Harassment,No customer relations Brevard County
Worker (Former Employee) – Brevard County – August 6, 2014
Harassment at its finest.Was told our 30 minute lunch breaks were mandatory yet lack of man power or help you would not get the time off.
"Its about the customer"management told me then proceeded to dock me 30minutes everyday for a lunchbreak I never got.Most of the managers I came across had no aspects of the scrap industry. Only book and college knowledge which hurt the company two fold.Examples:Unfortunately, lightning affects everyone and because of safety we had a day a storm hit the company with severe lightning. Our protocol is to take cover and ask customers to stay in their vehicles.On this day, the storm hit at 2:45pm and lasted until 4:45pm, our dedicated customers waited in line 2 hours most of those with no a/c in their vehicles on a 94 degree day.After the lighting detector allowed the company to re-open only then a supervisor was told to go out and tell the customers,"Were closed for today, we reopen at 7:45am".Thats right, they sent home over 20 vehicles and tractor trailers away.Thats right, sent away.Would you go back?Not a customer oriented company which relies on scrap brought in.
Decent safety procedures
Lack of knowledge. Not about customer. Managers inexperience.