When I started in the location I was assigned I found the treatment approach in general was subpar. Therapy treatments were the same since I started my career 27 years ago. Work wasn't challenging for me. I have been introducing a more advanced treatment approach and is gradually gaining traction.
I come to work. I get my list of patients for the day and treatment time for each patient. We have no schedule. We pick patients who are ready and willing. Sometimes I waste15-20 minutes just looking for a patient I could treat. I have to be flexible with my lunch break depending on various things such as treatment duration for each patient, motivation, preferences and cooperativeness of patients since about 95% of our patient population have cognitive impairments.
I find there is no continuity of care. Most patients do not have a primary therapist assigned. Infected patients like contact precaution such as C-DIff or behavioral patients were assigned to me. These patients somehow has a primary therapist. Management has been changing for the better though.
There is only one rehab. technician. For the longest she was like a personal assistant to the rehab. director until the staff started making comments about the unavailability of the rehab. tech. to assist. clinicians in the gym. This situation has been improving.
The hardest part of the job is having no actual schedule for the day, no primary therapist for the majority of the patients, we have to pick up and return the patients back to their units after treatment though this area is improving. There is no one to assistmore... clinicians but rely on each other when working with dependent patients or needs a two person assist. There has been an improvement in this area with the rehab tech. being more available to the clinicians.less
Flexible clock-in time
Short breaks, no schedule, lack of physical help, patients have no primary therapist, lack of basic therapy equipments like step stools
Rehab Director (Current Employee) – Brooklyn, NY – August 10, 2018
I enjoy the time I spend with my patients and co workers. I wish I had more PTO time but I'm satisfied with the time I get off. They are very accommodating and helpful. At least my regional director is.
COTA (Current Employee) – Blackwood, NJ – July 24, 2018
The pay was very good, Sometimes hard to use your paid time off. They have recently gotten better about productivity, no more 100%. They are great about making sure you get your time but you might have to travel.
I worked for the company for about 7 years. The staff makes sure to allow for flexibility of those employees who are trying to further their career while working. They were very opened and accepting of my hardships and allowed me to work around a schedule that benefited the both of us.
Professional but slow admissions and lack of hours
COTA , Hearthside Nursing Home and Rehab (Former Employee) – State College, PA – May 14, 2018
I started out as full time and got cut to part time within my first three months due to lack of admissions at the facility that was just taken over by Tender Touch and Aristocare. It was slow and with part time hours i was only getting maybe 20. I had to look elsewhere. It was decent pay for a new graduate and they offered for me to stay on as pier diem and I help out as needed. They are still struggling at this facility to bring in admissions but that would not be the rehab dept. Tender Touch...it is the management of the SNF having difficulty which then causes lack of therapy needs to residents with low admissions.
Occupational Therapist (Former Employee) – NY – March 16, 2018
What an awful company to work for! All they care about is money and don’t really care about patient care. We were forced to keep patients on caseload even when it wasn’t clinically necessary and forced to pick patients up even if they didn’t need therapy. A lot of what I did felt very unethical. The supervisor didn’t treat and had no idea what was going on in the clinic. Also can we say unrealistic productivity expectations??!!? Pay was high but that was the only good thing about working for a sleezy company like this. Do yourself a favor and stay far away!
OTR/L (Former Employee) – Far Rockaway, NY – March 15, 2018
The staff was great to work with. They are all part of a team with help care for our patients to achieve their goals. I learned a lot working with other disciplines and how I could integrate my treatment with theirs.
Physical Therapy Assistant (Former Employee) – Beverly, MA – December 27, 2017
All managers are given few tools for success and are under constant pressure to please the higher-ups leaving little time to interact with Therapy staff. The Unreal expectation for productivity is the only concern. Tender Touch does not stand up to the parent company's pressure to keep patients on program even if they are inappropriate for therapy or have met their therapy goals. Had a district manager suggest we add bathroom break time throughout the day to our unpaid lunchtime to improve productivity. No concern in providing quality equipment like wheelchairs that have leg rests that work or walkers that don't wobble. Forget about on the job training promised to new grads or therapist who has trained in a different setting.
Physical Therapist Assistant (Current Employee) – Kingston, PA – November 6, 2017
Our building was bought out by a company that contracts Tender Touch's services. They would not honor seniority they would not negotiate on rates. Want more work for same about of compensation. Mentality of everyone is replaceable. If you don't want to use aspen dental you have to pay $24.00/mo for dental insurance.
For the techs, there should be a way for career advancement if they have no degree to fall back on, and not just raises. clerical work is always changing, so management should try and have a stable clerical work standard, instead of making changes to the way clerical work is done every couple of months.
relaxed place, depends on the facility.
low pay for techs. i read the national avg for rehab techs is 13.50, but we were paid only 10/hr
Rehabilitation Technician (Former Employee) – Newtown, PA – July 16, 2017
Tender touch bought out my company. They got rid of my position and cut my pay 1.50 and capped me so I couldn't get any other raises. The regional manager was very rude, and did not have a filter when would speak to employees. Over all a bad company when it comes to pay and work load...