This company treats their employees horribly. There are no sick days, you earn PTO (paid time off) for every 80 hours you work (about 3 hours). People have been reprimanded for not using their PTO how the company sees fit. They stay understaffed so at times callers are on hold for 5+ minutes before speaking with an operator, leaving many callers understandably angry. They give yearly evaluations to determine if you receive a raise, they find every excuse not to give you one and if they do it's a few cents. Trainers receive no additional pay nor is it considered in the yearly evaluation. I was told I did not receive a better raise due to my attendance the month I was in the hospital ill. I had to argue to get time off after an immediate family member passed away.
Call center reps are great drama free co-workers
Horrible time off, no sick days, healthcare, very little raises, managment