The Hartford Employee Reviews

The Hartford has been and continues to be one of the best places to work in the Hartford area and in Insurance in general. The work life balance and how employees are treated has always been their biggest selling point. From a technology stand point, The Hartford is leading edge in Web, Cloud and Data technologies.

Pros

Work Life balance Job opportunities, Diversity and Inclusion is a priority, Technology opportunities, The People are great, One of the top Ethical companies.

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Overall The Hartford is a good company

Personal Lines Customer Service Representative (Current Employee) - Remote - September 30, 2023

What is the best part of working at the company?We get a significant time off & the pay is good.What is the most stressful part about working at the company?High call volume environment, hard trainingWhat is the work environment and culture like at the company?The company promotes growth & development. However it’s hard to get off phonesWhat is a typical day like for you at the company?You log in, take calls, most days they’re back to back. Sometimes we have a 15 min meeting, we get an additional 15min after our 30min lunch.

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The Hartford insights

Based on 731 survey responses

What people like

Inclusive work environment
Supportive environment
Time and location flexibility

Decent production work

Utilization Review Nurse (Former Employee) - Remote - September 28, 2023

The job wasn't bad, working remote mostly independently. Some slow times. Beats floor work. Could be kind of boring at times. The company acts like they are all about work life balance, but not really the case.

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Work Life Balance is NOT a thing here

Customer Care Representative (Current Employee) - Sacramento, CA - September 28, 2023

The metrics are horrible, and they micromanage like crazy. They've also tightened the metrics recently so it's even worse. Call volume is back-to-back because of decisions made by upper management to get rid of a team that took half the calls and did not have any replacements. So you get to enjoy people yelling at you for having to wait an hour to speak with you on top of dealing with their claim. If you like to be able to breathe between calls don't expect that here. Everything that is wrong on a claim or has gone wrong will be your fault as you are expected to take the blame for the claim handler's lack of communication with the customers. Work-life balance is also not a thing, vacation needs to be put in 6 months in advance, or it counts against you until you get a verbal and it is based on a bidding system and metrics. Also, sick time is not a thing, it's just PTO.

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Great Company, but the Auto Estimating Department

Direct repair coordinator (Current Employee) - remote - September 27, 2023

The Hartford is a great company overall. The do have a focus on DEI. For the most part everyone is about taking care of the customer and their needs. I have worked in 4 different departments the auto property damage is less than desirable. Leadership has always failed to properly staff so everyone always seems to be overworked. They are constantly grabbing former estimators from other departments to help them try to manage. Overtime is pretty much always needed but many times there complain to individual contributors that they are using too much.

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Would not recommend

Analyst (Current Employee) - Orlando, FL - September 25, 2023

This company does not care about work/life balance. Yes there are many jobs remote but you are required to assist your peers once you are finished with your tasks. Classic getting punished for finishing your work instead of being acknowledged for a job well done.

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Lots of micromanaging, limited promotion opportunity

Business Consultant (Former Employee) - Charlotte, NC - September 25, 2023

Horrible surveillance via a metrics platform, no privacy--they would post everyone's numbers without removing the names first so that people were constantly pitted against each other, little interest in serving the public because profits for the shareholders matter above all else. I felt gross coming home from work each day.

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Great Pay, Awful Environment

Product Owner (Current Employee) - New England - September 24, 2023

You will be well compensated but at the expense of your sanity and home life. They are severely understaffed in most departments and push those to perform the work of several individuals. There is no work/life balance at all even though they brag about their work/life balance offerings.

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Work life balance but no good pay

Analyst (Current Employee) - Hartford, CT - September 23, 2023

The company can do better with salary. Management seems clueless. Listen to your employees and support them. No advancement. Some people have no idea what they are doing.

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Company that respects employees and promotes advancement

Executive Sales Representative (Current Employee) - Houston, TX - September 20, 2023

I am responsible for visiting independent agents in my territory to assist with small business placement. My calendar is mine to manage which gives me flexibility. My manager is very supportive and encourages internal and external continuing education. As a virtual employee, I have access to many internal avenues to connect with other employees. The hardest part of my job is work/life balance, but I can manage it pretty well with the scheduling in my hands. What I enjoy the most is selling one of the oldest commercial insurance brands in the US and supporting my small business customers.

Pros

Respectful of family life, virtual option, good benefits, better pay then other carriers

Cons

Takes dedication and sometimes long hours in sales

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Jobs at The Hartford

See more jobs

Freshman Experience Program 2024

Hartford, CT

13 days ago

Insurance Sales Agent, Inbound Call Center (Remote)

Remote

13 days ago

Early Immersion Program 2024

Hartford, CT

13 days ago

Sales and Service Support Consultant

Welcome and engaging work culture; supportive management; open to advancement;

Assistant General Counsel (Current Employee) - Sunrise, FL - September 20, 2023

I enjoy working at The Hartford. I have a very supportive work group, and enjoy the company's environment of diversity, equity, inclusion and belonging. There are various opportunities for career development and advancement. I feel I'm fairly well compensated.

Pros

strong ERGs, workplace communities, leadership support, work flexibility

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Fine

Director (Current Employee) - Hartford, CT - September 18, 2023

It's a fine place to work if you are looking for a job. If you are looking for career advancement or are ambitious, this company is not the right place to find satisfaction.

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The pay and flexibility is amazing, if we didn't have to do the work of others who slack at doing their own work then it would be a wonderful company

Senior Analyst (Current Employee) - Remote - September 16, 2023

What is the best part of working at the company?Flexibility, Great Pay………………..What is the most stressful part about working at the company?Having to do the work of others when they fall behind, which happens everyday.What is the work environment and culture like at the company?Diverse, remote work……………………..

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Great place to work

Senior Vendor Manager (Current Employee) - Hartford, CT - September 14, 2023

The Hartford has strong core values in Diversity, Equity, Inclusion and being voted most Ethical company for the last 5 years. The management teams have an open door policy and are always willing to listen to new ideas. When the type work allows, they have modified work schedules, and work life balance. Compensation is appropriate to market. Good benefit packages.

Pros

Compensation and benefits

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Amazing Culture

Customer Relationship Specialist (Current Employee) - Remote - September 9, 2023

The company promotes diversity, equity, and inclusion in a way that I have never seen before. The culture is amazing. They believe in work life balance and the atmosphere is positive.

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Over burned and expendable

Claims Adjuster (Former Employee) - Remote - September 8, 2023

Their business model is to max out your workload and just see how long you'll put up with it till you quit. They pick who they want to promote before they post the job. but make everyone go through the song and dance of interviews anyway.

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They will tell you one thing and expect you to do the opposite and you will get in trouble or fired if you can't read their minds

Ability Analyst (Former Employee) - Remote - September 6, 2023

You can do all of your own work and help the lazy people on the team and the lazy people will still be the ones to get promoted even if they have no idea what they are doing.

Pros

Nothing

Cons

Everything

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Productive and engaging

CSR - Customer Service Representative (Former Employee) - Remote - August 23, 2023

Very productive and engaging environment. The pay and time off benefits are very good starting at day one even during training. I’ve enjoyed it so far.

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Good place with some frustrations

Data Engineer (Current Employee) - Hartford, CT - August 18, 2023

The Hartford has been a pretty good place to work for, with 8% 401k matching, health insurance, and a company contribution to HSA.The company can still sometimes be a little slow to invoke change, and that can sometimes trip up projects, but there is a sense that they are really trying hard to modernize.

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The Hartford will make you better. A better employee and a better person. They are fully invested in their greatest asset ... their employees.

CSR II (Current Employee) - Remote - August 16, 2023

The Hartford believe in their employees. They demonstrate it by valuing each individuals path that they are currently on and providing an option to take a better path. The management is unbelievably capable of pulling the best out of you and providing valid ways to improve your situation. I feel like The Hartford is my reward for being loyal to corporations that could care less about me as an individual despite my work ethic and dedication to growing their business.

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Great benefits, Terrible Work Life, Remote

Auto Claims Adjuster (Current Employee) - Connecticut - August 13, 2023

PTO, Good Pay, and Decent Benefits. However it comes with a price. Pressured OT and unrealistic work expectations. Felt Overly Worked The first 6 months in.

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