High Stress Social Meritocracy
Verizon Master Technical Support Representative (Former Employee) – Irving, TX – May 27, 2019
You will be ranked based on your performance and your paycheck will vary based on that performance. Promotion is slow and difficult. You must prove yourself and every day will require you to control and conquer social interactions with customers over the phone and problem solve as quickly as possible. This job is definitely not for everyone. Change your schedule often or the stress will ruin you. Be aggressive, ask questions, and demand answers. If you don't learn how to resolve issues, you will fail. Ignore any criticisms or insults thrown your way. Focus on the job. Don't let other people distract you. They will do whatever it takes to get ahead of you, even petty conversation. Every second on the phone counts against you.
Meritocracy, lots of learning, builds character
High stress, competitive work culture can be toxic, unrelenting