Texas Health and Human Services Commission
Happiness rating is 57 out of 100
3.3 out of 5 stars.
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Texas Health and Human Services Commission Employee Reviews

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Texas Health and Human Services Commission insights

Based on 518 survey responses
What people like
  • Ability to learn new things
  • Clear sense of purpose
Areas for improvement
  • Fair pay for job
  • Trust in colleagues
  • Sense of belonging
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Great benefits but job is very stressful due to extensive and constantly changing policies and procedures.

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Overall, it's a decent place to work but the pay just isn't cutting it for me especially since I have a Bachelor's degree. Good place to start off though I don't see myself staying too long. Sitting down and staring at 3 computer monitors 8 hours a day just isn't for me.

Pros

Benefits

Cons

Stress and pay
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Warm and caring coworkers

Loved my time with LTC. My co workers and boss became like family to me. Lots of travel, so probably a better job for people with older kids or no kids.
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Good benefits no raises

I love my position as a case manager! The benefits are good but the state does not believe in across the board pay raises. In order to receive pay raises, one must look for a different position that pays more or apply for a supervisor role. Longevity does not matter with HHS.

Pros

Benefits

Cons

No raises
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Decent training, high achievers not welcomed

Training is a great building block to help get you started, won’t prepare you for supervisor’s personal issues. Great clients, great sense of helping others.
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Horrible Job!

Would not recommend. A lot of politics, watch your back! Can't trust your managers or co workers. Everyone is overworked and underpaid. Also, they take a huge portion out of your check for retirement. You don't get a choice when you want to start your 401k.

Pros

Free Healthcare

Cons

Pay, Work life balance, Unorgainized, Bad Management
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Under Staffed, High Turnover, Overwhelmed with work load

3 Stars because we are off on all major holidays, and if you have leave you can usually use it without any hassles. If not for the ease of using leave, I would give my current agency 2 stars because we have impossible expectations and goals due to an overwhelming case load due to turnover. Turnover is high because of burn out. It is not enough hours in the day to complete the unrealistic goals of Determination Disability Services (DDS).

Pros

Leave, Currently Telework available

Cons

Low morale, Very hard to get a merit raise, High Turnover, Overwhelming Case Load
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Horrible Leadership

Poor Leadership for years now. They don't make good decisions. Blame it on lower level staff and terminate individuals because they are will to speak up about the problems.
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Extremely Toxic

The job itself is rewarding at times. However, this job has become a call center position. You must know Policy for all the programs you work and you must complete a case within 35 mins. That is almost impossible when dealing with case work. The culture of the entire HHSC is now extremely toxic. The pay will not increase , no pay raises unless you advance ( and then the increase is not equal to the responsibility). Management loves to keep employees scared for their jobs at all times. I have never worked in a more toxic environment. Tenured workers are now just quitting with no other job lined up.

Pros

Free Health Insurance for employee

Cons

Toxic Culture
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Depends what part of HHS you work for

HHSC has a lot of places they oversee. It is really dependent on which place you work, so it can really vary from place to place. Overall, the benefits are great and are really the only reason to work in even the not so great places within HHSC.

Pros

Great benefits, easy to move around job wise

Cons

Management can vary from place to place, sometimes it is really political to move up or move around.
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Typical government job

It can be very political (what govt. job isn't?) so you need to get along. Most management is good, there are a few that don't belong. They will work with you if you need a flexible schedule. There is a huge pay discrepancy between the line workers and upper management. Coming from the federal govt. it is a huge step down.

Pros

Job security

Cons

low pay (unless you are in upper management) No matching 401k
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Depends on department and whether you are a long term employee

The people are the pros here. There are so many negatives working at a Texas State Agency.. mainly the compensation is no where near private industry unless you are coming from the private sector. Those who are proven, knowledgeable and dedicated employees are taken advantage of by the salary cap when you move up the ladder. You are forced to keep applying and moving to different positions just to make ends meet. Horrible way to run a business or agency. So much waste by not rewarding long term dedicated and performing employees. Think about your cable provider who offers all these great incentives to new customers who switch yet couldn't care less about their existing customers. That sums up working for any Texas Agency.

Pros

The people and job security

Cons

Poor compensation;
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Productive, and repetitive

The job was easy but repetitive, the managers tried to help. The benefits were great and the hours were tolerable. I left because I was contained in an office for 8 hours a day

Pros

benefits

Cons

pay, repetitive
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Great job, great mission

This is the best place to work if you love helping Texans. I have learned so much here. If you work really hard here, you will succeed. sometimes it is stressful but that comes with the territory.

Pros

Great pay, great managers

Cons

Alot of overtime
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Horrible work environment

Favoritism, bullying, singling out happen all the time. Perfect job for people who aren’t afraid to suck up. No back up when problems arise with clients. Management is very lacking

Pros

Great benefits

Cons

Problems don’t get addressed
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Quantity over Quality is what's required

Most are great to work with. They place a expectation of productivity that they know is not achievable while maintaining accuracy. The focus is quantity and not quality. If you encounter a medical issue that requires time off you're not supported in some instances and makes your recovery more challenging. Income increases are solely based on merit and if the supervisor DECIDES to submit your name for a raise. I have had exceeds reviews for two years and no increase in pay. The supervisor controls who gets a raise and who doesn't. They don't particularly care for you when you question what has been said or authority. Rocking the boat here gets you black balled. Maternity leave is non existent here. Your time off is established by the amount of time on the books. So if you had a previous health issue that required time off and the need maternity leave pray you have friends that will donate time. Required overtime is still required while on leave and is deducted from your FMLA time. If you're looking for an entry level job because you're new to the workforce this company may work for you but if you know an semblance of a normal work environment that offered yearly pay increases and job protections this is not the place for you. My job is the worst part of moving to Texas.

Pros

Medical is paid by the employer for the employee.

Cons

Lots of required overtime
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Rewarding in some ways, but the company doesn’t care for you only the client

When clients got aggressive they only cared for them, not you the employee that was going by the rules. But when you would give clients great news it was rewarding.
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Great place for Starting an IT Career

I got this job after being laid off from COVID back in April 2020. Work can be interesting, and will refine your IT skills. Great Manager, Great co-workers.
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The management just not caring about your over all health

Job does not pay well at all but they want you to come a kill your self while you work no one comes to work because they are over worked and know one cares

Pros

Insurance free for you not your family

Cons

Not caring about you no one comes to work because of the pay
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It is very productive because we work as a team especially when short of staff

Flexibility and secure work environment.Pàid holidays off, great benefits would love to work there again also one hour for lunch two fifteen minutes There companies the lunch is fifteen and breaks ten minutes, Healthcare is a Plus!
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Micromanaging high turnover unfair

Management tries to take as much advantage of you as they can. They don't care about you. They wear you down and work you to the bone until you're burned out and on to the next. Don't work here. It is not worth it.

Pros

It's a job

Cons

Management harasses you about meeting quotas
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Long hours

Great job security and opportunities. Wonderful way to give assistance to those that are in need. At the end of the day, you are stressed from the long day but satisfied with how you helped others.

Pros

Job security

Cons

Stressful days, work/life balance, pay
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Overall rating

3.3

Based on 2,285 reviews
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Ratings by category

3.1Work/Life Balance
3.4Compensation/Benefits
3.3Job Security/Advancement
2.9Management
3.1Culture

Ratings from women

3.2
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2.7Personal Development
3.7Career Opportunities
3.6Family Support
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