The Cheesecake Factory Employee Reviews

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5.0
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fun place to work
Server (Current Employee) –  San Antonio, TXSeptember 20, 2018
its a great place to work. friendly staff and management team that truly care about you. they work with you to succeed in any way possible. work with your schedule.
Pros
discounted meals
Cons
n/a
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4.0
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Overall good place, but stressful
Server (Former Employee) –  North CarolinaSeptember 20, 2018
Work day can be hectic, stressful work but good money. Don't be expecting to be paid more than 2.13/hr for serving. Tips are decent, clientele can suck sometimes but overall easy job, easy money. Stay out of drama, and have a good work ethic and you can be here for awhile. People are fun to work with, sometimes can be harsh, but it's a restaurant. Pretty lienient about piercings, hair and tattoos. Company soccer/softball games, company charity events, strict employee discount. Overall decent place to work for front of house, back of house, I wouldn't know.
Pros
Money, people are fun to work with, 2 menu rollouts/year(new items--fresh)
Cons
strict discount, clientele, employees, stressful
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4.0
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It's like a family.
Hostess (Current Employee) –  Virginia Beach, VA 23462September 20, 2018
Sometimes you get along, sometimes you don't, it happens wherever you work. But most of the time I got along with everyone and have a good working experience and like going to work. There are nights where I dread it but I get through it.
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5.0
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Fun Work place
Dishwasher (Current Employee) –  Philadelphia, PASeptember 20, 2018
Great worker..Employee of the Month for four months..love working here good service..everyone gets along great..Nice mangement team...Nice atomspher and location.
Pros
Good food
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5.0
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Great Company, Poor Management.
District Trainer / Server (Current Employee) –  Tacoma, WASeptember 19, 2018
The Cheesecake Factory itself, is a great company. Great benefits as well as paid time off and room to grow within the company.

Saying that, the Tacoma store (0199) is horrendous. The management team is biased and unfair. They play favorites. They avoid most responsibility by hiding in the back office. They cant even remember to have enough stock so that we can box guests food, or not run out of everything by 9pm leaving guests who have waited an hour for their table to not have what they wanted.
Pros
great company, great beneifts
Cons
poor management
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4.0
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Busy environment
Server (Current Employee) –  San Francisco, CASeptember 19, 2018
Cheesecake factory Union Square is one of the busiest CF's in the nation. Weekends are always busy. There is a potential to make a good amount of money when patrons decide to tip. Food is good and cheesecake even better.
Pros
Can make enough money to live in SF area, discounts on food
Cons
Customers can be really inconsiderate, sometimes management doesn't know what they are doing
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2.0
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Used to be great, now it's not
Server (Former Employee) –  Sherman Oaks, CASeptember 19, 2018
With the addition of new managers at Sherman Oaks, the culture and energy of the Cheesecake Factory quickly declined. Staff that had been there for years quit because of the decline, and the attitude of managers to servers became less helpful and more hostile. There was eventually a feeling of not being supported by management which in turn created an unhealthy work environment where everyone was fending for themselves. This, in turn, affected how guests were interacted with, ticket times, and general morale.
Pros
Flexibility
Cons
No uniforms provided, management issues
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3.0
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Ok
Server (Current Employee) –  Pleasanton, CASeptember 19, 2018
It’s ok
Very busy
If you want to be just a server be prepared to have run in only shifts
And breaker shifts
Min wage
Not the best clientele
But ok if looking for a quick job I guess
Pros
Tips
Cons
Long hours
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4.0
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fast paced, focused work place.
Server (Former Employee) –  Woodland Hills, CASeptember 18, 2018
The Cheesecake Factory was a great place to learn how to be a good server. The menu is famous for being extensive and detailed. One had to have a vast knowledge of the menu items which creates a very good server. It teaches one how to work, consolidate time, and improve attention to detail. Even with the fast pace, one can really have a good time at work. Friendly atmosphere with fun management and coworkers
Pros
Great learning experience and fun
Cons
Can' think of one
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5.0
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Fun workplace nice people to work with
Dishwasher (Former Employee) –  Charlotte, NCSeptember 17, 2018
Fast work environment , awesome team members . It’s a job you could build a career out of The managers there would try to work around your schedule always be on time
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5.0
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Productive and fun environment to work in
Prep Cook/Dishwasher (Former Employee) –  Albuquerque, NMSeptember 17, 2018
A typical day a work is making pasta for the day and making burger patties. The hardest part of my job was to get everything done in six hours. The enjoyable part of the job was making the pasta and hamburger patties.
Pros
Health benefits and half price lunches
Cons
Short breakes
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5.0
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Fast paced
Waiter/Server (Former Employee) –  Arlington, TXSeptember 17, 2018
It was fast paced and cool environment to work in the whole experience working at cheesecake factory was a learning process. I learned something new everyday.
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3.0
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Full time work
Dishwasher/Prep Cook (Former Employee) –  Fairfax, VASeptember 17, 2018
Very busy,I put my all in to it and worked from morning to closing. Poor management would not give us breaks and made us pay for our food. Not steady hours either I need a full time job position.
Pros
Free lunches
Cons
Breaks
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5.0
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Excelent pleace to work
Prep Cook (Current Employee) –  Sarasota, FLSeptember 17, 2018
Love to work here. Need more hours to cover expenses.On a typical I wold work from 8 to 4. I am learning how to work in a big company that has a very oiled structure. The hardest part of the job is having everything ready when they need it. The most enjoyable part is that I am learning a lot an getting to know people.
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3.0
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Pretty much awful experience
Baker, Curbside, Etc (Former Employee) –  Charlotte, NCSeptember 16, 2018
This place is literally slavery with a paycheck. You never get a break and you’re pretty much always there. Super toxic environment. Management is awful and the people you really work with aren’t any better.
Pros
Nice checks sometimes, occasional free cheesecake
Cons
no breaks, not paid enough for how much you work, awful management
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2.0
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Very stressful work environment
Dishwasher (Former Employee) –  Reno, NVSeptember 16, 2018
A typical day at work included getting yelled at for things outside of your control and having to help other employees at the risk of getting behind in your work, as well as being forced to work overtime without consent
Pros
Free lunch- limited menu
Cons
no breaks besides lunch break
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3.0
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Successful restaurant company that lacks long-term vision
Senior Manager, Marketing (Former Employee) –  Calabasas, CASeptember 16, 2018
Among restaurant companies, The Cheesecake Factory has earned an excellent reputation as one of the only consistently profitable casual dining chains in the industry. The individual restaurants are well located, serve a consistent product that people still line up for and have well trained servers and managers making it all happen.

Unfortunately, the Corporate Support Center is not up to the caliber of other hospitality companies of similar size. There is an overall lack of long-term vision that is already beginning to drag down quarterly performance.

A steady, secure job with little opportunity for advancement and career development.
Pros
Good work-life balance, plenty of free meals
Cons
Mediocre talent, little career development
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3.0
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Okay ups and downs
Server (Former Employee) –  Memphis, TNSeptember 14, 2018
The Cheesecake Factory is what you make it. You get out what you put into the job. It is okay if you like working long hours, but if you have another job or school it is not ideal
Pros
half off meal
Cons
short breaks
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3.0
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great place to work
Classroom Facilitator/Lead Trainer/Server (Current Employee) –  Houston, TXSeptember 14, 2018
great place to work, great benefits, quality of life is okay, management is okay too. Great clientele. most enjoyable part of the job are the coworkers who are knowledgeable and have a teamplayer attitude
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3.0
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Stressful environment
Server / Food Runner / Breaker (Current Employee) –  Denver, COSeptember 13, 2018
Stressful work environment.
Current staff not team oriented.
Lack of communication between employees, managers and other departments.
Assigned work hours and shifts sporadic, either short or significantly longer than scheduled.
Pros
Discounted meals
Cons
Short staffed, lots of hours
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Overall rating

3.9
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