The Hanover Insurance Group Employee Reviews

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5.0
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Easy-going atmosphere, but low pay
Claims Liaison (Current Employee) –  Worcester, MAJanuary 27, 2019
Hanover has been a good place to work. It is a very easy-going atmosphere with lots of benefits, but I feel the salaries are relatively low, and there seems to be limited options for advancement.
Pros
Overall good benefits and work atmosphere
Cons
Low pay
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1.0
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Provides a Paycheck
Insurance Service Professional (Former Employee) –  Atlanta, GAJanuary 22, 2019
If you are looking for a call center job this is the place for you. The company is making a lot of changes that do not necessarily benefit their employees.
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3.0
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Claims
Special Accounts Commercial Adjuster (Current Employee) –  Itasca, ILJanuary 17, 2019
The amount of claim volume per day is un manageable. You get 10 hours of work but only have 7.5hrs to do it in.

The people though and the management team are great to work with.
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3.0
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Processing Insurance transactions
Commercial Lines Rater (Former Employee) –  Indianapolis, INJanuary 6, 2019
Processed work from an online task list within the online file system. Monitored other Raters work loads and distributed work as needed to ensure work was processed in a timely manner. Performed qualify reviews on Raters. Trained new Raters. Trained current raters on any system and procedure changes. Doing reviews on others is not a strong point for me I did not like doing that part of the job. Sometimes it got negative. I like to be a worker bee not in a management type position.
Pros
Shorter drive time, familiar work.
Cons
Positions re-evaluated and eliminated.
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4.0
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Good place to work
AVP Financial Officer (Current Employee) –  Worcester, MAJanuary 6, 2019
Overall, this is a great company. Leadership doesn't play the rank game and greet all employees with a smile. There can be limited upward mobility in certain departments.
Pros
Good place to work
Cons
limited mobility
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5.0
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Great place to work
Temporary Auto Claims Representative (Former Employee) –  Worcester, MADecember 18, 2018
Thoroughly enjoyed my position with this company. Management was helpful, listened and were supportive of continuous learning. The job itself was task heavy but not overwhelming. Great work atmosphere. Compensation was on the higher end for this position.
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4.0
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Good place to work, fast paced, and stressful at times.
Rating Specialist (Current Employee) –  Salem, VADecember 11, 2018
Good place to work, fast paced, and stressful at times.
Salem office consists of Rating and Underwriting. I advanced to a Senior Rating Specialist but do not desire to move to the Underwriting side of the business.
Pros
Great pay and recognition
Cons
Due to two primary areas only, there were not a lot of advancement opportunities.
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4.0
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I liked it
Policy Processing Representative (Former Employee) –  Worcester, MADecember 7, 2018
Benefits were great, room for advancement, pay was ok but not enough for cost of living. I you mind your business and just focus on your job and don't get involved with gossip, the work environment is relaxing and calm.
Pros
Benefits
Cons
open work space
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4.0
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Management Supervision Experience
REGIONAL LIABILITY ADJUSTER (Former Employee) –  Roseville, CA 95661November 28, 2018
I was hired and worked for a terrific claim manager and then was transferred to an adjuster promoted to Supervisor who had zero people skills and who really needed a management course of mentoring.
Pros
Great coworkers and claim manager
Cons
Supervisor lacked management experience
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4.0
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good environment, good people, still some corporate issues
Actuarial Consultant (Manager), PL Pricing (Former Employee) –  Worcester, MANovember 25, 2018
The need to rethink how they reward the people that put in extra effort and are being told they are wanted by the company, but the company's actions don't always support that. Overall, things moving in the right direction, albeit slowly - and it's still a great place to work.
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4.0
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Fast paced environment
Insurance Agent (Former Employee) –  Worcester, MANovember 13, 2018
To succeed you need to be able to multi-task at all times. You need to work consistently from beginning to end of day. There is enough time for breaks and lunch to avoid burnout.
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5.0
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Managed a team of IT and finance professionals responsible for designing database systems, operational performance metrics, compilation of annual budg
Personal Lines Finance Lead (Former Employee) –  Worcester, MANovember 9, 2018
Managed a team of IT and finance professionals responsible for designing database systems, operational performance metrics, compilation of annual budgets, periodic financial reporting.
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5.0
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Great place to work.
Regional General Adjuster (Current Employee) –  Worcester, MANovember 7, 2018
Working at Hanover for over 26 years has been a great experience. The persons that I have work with, management and trained have all been professional.
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3.0
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Good place if you want low stress and don't care how little you get paid
Accountant (Former Employee) –  Worcester, MANovember 3, 2018
The environment really depends on which department you are in. I started in Accounts Receivable and the department was very uptight, management has you keep track of everything you do to make sure you don't take more than half an hour of personal time (which includes using the restroom). When I moved to accounting it was much more laid back and allowed you the freedom to learn new skills. I had friends in human resources and marketing that got to go home early all the time, something I rarely experienced. For the most part management was very approachable and willing to help you get where you wanted professionally. Bottom line; it's a good company but raises are horrible and do not keep up with cost of living. The largest raise you can get is 2% and you need to go way above and beyond to get there, I typically got 1-1.5% but I know a lot of people who got less or nothing at all for years.
Pros
Friendly environment, supportive of professional advancement
Cons
Low pay, lower raises
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4.0
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Fast paced work, sometimes stresful
Total Loss Auto Adjuster/Claim Specialist (Current Employee) –  Liverpool, NYNovember 1, 2018
You always have work to do (which makes the day go by quick) but can be very stressful at times. Management is great but workload is crazy at times. Currently understaffed to match workflow.
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5.0
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challenging
Project Manager (Former Employee) –  Worcester, MAOctober 26, 2018
great group of people - best job of my career because of the people and management - learned a lot and made some great friends - very forward looking company
Pros
the people
Cons
none
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4.0
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Great Company & Great Management Team
Auto Adjuster (Current Employee) –  Worcester, MAOctober 22, 2018
Overall Rating is due to the benefits, the salary is decent, and I love my management team.
Job /Work Life Balance: while you are provided with a lap top and full set up to work from home when need be. Your so overworked that your almost expected to be working all afternoon and weekends if need be. Day in and day out you are faced with insanely high levels of stress and anxiety because you feel you have accomplished nothing and with recent layoffs in various depts. we fear the inevitable.
Advancements: like many other places its not what you know its who you know. And if your in claims, good luck getting out.
Job Culture: what can i say, Morale has plunged into negative numbers.
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5.0
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summary
Data Architect (Former Employee) –  Worcester, MAOctober 18, 2018
Always not enough people to work on projects. Staggered engagements to take advantage of crests in resources. Work was gratifying. Workplace culture kind of schizophrenic, loss of focus, expertise in XML.
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5.0
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Amazing Experience
Analyst (Former Employee) –  Worcester, MAOctober 16, 2018
Insurance is boring, Hanover makes it less boring. They have so many employees that you dont feel left out. Everyone wants to help you and pay is VERY competitive.
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4.0
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Good work environment, no micromanagement
Medical Bill Review Analyst (Former Employee) –  Worcester, MASeptember 28, 2018
It was a good job, enjoyed going to work every day Sometimes allowed to work from home. Unfortunately our entire department was outsourced and most of us were laid off permanently.
Pros
great supervisor and manager
Cons
too much reorganization and lay offs
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Overall rating

3.8
Based on 272 reviews
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3.7Work/Life Balance
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