and recruiter was great but now I have been waiting for 5 weeks for an offer call (i received an email with a link to check for offer schedule dates but as of yet has been no offer dates) so if your in need of a job very quickly I would not recommend teletech at home work.
LONG wait time to just get an offer call scheduled