Terros Employee Reviews for Case Manager
Case Manager30 reviews
United States30 reviews
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BHTs are not paid well enough, $15-$17 a hour is not a living wage for any single person with children and I wish the CEO and other leadership would help us out. My manager is fantastic and often advocates for higher pay. She often states she wants to mentor me but I just don't think she has time to do so with her other responsbilities. I love the company but its not realistic to stay with such low salaries. The work schedule is very flexible and the expectations are clear. The workplace culture is very positive and my team works amazingly together
Work somewhere else. Management doesn't care about you. The main focus is productivity. For a nonprofit they focus on how much money you can bring in. If you're not bringing in money they have no need for you.
Overall, working for TERROS showed me a work place environment that I do not want. The lack of a cohesive team environment was the biggest factor. Disjointed and hostile, it was not a healthy place for providers to the communities most vulnerable mentally ill to be working.
Terros management at priest is terrible and it all starts with the ceo and trickles down. The company only cares about money and it shows in all aspects. Clients suffer and so do employees. You will burn out within a month on the job and there will be no support or help. There is literally not one good thing about this company. Clients and prospective employees should find a company with morals
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This company is not one to go to if you actually want to help people. Enabling to clients and no care for the employees at all. Management is terrible and HR is just as bad when you have concerns. All they care about is money. That comes down to the CEO and trickles down. Sometimes reviews should be taken with a grain of salt. Do yourself the favor and listen to the reviews here. Terrible company!
Sorry a year at Terros was pure h-ll, from changed systems to the way they trained you had nothing to do with real life real time. They only are concerned with numbers and stats not the member. They are not concerned at all with there employees or how they get things done. Really bad morale in most clinics expressly SMI clinics.
This company has such a poor work environment. Huge emphasis on billing and cramming as many home visits as you can into your day. This is a check the box and be done kind of company with no consideration to the well being of employees or clients. Stay away!
I’m thinking. Um none
Hiring inexperienced people, lack of consideration for clients or employees
Day starts with a meeting where the supervisor compares billing hours of employees and are belittled if they didn't make their production hours, leader doesn't even talk about helping clients or how staff are feeling. The atmosphere is competitive, stressed, moral is low, no laughing or happiness or work events because everyone is trying to get billing hours with clients. There are multiple incidents of fraud where employees are lying about how much time is spent with a client. There are also monthly meetings where the director tells you how to make more money for the company by billing different codes and employees are terminated if they cannot meet these standards. Clients are unhappy and don't get better because case managers can't concentrate on them because they are just thinking about how they can get more billing hours for the company so they don't lose their jobs. Employees are not valued unless they make the billing quota and management won't even acknowledge you or say hi in the hallways if you are not making the company money. The most enjoyable part of the job is helping the clients and to help them get better and when they appreciate you.
Stay away from 23rd Avenue clinic!! This has got to be the worst place I’ve ever worked!! While upper management has ideas that look good on paper, management in the clinic was a joke!! You are reminded of how replaceable you are every chance they get to tell you! The quota needed to keep them happy is difficult to achieve when they are so short staffed because the turnover rate is so high!! Clinical Directors and Clinical Coordinators create hostile work environments by showing favoritism and completely ignoring everyone else, not even a “good morning.” This clinic had a client that had bed bugs on them, they were visible on this client’s clothing, they refused to close the clinic!! They could have cared less if the employees or other clients got them! Horrible place!!
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The organization is based off of making monies only which is not good in a mental health company. Unfortunately, they do not pay the staff market value. There is a lot of turn-over which is difficult when you are a staff that has maintained employment. Leadership can be complacent when reporting issues or concerns.
Nobody helps. When i had a question my supervisor was not at her office. On training they tell you one thing but on the “real job” is the opposite. Clients are so rude don’t respect workers at all. To finish the clinical coordinator would not even say “good morning” they treat you like invisible
Extremely low pay for very dangerous work. Instead of praised for what you have done, you are highly criticized for not meeting unrealistic expectations. Daily meetings start off with "this is how we have failed" mentalities, and while I believe that they want to change that dynamic at the very top, it is not communicated to the bottom. You are easily replaced and there is very little job security - no training that is job specific, and absolutely no resources to solve the problems you are expected to cure.
Terros would be a lot better if they did not start their case managers as such terrible pay ($15.00) you have to reach uncreachle productivity that can really affect your work. You bill for everything you do and if you aren’t billing the correct codes, you can get in trouble for not reaching the “amount of hours you’re supposed to be working” they say they are about the patients but it’s literally all about numbers. The dress code at most places is very relaxed. I have green hair, gauges and tattoos and it doesn’t bother anyone.
Great environment, good management
Low pay, productivity
One of the most stressful and unorganized places I have ever worked. No wonder the company has changed names so many times over the years. They talk about incentives but they are impossible to get. Caseload is unreasonable. They talk about geo-graphing and driving close by, but this is a LIE! If you want to get paid the same regardless of your degrees etc then you should work here. Almost never are able to take a lunch, but then get in trouble when you don't. Management is horrible and do nothing about any of the issues that occur. Spoke to HR about it several times and nothing was done on their part as well. Sad for the clients who are actually trying to receive help and services, the company does not care about them at all. Pretty sad when all the staff talks about finding new work.
Poor Management, No Lunches, No time to complete work given
There was not much concern and/or respect for line staff. It was always about the money and the top wigs getting their money. No consistent raises, no bonuses, no recognition for hard work of some staff.
Flexibility, friendly consumers
Low pay, no strong consistent management
new case managers are thrown in the deep end of the pool. 'Then they are loaded down with 60 clients and it is hard to do anything but put out fires.
poor compensation, they will run you into the ground, the rules don't apply to everyone, no flexibility