The CCS Companies Employee Reviews

3.4
Overall rating
Based on 31 reviews
Ratings breakdown
57
49
37
24
14
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2.0
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Great Stepping Stone Company
Account Manager (Former Employee) –  Norwood, MAJune 21, 2018
The turnover in this company is unbelievable. If an employee decides to leave this company to advance their career to another they will not give a referral.
Pros
Stable Job
Cons
Zero Career Advancements
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5.0
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Fun to work, but stressful job
Customer Service Agent (Current Employee) –  Salem, NHApril 19, 2018
They try very hard to keep employees happy because the job itself is really difficult. The culture is really good and everyone is very helpful. The only thing is that the job itself is very difficult and can result in burnout. The management should keep trying to make it a less stressful place to work in.
Pros
game room, cafeteria
Cons
Short breaks
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3.0
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Dont reccomend
Debt Collector/Customer Service (Current Employee) –  Salem, NHFebruary 17, 2018
It aint that great to be honest. They do all they can to keep you on the phones and they police the calls too excessively, the quality monitering dept is a mess
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5.0
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Great entry Level Company
Collections Manager (Former Employee) –  Norwood, MAFebruary 16, 2018
Good place to start first professional job. Excellent training and good support. Great ability to advance. A job where you get exactly what you put into it.
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3.0
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Poor management, severe favoritism.
Client Service Representative (Former Employee) –  Portsmouth, NHDecember 15, 2017
My supervisor didn't speak to reps unless they were in trouble. Blatantly picked favorites. Overworked one trainer as others were lazy, and inefficient. Everyone is negative, and backstabbing and you can't trust anyone.
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3.0
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very competitive
TPC Support Rep (Former Employee) –  Portsmouth, NHOctober 15, 2017
The job itself is great. There were many ups and downs and you only received compensation for sick days and days off if you had accrued enough PTO to cover. Other then that you either had to make the time up by staying late or risk losing half of your bonus.
Pros
Great Insurance and bonus options
Cons
very competitive, loss of 50% of bonus if not enough PTO to cover
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3.0
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Good company, lack of communication
Process Engineer (Former Employee) –  St. Louis, MOSeptember 20, 2017
Great company, working remotely from home as Process Engineer. No on-site training, but worked well with direct manager, however, my position elimination was not communicated properly.
Pros
Great company, manager
Cons
Lack of training, positions eliminated
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3.0
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productive and fun
general/subro agent (Current Employee) –  Salem, NHSeptember 6, 2017
Learned about many policy and laws in different states.
Always friendly people around.
Talking to people for 8 hrs straight up is the hardest part. Management has progressed a lot.
Pros
could take whenever I want
Cons
short breaks
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1.0
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The Finace Department is not a good place to be.
Payment Posting Specialist (Former Employee) –  Newton, MAAugust 25, 2017
The finance department is the worst department to work for. Nothing, but Favoritism, Favoritism, Favoritism!!!

The HR Department does not listen to the concerns of employees.

The owner of the company is fair and professional, though.
Pros
free cofee
Cons
poor Managment
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2.0
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fast pace job
Skip-tracing Specialist (Former Employee) –  Portsmouth, NHJuly 20, 2017
flexable to make up time or take time off
hardest part of the job difficult people
they do some fun stuff for the employee bbq
christmas dinner kona ice truck ,breakfast sometimes
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5.0
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Great Place to Work
Talent Acquisition Manager (Former Employee) –  Salem, NHJuly 12, 2017
Great Benefits, Employee Appreciation, Positive Workplace Culture, Group Cohesiveness, Room for Advancement, Educational Opportunities for Those Looking to Gain Additional Knowledge, Leadership Forums, Great Company Outlook, Great Cafeteria Food, Excellent Pay, Schedule Flexibility, Secure Medical Campus, On-site Gym, Employer Discounts, Great Work/Life Balance
Pros
CCS continues to value the employees.
Cons
I have none at this time.
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5.0
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easy going data entry job
Data Entry (Former Employee) –  Salem, NHJune 21, 2017
company is OK i just worked there for a temp protect. they were very flexible and the job was really easy for some of us. i will love to do it again if i could
Pros
flexible
Cons
temp
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2.0
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Bad place
Collections Specialist (Former Employee) –  Salem, NHFebruary 16, 2017
This place sucks, stay away. Good job if you got no other option but once you find something else leave asap. Management sucks, strict you can do no right.
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5.0
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Fun workplace
CSA (Current Employee) –  Salem, NHJanuary 26, 2017
The CCS Companies is a family owned company and is a good place to work. Days on the phones can be very busy, but the supervisors and management work to help you have the best day possible. There are lots of fun contests here - free tv drawings every month, free Bruins/Cetics tickets weekly, department raffles, etc. We now have a game room with ping pong which is very cool. There has been a good change over the past year+ and we collectors can definitely feel it. Keep it up!
Pros
Game room. Cafeteria. Bonus plan.
Cons
Working with the public can be stresfull at times.
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4.0
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productive place to work
Accounts Reconciliation /Accounts Receivable (Current Employee) –  Norwood, MAJanuary 26, 2017
its a smaller company with various locations.
a nice place to work.
good and fun people.
older and people last for years and years in the company. which is a very good sign and says alot about the company.
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4.0
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great company
Customer Service Agent (Former Employee) –  Portsmouth, NHJanuary 8, 2017
awesome opportunity to make a healthy income. The company is very easy going, great office enviornment. The hours of operation can be difficult to adjust.
Pros
bonuses
Cons
dealing with irate customers
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2.0
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Not a good place
CSA - Customer Service Associate (Former Employee) –  Salem, NHJanuary 3, 2017
When I started here, most of their upper level management were brand new and have been with the company only a few months, that includes people like the vice president of the entire company, if that doesn't raise red flags then i dont know what would. They literally will hire anyone, you send in a resume and your hired. So that should tell you about this company more than anything else. So many people quit this place that they literally have to hire everyone that applies. Don't bother with this place.
Pros
Benefits, cafeteria, game room
Cons
Shifts, management, very strict, non understanding
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4.0
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Good work/life balance.
Current employee (Current Employee) –  Norwood, MAMay 3, 2016
CCS has been improving greatly. Managers are good and seem to care about their teams. The Norwood office is in a great location and is accessible right off the highway and near University Ave. People here are hard working and it is a good place to work. Good work and life balance, overtime is not forced and managers respect employees personal lives which is great.
Pros
Pto, Free Coffee, Nice Office Building, Good Managers
Cons
Healthcare Could Be Cheaper, More Communication Needed
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5.0
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Productive workplace that continues to improve
Anonymous Employee (Current Employee) –  Norwood, MAJanuary 27, 2016
The CCS Companies is a great place to work. Senior leaders are working on making this a "best place to work" and are encouraging employees to give their feedback to make improvements. For example, HR threw a great holiday party and listened to the suggestions from the employees to make sure everyone had a blast. We have a generous PTO policy and the managers are pretty flexible overall. CCS has a great work/life balance. We recently moved to a beautiful new office in Norwood, MA which is easily accessible from the highway. The company also began offering employees free coffee recently which has been hugely appreciated! Co-workers are friendly and we work well as a team. No workplace is perfect, but if you look at the positives instead of searching for negatives, you will find that this company is one of the better ones in the area.
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5.0
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Excellent organization for entry-level employees.
Customer Service Representative (Former Employee) –  Salem, NHOctober 18, 2015
The CCS Companies is an excellent organization for entry-level employees to work with. They go above and beyond to secure client contracts and make new opportunities available to their employees. Additionally, they have a highly efficient compensation and training structure. Classroom training is provided and paid for upon hire. additional paid training is offered periodically throughout the duration of your employment that comes with a pay increase and the ability to work simultaneously on multiple client projects.
Pros
Training, culture, management, work/life balance.
Cons
Compensation and benefits are good for entry-level employees, but lower than competitors.
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