Great company, entitled customers
Customer Service (Current Employee) – Tempe, AZ – July 22, 2018
The overall company is great; supportive, lenient attendance policy, relaxed work environment. Customers tend to be rude, and expect you to make the impossible happen. Pay is better than most call centers, but expect higher pay from a thriving company, based on how much customer support does for the customers. Someone employed 6 months are somehow promoted before a 6 year employee. I understand one may perform better, but I think it's better to invest more training into someone who knows the company like the back of their hand. Compared to more training for someone who isn't very knowledgeable yet, and will likely need help in their new position.
Occasional free lunches, activities, Homer Fund to assist employees in need, optional overtime of available
Rude customers, slow advancement, little pay for amount of stress/work effort