Sure, you can work for the state and never get fired, but you will be severely overworked and underpaid. There's little to no recognition and those that work the minimum get treated the same way as those that go above and beyond.
You will work holidays and weekends but you get to bank that time (sometimes and time and a half) to take off when it suits you. The state benefits are good and there is job security. Work in this position if you are a college student who will move on to other things, or someone not in the ambitious, career ladder climbing stage of your life so that you can be content with your job.
Research Specialist II (Former Employee) – Austin, TX – December 6, 2018
Assist agents within the Department of Public Safety with various caseload providing detailed analytical information. I learned various degrees of law enforcement and how the laws affect the community we serve. The management was top of the line. I enjoyed my time at this organization in this unit. The most difficult part was working homicide cases and testifying in court.
CSR III Facilitator (Former Employee) – Gilmer, TX – November 29, 2018
If you are looking to work excellent hours in a high stress, fast paced environment, then this is the job for you. I only left because we transferred to an area that was not environmentally friendly to my health and we had to return. There were no available transfer opportunities so I had to resign. But if given the chance, I would return immediately. The benefit package is excellent and the pay should be a little more competitive considering the stress involved with the positions. You must be able to diffuse situations quickly and calmly. I enjoyed working for the public very much even in the worst possible situations. Helping others is truly rewarding.
Sergeant, Criminal Intelligence Service (Former Employee) – Tyler, TX – November 2, 2018
This is a job with amazing opportunities. You will see and do things the average person only hears about on the news. The pay is not "awesome", but it is good. The relationship with other Troopers is a brotherhood...one that lasts a lifetime.
Customer Service Representative (Former Employee) – Baytown, TX – October 11, 2018
A typical day at the DPS was packed with people and fast paced. Every DPS office becomes overcrowded during certain hours, and all employees are required to assist the customers as quickly and efficiently as possible. I learned a lot about state policies, homeland security policies, and how to communicate essential information to customers who struggled to understand government requirements for IDs and Licenses.
Paid Vacation, worked with my school schedule for the most part.
Fleet Parts Supervisor (Former Employee) – Austin, TX – October 1, 2018
Assisted other Bureaus within the agency in obtaining parts for vehicles, worked with vendors for necessary purchasing. Work as a team within my unit in order to help other areas of the department. Assisted in purchasing material for troopers and mechanics for the Hurricane Harvey disaster.
Working with the Texas Department of Public Safety is like working with one large family.
Special Agent, Gang Investigator (Current Employee) – Irving, TX – September 14, 2018
I've spent the last 25 years with the Texas Department of Public Safety. I can truly say this has been a life changing experience. The opportunities and the training is second to none. Texas DPS is one of the premier law enforcement agencies in the Country. Second to none
SUPERVISOR (Current Employee) – Austin, TX – August 24, 2018
The agency has a good program to develop leaders. The course is has basic through strategic level development courses that assist employees. The leadership course also provides opportunities to build rapport with other divisions.
Customer Service Representative IV (Current Employee) – Houston – August 22, 2018
Upper management always talks about employees having integrity but they lack the very attribute they require. Promoting within the department is difficult at best, more times than not people are only promoted if they’re liked by certain upper level supervisors and Managers. Believe me when I tell you blacklists do exist here and please don’t make the mistake of crossing someone in Management, because if you do it won’t matter how well you do your job or how knowledgeable you are, if it’s the wrong person they will make sure you’ll have a difficult time or never promote if you wanted to. This would be a great place to work if the employees were valued more and the pay was competitive with other jobs in private sector. This job should definitely have hazardous pay and better management.
Vacation time is adequate, especially since you earn more days off when you work that mandatory overtime
Wages are horrible and uncompetitive. Upper Management is unprofessional and petty
CSR - Customer Service Representative II (Former Employee) – Houston, TX – August 22, 2018
The Department is not bad it's what you make it, if your sensitive or wear your emotions on your sleeve this isn't the job for you, The Most mild mannered CSR gets Disrespected & even Threatened with physical harm... if your not Good at budgeting (because pay periods are Once a month) an not very Appealing unless your doing massive over time at a busy office ..how the manager runs the office determines the work outcome and Good Management is hard to find, the Good things about working for the State is being off on the Holidays and weekends . The down side is not knowing when you will get home, they allow you to leave once the crowd thins out and Have you ever seen a DPS crowd?! .... if you are a single parent this job will have you going crazy .. But it's a Job
Off on Weekends & most Holidays
Long hours, no specific time to get off work, Rude Customers