The position is extremely misleading. The Wellness Coordinator position is actually a sales position and although the doctor should be running the clinic the franchisee actually makes all the decisions. And the Franchisee looks after themself, NOT the patients or the staff! You are encouraged and pressured to badger patients to purchase a plan or package, and if your conversions are low you’re most likely going to be phased out to working only one day a week and eventually just let go. The hardest part of the job is consistently being harassed by the franchisee to get conversions up. In addition you’re expected to work 9-10 hour days, on average seeing 60+ patients a day, with no break whatsoever!! It’s a never ending revolving door at the front desk, the doctors, and at the corporate level, and now I know why! There’s also never a clear understanding of what’s really going on, everything is just EXTREMELY unorganized from the corporate level all the way to the clinic level. Overall, a very hostile work environment and would never recommend anyone here who is serious about the medical field and genuinely care for people.
The doctor’s & other wellness coordinator’s
No lunch breaks, low compensation, no advancement, unorganized
Wellness Coordinator (Former Employee) – Blue Ash, Ohio – June 25, 2018
Working here was a great experience! I started when the business was first opening so we had a LOT of down time but it is picking up. I am only leaving due to a carrer path change that's a now or never situation. It is all about the manager/owner. I had a great relationship with her so it was a great place to work and friendly environment. We have very fun patients that come in that keeps it interesting and welcoming!
Wellness Coordinator (Former Employee) – Fort Worth, TX – June 8, 2018
Management is the worst I've ever had to deal with. There are constant changes that always contradict what they've said before, very unorganized and sporatic. Pay scale is very inconsistent. More focused on sales, than on the patient. I've even had patients tell me they feel like they aren't being taken care of or felt rushed or pressured to sign up because of our model. Doctors are constantly being rotated, schedule constantly changes. So, not only do you have to adjust to working with someone new, so do the patients. Due to this, you have to deal with everyone's unhappiness and try to diffuse the situation. If your sales are below a certain percentage (dispite previous conversations saying otherwise) you'll be put on probation and get hours cut. No opportunity for growth. No benefits. Punishment for calling out sick. Required to work weekends. Closed on some major holidays, memorial day, 4th of july, easter, thanksgiving, Christmas.
Great business model and great company to work for.
Chiropractor (Current Employee) – Bellevue, WA – June 5, 2018
I came from a traditional chiropractic model to The Joint and I am loving it! It is so much less stressful. There's no billing or insurance to deal with and no marketing. All I have to do is focus on giving the patient a great experience. It's awesome!
Wellness Coordinator (Former Employee) – San Jose, CA – May 24, 2018
I would NOT recommend working here. At first like any other job place they seem helpful and understanding but that changes. The “President” only cares about numbers not how the environment is or how the patients feel. You will never get acknowledged for your hard work but make a mistake once or call off due to health issues and they will make you feel worthless. Always denied times off, very unorganized. However the only thing I did enjoy working with was the incredible doctors I got to meet along the way.
Receptionist and Sales (Former Employee) – Mount Pleasant, SC – May 23, 2018
The day was long, sometimes time flew at other times very slow. This clinic did not schedule appointments so, the flow of the day would not be known. I was paid hourly as well as on a bonus schedule. The most enjoyable part of the job was the customer. The clients usually came in once a week, so I believe I knew almost everyone's name.
Coordinator (Current Employee) – Queen Creek, AZ – May 19, 2018
I loved working here, definitely my favorite job I have had so far. I would stay for years if the pay was more. I don't make enough to get by. The patients, doctors, and co-workers are great. Truly love the atmosphere, I just need to be able to put food on the table and pay bills.
Chiropractor (Former Employee) – Los Angeles, CA – May 18, 2018
If you are thinking about working for the joint in the LA area, think again. They don't respect you and it was very difficulty to take time off. They expect you to find coverage on your own when you want go on vacation. Stay away
Benefits kick in after 90 days
No lunch breaks, incentives only after clinic makes 30K
Great soothing atmosphere for a friendly chiropractic clinic.
WELLNESS COORDINATOR (Former Employee) – Snellville, GA – April 16, 2018
Being an employee at the Joint Chiropractic Offices in the Gwinnett clinics, as well as in the Forsyth location, I learned what it truly takes to maintain an office workplace. Not only is the staff friendly and helpful, the patients you meet every day are kind and caring. I loved going to work and telling my patients about our membership packages, and helping the doctors keep up with the patients' paperwork.
Wellness Coordinator (Current Employee) – Acworth, GA – March 30, 2018
I enjoyed working in such a competitive work environment where I always get paid a minimum, but if I worked hard enough it was very easy to earn a bonus. Such a fun job! I only recommend working at the Woodstock and Acworth locations.
Wellness Coordinator (Current Employee) – San Clemente, CA – March 20, 2018
I would recommend working for the Joint if you are looking for a flexible schedule, something that is relatively stress-free. You work in tandem with the Doctor, and help educate patients about the benefits of chiropractic, and encourage them to take advantage of the plans and packages offered for their ongoing health maintenance. You are basically running the office yourself, managing patient flow, and keeping track of digital records, payments, and patient notes, or changes. The doctors are usually really easy to work with, and it is a very affirming environment, if you work hard and do your job. It is a good job for a college student, or a person still living at home, because you can only work four days a week. Also, you get opportunities to make small commissions on your sales, and there are additional sales incentives throughout the years. In addition to free chiropractic adjustments, which is a huge perk.
free adjustments, flexible schedule, great doctors, independent work
WELLNESS COORDINATOR (Former Employee) – New Jersey – March 15, 2018
If you are trying to work and go to school, this is a great place to do so. Its relaxed enough where you are allowed to do school work if there is any down time during the day. Easy to learn the daily tasks and it can fit into anyone's school schedule as a part-time job
Chiropractic work for the wellness coordinator at least twice a month
Provide Administrative General Office Support (Current Employee) – Georgia – March 8, 2018
The culture of the job is relaxed. Everyone that works their is like family along with the clients. I worked at the location in Midtown. The location is wonderful. The clinic stays busy which is a great thing so you wouldn't get bored at all.
no dental, vision, sick days, paid vacation, not over time pay
Director of Operations (Current Employee) – Kingwood, TX – February 16, 2018
The Joint Chiropractic is a great place to work. Owners are hands on and very approachable. Doctors and Wellness Coordinators genuinely care about patients well being. Helping patients feel better while making chiropractic care more affordable is what makes The Joint Chiropractic successful.
Patient interaction, employees, salary and bonuses
Receptionist/Wellness Coordinator (Current Employee) – North Carolina – February 9, 2018
Management was very revenue focused, did not care for concerns of employees. Pay was very low, no benifits, the hours were not that great. Commission scale is difficult to achieve. No lunch is given, you’re told you can take a break whenever but if a patient walks in you have to work during your break. Work wasn’t hard but there are times where it can be stressful. Owners of franchise were unconcerned with patients or doctor care just as long as there is a continuous flow of patients. Clinic doesn’t deal with insurance billing an other transferable skills.