Behavioral Health Technician (Current Employee) – Phoenix, AZ – January 4, 2019
I loved the benefits. I worked in the community and only seen my boss once a week. I was provided a laptop, tablet, and phone for in the field. However the productivity of it is too intense and has same day notes. When I voices my opinion I was later told I was combative.
Co-Workers worked as a team,Manager unprofessional, yelled at employee in front of coworkers.
Parent Aide (Current Employee) – Phoenix, AZ – July 9, 2018
PA position is a great learning position, Company has excellent benefits. Terros is focused on making money, not on their employees. High employee turnover. I’ve had coworkers walk out and or quite with minimal notice. A coworker trained her replacement and was let go the following day. If you have healthy boundaries and the correct mindset there is room for advancement.
Family reunification program, Co workers great teamwork
Max with Bachelor degree $16.00, Posted as 40 hrs a week job, If there are not any referral, PA does not work. 25-35 hrs a week at times. Micro managed by middle management.
This company sucks! Management so poor, and HR will not help with disputes. Training poor by supervisor left it up to co workers.
Case Manager II (Former Employee) – Tempe, AZ – January 8, 2019
This company is soooo bad. Management and supervisors big time suck. They do not care about workers well being. It’s a rat race with no end in sight. Understaffed, high turnover. Ethically and morally corrupt. Some employees and supervisors have personality disorders. Training not adequate supervisor will not train, left it up to co workers who are too overwhelmed to help. It’s so bad. Do not work for them. Pay is low, company morale is bad. Everyone should walk out. Terros does not know how to run recovery clinics!!!!!
Clinician (Former Employee) – East Valley – January 3, 2018
It depends on what location you're at, but our clinic was fully integrated (PCP, Psychiatry, Counseling w/various programs) and we did well. The clinic was nice and the technology provided was fantastic. Great PTO/sick time benefits, but pay and healthcare was mediocre. Upper management is a bit misdirected and has their hands in a LOT of projects. HR is a nightmare, always. The structure of your day is always busy and documentation is nearly impossible with all they expect you to complete. ClaimTrak (documentation system) is the worst and incredibly outdated and redundant. Don't expect to leave work at work most days. You're always working late or doing notes at home.
Case Manager (Former Employee) – Tempe, AZ – August 21, 2018
One of the most stressful and unorganized places I have ever worked. No wonder the company has changed names so many times over the years. They talk about incentives but they are impossible to get. Caseload is unreasonable. They talk about geo-graphing and driving close by, but this is a LIE! If you want to get paid the same regardless of your degrees etc then you should work here. Almost never are able to take a lunch, but then get in trouble when you don't. Management is horrible and do nothing about any of the issues that occur. Spoke to HR about it several times and nothing was done on their part as well. Sad for the clients who are actually trying to receive help and services, the company does not care about them at all. Pretty sad when all the staff talks about finding new work.
Poor Management, No Lunches, No time to complete work given
N/A (Current Employee) – Terros Helath – January 26, 2018
Con: Terros is a good place to work at when you have good management or higher ups that acutually care / understand about the clinical teams. There is change in management almost every month or so, so much inconsistency it makes you frustrated. Pro: Good Benefits, Good Pay, Opportunities to move up/ change departments, and will work with your schedule.
no time to use the restroom- multiple UTI's and threats by clients
PARENT AIDE BEHAVIOR HEALTH TECHNICIAN (Former Employee) – Phoenix, AZ – October 30, 2018
(Former Employee) – Tempe, AZ I was at Tempe clinic when it was taken over by Terros. Never have I experienced an upper mgmt team with such poor insight into their half baked (then reversed) decisions and the employee dissatisfaction which resulted from it. They have concluded that case managers have seemingly endless billing abilities each week. One case manager billed for 8.5 hours in one 8 hour work day, in an attempt to keep his job. Daily breaks (or even trips to the bathroom) are things mgmt implies employees don't need and can do without. Even driving time to clients' homes is something mgmt won't allow time for. Every week mgmt announces a future change which will solve the lack of realism in their current procedure. Still, they are just thinking about a cure that might someday happen..Until then they are simply firing employees that aren't making the quotas. Or employees who refuse to exaggerate their billing. Same difference. This is no place to work for if you're current employed elsewhere. Terros is a toxic place to work, and now the mismanagement at Tempe facility is unfolding to other work areas. Employees are encouraged not to mingle.
Crisis worker (Current Employee) – Phoenix, AZ – January 23, 2018
Terros provides employees with the opportunity to gain a lot of behavioral health experience. There are multiple sites and different career paths, so one can move around if burnout sets in. There are positions for on-call and part-time employment, and this fosters a work/life balance. The pay is low with no chance for a bonus or a substantial merit increase (1-3% per year is typical). The biggest issue is that middle management does not hold under-performing employees accountable. The most enjoyable part of the job is actually helping clients on a daily basis. It has the potential to be incredibly rewarding.
Crisis Intervention Specialist (Former Employee) – Kingman, AZ – October 29, 2018
Great place to work. Team work was awesome ! Management was horrible when I first started, then they hired a new manager who is excellent. Fair pay and you usually got the hour and days you wanted to work and be off.
Clinician (Current Employee) – Glendale, AZ – July 8, 2018
it started out well but as time went on management took over more that I lost my loyalty to the Company. My schedule if all appts show will run me ragged. I got a lot of experience some I want others I did not want. The hardest part of the job was dealing with management. Our team in OP clinic are a good team. the enjoyable is working with the clients
Administrative Manager (Current Employee) – Phoenix, AZ – November 9, 2018
Terros Health is a large nonprofit focused on Integrated Healthcare, driven by AHCCCS Complete Care, RBHAs, and grant-funded opportunities. They are diligently working to streamline workflows and integrate a new EHR software platform, NextGen.
Clinician III (Current Employee) – Mesa, AZ – August 16, 2018
Management allows you to grow independently while providing effective guidance. Hours are great and allow for a nice work/personal life balance. Co-workers are supportive and provide great insight and feedback. Nothing is to stressful or difficult.
Clinician (Current Employee) – Phoenix, AZ – July 17, 2017
Typical day of work is dictated by the central office. Therapist have little to no control over their schedules. Productivity requirements and paperwork force an 40 hour work week to 50 or more to meet those mandates. Company gives lip service to the concerns of employees but does not take appropriate action. Tremendous turn over in professional counselor staff. Hardest part of the job is not being able to provide APPROPRIATE and TIMELY services based on the needs of the client. (Everything is about the convenience of the clinician schedule.) If there is time to have an individual session after assessments or group therapy, then the client can work in. Clients normally have to be scheduled a month out to get in to see anyone, even if their condition is acute. Most enjoyable part of my job is working with colleagues who are phenomenal at what they do.
Out of touch executive staff, unrealistic expectations of staff, salary not commensurate with work performed.
Director of IT (Current Employee) – Phoenix, AZ – October 16, 2017
Great place to work. Although opportunity can be limited depending on the department you are working in. Since it's a non-profit, your salary is much less than fair market value. This can be a tough sacrifice at some point. Terros is a great organization to work for. It has a clear goal which is to help people to get better behaviorally/psychologically or physically.
ACT TEAM PEER SUPPORT SPECIALIST (Current Employee) – Tempe, AZ – June 20, 2018
A day on the ACT team morning meetings mad Ops Med doctors observation face-to-faces seeing at least 8 to 10 people a day making sure clients are taking their meds making sure they know their doctor's appointment keeping up with assessments and ISP picking clients up dropping clients off doing home visits checking clients homes making sure that they have a livable home making sure clients have all medication making sure clients come to all appointments and participate on the ACT team
Terros Health (Current Employee) – Phoenix, AZ – July 6, 2017
If you're involved in direct services you are required to complete your notes and submit them by that day. The workload is very heavy but rewarding. You can see that you truly make a difference in people's life. Each location have their own culture but overall its okay. The downside is that many people are over worked and at times the morale is low. Supervisors are under a lot of pressure but they do the best they can. Leadership has become less involved and when issues are raised they don't take action.
Clinician (Former Employee) – Phoenix, AZ – November 5, 2017
Employees pressured to overbill, some billing seems unethical Manager's do not listen to employee concerns Lower level employees blamed for company financial failures Unreasonable expectations to meet productivity
Crisis Intervention Specialist (Former Employee) – Phoenix, AZ – July 23, 2018
I performed the position of Mobile Interventionist. It’s scheduled for 4 ten hour shifts but it can’t be done in that period of time... so it’s more like 50 hours per week. Which is about 10 to 15 hours overtime at time and a half per week
BHT (Former Employee) – Phoenix, AZ – May 26, 2018
I loved it there. Wish i was still there in fact. I burned myself out and then tried to force myself to keep going. The pay chart could be based more on work ethic rather than education alone. Good people but the communication between upper management and the workers they supervise could be better. I would go back though.