All I can say is turn away. The place takes your positivity and grinds it up. Lots of blame game and finger pointing. Implementation needs new management and the hidden agendas never end. You are always talked about when not around and your ideas get shunned since you are not an executive. They try to write you up to avoid giving a raise. Please beware!
The company has a small company feel which allows you to be close to upper management but still has some structure. I wouldn't recommend working there for a long period of time but I think it is a great part-time job that allows you to learn what a corporate job is like.
Manager of COBRA Administration (Former Employee) – Austin, TX – April 15, 2018
It's been a long time since I worked for the Boon Group, however looking at their website not much has changed. Still the same management structure. Management can be challenging to deal with but not all the time. Work/life balance is difficult if you are in a supervisor or management position.
Accountant (Former Employee) – Austin, TX – February 8, 2018
Currently work in accounting department and there’s little room for advancement. Some supervisors are immature and inexperienced. The company recently changed PTO policy (and took away days) and took a holiday. Managers in my department are poor planners and make a lot of last minute decisions. Health benefits are costly and 401k is decent. Company is undergoing major changes which includes lay offs. Favortisim and office politics are definitely present...not too bad in my department. Very poor training and unstructured work environment.
Team Leader/Supervisor (Current Employee) – Austin, TX – December 8, 2017
Typical workday consists of mass frustration, and constant pondering as to why it is you're fighting for these people.
Learning here is by struggle, and from the other self taught folks alongside you.
Quality management, much like training is Non existent.
As for culture, there are good people here... all of whom are below management level and stress themselves to death for meager salaries while the company continuously promises to "make Boon great again".
Hardest part of the job is wondering whether or not you will have that j-o-b tomorrow based on the failing business model you've found yourself in.
Most enjoyable part of the job will be your coworkers in the trenches with you. You will make friends here, but don't ever use that as an excuse to justify spending any additional moments of your life inside these walls. Stay in touch with those friends from your delightfully greener pastures, of which there are plenty, that are offering you actual training, supportive management, and opportunities for real growth and professional development.
Covered Parking, Generous PTO, You will appreciate any future job more having suffered here
Deplorable Management, No Training, No Professional Development, Patchwork Systems, unsustainable business model with present "leadership"
The Boon group hires people at the lowest possible price. This leads to high turnover. With the high volume of work and the understaffed departments very little training is given for new employees to succeed.
High work load, little training, Low pay, high stress
When i first started working for this company i would have sung high praises and recommended people work for the company. But the company went down hill in the last couple of years. I stuck with the company hoping it would turn around, trying to give support when asked, but instead was let go. Management was falling apart going from someone who at least cared and made and effort to work with you and help you to management, to management that tells you one thing but turns around and does another. Inexperience management, taking business on when the personnel, technology was not there yet.
• Trained new hires and provided refresher training in eligibility, missed premiums, COBRA, health claim status, verification of multi-carrier benefits, fringe, enrollment process and other topics. • Updated and incorporated new and/or changed policies and procedures in the training documents. • Created agendas or timelines for six to eight weeks of training. Scheduled breaks and time off. • Communicated training results and progress with department management. • Identified and challenged new employees who were fast learners and could start work sooner in the call center.
Managers aren't structured. They don't support established employees. New hires seem to have the most benefits since the company is a lot more lenient toward those employees. There is a lot of favoritism when it comes to who gets promoted and who is looked at for career advancement.
Current Employee (Current Employee) – Austin, TX – July 19, 2017
Most of the benefits are good (starting 4 weeks of PTO for salaried employees, 12 weeks maternity leave, telemedicine plan, wellness plan), with the exception of MRBP instead of a PPO health insurance, but they now offer a PPO option. Company has gone through a lot of turmoil in the last couple of years, but getting better slowly (hopefully). Working on technology updates. Got rid of a toxic President/CEO.
A typical day at work included attempting to cover for the various employees that were either fired or had relieved themselves of their position. Employee turnovers was so out of control that the company was having trouble even keeping enough temps on the floor to keep the company moving forward. Rampant disorganization and disengaged management were just two of the many problems.