Extreme metrics from the moment you start your day (you better start/be logged onto everything by your start time) until the very end of your day. Everything is tracked and you will hear from your manager if you are not on top of everything. Unfortunately, you don't hear from your manager when you do anything well....rarely even hear if a customer wants to compliment you. Recognition and Awards programs are a joke - unless you are one of the favored company "yes" people. Career advancements/opportunities are rare. Management tries to put a positive spin on everything negative that they throw your way. Marketing does anything to get the phones to ring. Your phone will ring constantly all day long. Many very nasty, hostile callers to you have to deal with. Management will not take escalation calls. Even after a horrible call, you better be ready to take the next call immediately. I KNOW not all call centers are run this way, but The Hartford insists that they are. You are just a number or warm body doing what they tell you. Management will just tell you to find another job.
Good benefits from day 1. Good amount of vacation time (but hard to schedule).
Very poor, uncaring management, Little chance for advancement, Rare recognition, Incentive plan impossible to achieve