They are a large company that are doing great things but are unorganized.
Health and Wellness Expert (Former Employee) – South Bay, CA – March 27, 2019
At the customer facing level most locations, products and people are performing at a higher level than industry standard. There is some disconnect in the communication between their customers and corporate. Bay Club is expanding fast but struggle with direction and a comprehensive picture of what they are trying to achieve as well as how they are communicating that to their employees and members.