Texas Department of Public Safety Employee Reviews

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Its a driver license office..
Customer Service Representative (Former Employee) –  Bryan, TXApril 16, 2018
Drivers license offices are what they are. A lot of unhappy people and long lines. Trying to not take things so seriously or heart is the hardest part. Worked with great people.
Pros
Loved my co-workers
Cons
angry customers
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Going downhill
Program Supervisor (Current Employee) –  Houston, TXApril 7, 2018
In recent years, the integrity has declined and so has management. Overworked and underpaid. No raises, incentives, or appreciation. No home/work balance and extremely stressful.
Pros
Job Security and good benefits including paid holidays
Cons
stressful, abuse from public, pay too low and no raises. poor management and not much room for advancement
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Typical Office
Human Resources Assistant (Former Employee) –  Austin, TXApril 6, 2018
Conservative, Chain of Command, Para-Military, slow forward thinking, and overwhelmed management. Slow to understand change is important and has an image of forward-thinking and being positive and courteous, but is opposite inside.
Pros
Benefits
Cons
Lack of value as a lower admin, underpaid
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Laid back. Stress free
Mail Clerk (Former Employee) –  Austin, TXMarch 22, 2018
Most coworkers were nice. Made a few friends. Some were two faced but that's pretty much every job. Easy work and never came home in a bad mood. Didn't dread coming to work each day
Pros
Benefits, paid days off
Cons
Low pay, management
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Productive and fun to work in office
Incident Based Reporting Supervisor (Former Employee) –  Austin, TXMarch 13, 2018
Supervised, trained and collected UCR data.
Submitted data to FBI for statistical purposes.
Dealt with police departments and county sheriff's office
Pros
Secure and good benefits
Cons
no cons
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Good Benefits
Full Time Customer Service Representative (Former Employee) –  Spring, TXMarch 8, 2018
Working for the state has good benefits. Medical is paid for. Good Dental Plan. Lots of payed time off. Paid once a month. 401k plan. Uniforms provided.
Pros
Very structured
Cons
Mandatory overtime
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It's a typical government agency
Customer Service Representative (Current Employee) –  Austin, TX 78773March 6, 2018
What do you expect? We are paid by the taxpayers so there are no raises except for senior management. There are too many chiefs and not enough Indians.
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Evaluation of Shift Work
Criminal Research Intelligence Specialist (Former Employee) –  Austin, TXFebruary 15, 2018
The watch was a 24 hour oriented mission fusion center that reacted to and produced alerts and situational awareness reports for state wide customers. We were provided a multitude of database systems that aided our efforts to complete profiles for investigative requests by law enforcement personnel. Texas DPS was continually offering certification courses for specialists. In addition, they provided opportunities for watch personnel to work in other areas of the ICT division for other projects. The pace within the Watch could be ferociously quick and time sensitive. With a lack of staffing, it created significant strains on providing qualitative based products. The most rewarding part of the job was working interpersonally with those assigned to my shift.
Pros
Work associates were very supportive and team oriented
Cons
Workload and ambiguous mission guidance
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Unappreciative law enforcement culture
Quality Control Analyst III (Current Employee) –  Austin, TXFebruary 10, 2018
It's a state government job, so don't expect salary parity with any comparable job in the private (or any other public) sector.

Outside of that for actual law enforcement officers, there's a lack of appreciation for employees.Underpay/overwork is the rule, but due to the difficulty in firing an individual from the state, job security is very high.

Combine low pay, few opportunities for advancement, under appreciation, and job security, and you get a toxic recipe for low performing apathetic employees and frustrated management.

Choose to work here only if your need for job security outweighs your need for decent pay, validation, or career advancement.
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Learning
Accounting Technician II (Current Employee) –  Austin, TXFebruary 4, 2018
there is a lot of opportunities for learning and advancement on this agency. enjoy working with different people and the advantage of learning a new skills.
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Drivers license office
Customer Service Rep IV Limited Term Specialist (Current Employee) –  Houston, TXFebruary 3, 2018
Very fast paced and stressful work conditions. Mon-Fri from 7:45- until. Busiest office in the city of Houston, Texas. Get off too late at times, performs other job duties outside of my job description
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Not what it used to be
Compliance Review Investigator (Current Employee) –  Mount Pleasant, TXJanuary 30, 2018
High stress and poor management at Field Manager position. Agency used to strive to help people, now they only care about numbers. Not a recommended place to work.......anymore.
Pros
Respected history
Cons
Poor managers, high stress, lack of care for those we serve
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Excellent
Investigator (Former Employee) –  Waxahachie, TexasJanuary 29, 2018
Worked different duty stations and always had excellent supervision. Great benefits, super people. A great place to work. Excellent training provided by the best in law enforcement.
Pros
Working locations
Cons
Short breaks
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Review
Customer Service Representative (Former Employee) –  Houston, TXJanuary 26, 2018
Renew residence driver licenses. Collecting payments and balancing my cash drawer daily. Working with the public was rewarding, but management was not. The hardest part was watching others being rude for no reason to the public.
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Supervisor
Supervisor of Criminal History/Fingerprinting (Former Employee) –  Austin, TXJanuary 24, 2018
enjoyed assisting people inside the office as well as external customers. the hardest part was constant change and not informing all staff of the changes.
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Productive and Consistant
Printing Services Technician II (Current Employee) –  Austin, TXJanuary 24, 2018
I would love to stay at DPS but my goal is to Drive on the federal level. I would one day be a driver as a Transporting Officer. That is my goal. I would like to reach it.
Pros
Good Pay, Benefits and Its close to my kids.
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Enforce the laws for the State of Texas
Driver License Sergeant (Current Employee) –  Plainview, TXJanuary 22, 2018
Have to relocate after graduation from DPS Academy. Rewarding. Stressful due to hazards of the job. Must pass physical assessment test. Must pass certification test with TCOLE.
Pros
Rewarding
Cons
Stressful
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Job Review
Customer Support Specialist II (Current Employee) –  Austin, TXJanuary 16, 2018
This job has great security as well as benefits. Working with the government teaches a lot on how the state operates within different departments. This job provides a great community of coworkers as well as friends.
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slow to move
Customer Service Analyst (Current Employee) –  Austin, TXJanuary 16, 2018
to real place to advance up they micromanage hard to get days off high turn over rate. Manage does not seam to care about emplyoyees.Hard dealing with people and there driver license lots issue.
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Productive and Fast Paced Work Environment
Customer Service Representative (Former Employee) –  San Antonio, TXJanuary 2, 2018
Very fast paced working environment. Work with public the entire time you are at work. I learned to work with the public on a one on one basis. I learned to work with different cultures all types of persons. The hardest part of the job was to have to be patient when the customer was not satisfied. The mos enjoyable part of the job was to be able to work with the public.
Pros
None
Cons
none
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Overall rating

3.8
Based on 175 reviews
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Ratings by category

3.7Work/Life Balance
3.6Compensation/Benefits
3.6Job Security/Advancement
3.3Management
3.5Culture

Ratings from women

InHerSight Score
2.6

2.4Personal Development

3.1Career Opportunities

2.2Family Support

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