The Home Depot
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Difference between customer service and cashier?

10 answers

  • At home depot it is pretty much all the same.

  • Its actually the same thing.

  • A cashier focuses on dealing with customers swiftly with minimal interaction. To give great customer service you establish eye contact, have friendly attitude, and be willing to assist customers on all their needs.

  • Cashier will stand in one place throughout their shift where the typical sales associate will be back and forth thru their department helping customers locate the product they are looking for. We take training videos on all new products so we are equipped to answer customers questions and recommend the best product for the job that they are working on. It feels good to share this knowledge with customers.

  • Customer service is more complicated. You have to use software to create/maintain client orders, a lot of times a customer service associate will go and pull products from around the store that were ordered online. Phone sales are heavy hitters at the service desk.
    It is much more stressful if you aren't good at multi tasking.

    I like to think of it as Pro Desk Lite.

  • Customer service dealt with returning of company product.

  • Cashiers don't get yelled at via the telephone

  • Typically a cashier only has to ring up and sell merchandise to a customer. Customer service deals with that in addition to returns, special order merchandise, order pulling, deliveries, online orders, and being the primary phone contact in the store.

  • Customer service deals with returns, and customer problems. Cashier rings customers up.

  • Cashiers provide great customer service to customers. Cashiers are in charge of handling money and customer service is to provide service to the customer in a friendly manner.

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