Work at the department ranged from the mundane of data entry, filing, record keeping to high stress fast paced call center like environment. for hard driving individuals this is an opportunity to learn to deal with people and improve interpersonal relationship skills and gain a thorough understanding the public sector and regulatory environment. The hardest part of the job was dealing with the day to day stress of managing customer employees conflict. The most enjoyable part was the sense of job completion at the end of the day.
Customer Service Representative (Current Employee) – Fort Worth, TX – November 20, 2018
The only good thing about this job is it's M-F 8 to 5. Vacation/Holidays ok, but pay SUCKS! No room for advancement unless management likes you. Pay raises don't exist. They treat the front line workers like step children. Equipment is always breaking down. Managment sucks and they are incompetent. Pay is once a month and you are forced you to contribute almost 10% of your monthly salary for retirement. The pay listed on Indeed is so inaccurate. After all the deductions your pay is close to $15.00 an hour. You can probably make more $$ at In and Out Burger.
Customer Service Representative (Former Employee) – San Antonio, TX 78247 – September 6, 2018
While I was proud to work for the state there were some draw backs such as: customers blame you for the policies they must follow; the monies given to the agency didn't seem to be distributed equally from HQ to the Regional Offices.
Benefits such as health insurance for self was paid for
I liked my job there, but the management were not very nice at the time of my employment. The hardest part of my job was dealing with criticism from management and the most enjoyable part was working with vendors and customers.
pilot (Former Employee) – Austin, TX – January 10, 2018
I wish I had never left it was a great place to work at. the work environment was great and the administration really care about the staff that work there. the only thing I would change is there should be a career ladder
Office of Administrative Hearings (Former Employee) – Austin, TX – January 2, 2018
My co-workers were very collaborative and supportive of me. They were very eager to answer questions and help out in any way they could. My supervisors were both very nice gentlemen and explained things very clearly to me and took the time to answer any questions I may have had.
Customer Service Representative III (Former Employee) – Austin, TX – November 12, 2017
Excellent work environment and people. Provides complex customer support for the Texas Department of Motor Vehicles (TxDMV), Consumer Relations Division. Responds to public and stakeholder inquiries for information, and state services as a team member in a “One Touch” contact center environment.
VTR Customer Service Coordinator (Former Employee) – 4000 Jackson Avenue – November 8, 2017
A typical day at work was busy with lots of work duties to accomplish. I learned how to prioritize to ensure all activities were completed each day. My manager was an excellent mentor and role model. I learned how to work independently and as a member of a team. The most challenging aspect of my job was speaking with unhappy customers. The most enjoyable job I had was training employees on work processes.
Support Services Section Manager (Current Employee) – Austin, TX – November 6, 2017
Great place to work. Employee culture is amazing. The hardest part of the job is staying on top of the fast pace of initiatives. Supervise the Service Desk section, QA and Test team, Technical Writers, Data Analyst and Change/Release Management
Purchaser (Former Employee) – Austin, TX – October 26, 2017
The environment is very dated. Processing procedures are at least 30 years behind. Workload is continual paper processing. Management is completely discounted from employees. When attempting to add value, workload is increase to silence employee. There are people in place who lack leadership and people schools.