Very many customer complaints
Sales Associate (Former Employee) – Olean, NY – August 20, 2018
Depending on the client taking calls for, many customer complaints about products, and commission amounts for distributors. Some clients did not allow agents to make decisions on their own, thus having to transfer to supervisors too many times. Company has a very strict point system for tardiness, as where if you are sick, you must provide a hospital admittance statement, not just a doctor's note. Accrue 5 points, and you can be terminated.
Very good time off policy, but no vacation, just time off based on hours worked yearly
Very expensive health care plan options, points based attendance system