Store Manager (Former Employee) – CA – June 16, 2018
There are some good hardworking people at the Store Level. Unfortunately, their hard work and dedication continued go un-noticed by HQ leadership. Retail employees are not appreciated nor recognized for their contributions.
Nepotism, Cherry Picking, and Lack of Brand Identity have resulted in complete financial failure and utter chaos.
The Company is a prime example of attempting to go too big too soon and is on the brink of disaster. The company has been in a state of uncertainty for over 2 years resulting in mass lay- offs and multiple store closures nationwide.
It is abundantly clear that the budgeting and execution of locations west of the Great Lakes was not well thought out. Creative and wishful accounting with unrealistic sales expectations in markets with no brand recognition will NOT set locations up for instant profitability. This is a prime example of poor planning on HQ’s end.
Throughout the years, the company provided zero field support to remote locations. Ethically, pushing pennies was more important than taking care of employees. Several Store Managers missed out on once in a lifetime events such as graduations and funerals because the company was simply too cheap to send another Store Manager to another location to help.
Benefits and Merit raises were taken away 2 years in a row. Employees were eventually forced to pay for their own parking in High Tourist Locations (extremely costly), which was included in the benefits package upon hire. Locations that were open on major holidays such as Thanksgiving and Christmas received no extra perks,more... not even a Starbucks on the company.
As the company became more desperate, even more pressure was put on Store Management. Store Management was expected to “cold call” big businesses with the expectation of landing bulk custom orders. Motivation and incentives at the store level were in the forms of clip art and “contests for bragging rights.”
The health and safety of employees was not taken seriously. The absence of an air conditioner for over six months in a “Hot” location is unacceptable. Particularly when it was continually communicated to HQ Supervisors and the HR department that several team members had health conditions requiring Air Conditioning.
Pushing pennies again became more important than the health and safety of employees. LED lighting was not serviced regularly. The absence of the majority of lighting caused it to be extremely dark in the store particularly at night which clearly is a safety issue not only for employees, but customers as well.
High toxicity level mold infested fixtures were “cleaned” and re-installed back into the interior walls.
Upon store closures, employees were not provided with proper severances. A 1K “bonus” was issued to Management and $500 to PT employees for the entire closure process. HR would not provide employees with a simple typed letter of employment verification of years worked for the company.
Employees were directed to melt the branding off of all cups with a soldering gun which ultimately destroyed the unique branding of the company’s own products with the intention of customers not being able to honor the company’s Made for Life return policy.less