Wellness Coordinator (Current Employee) – Elk Grove, CA 95757 – March 8, 2018
I love being able to interact with my patients on a daily basis. The chiropractors in our region are amazing and very caring. We are very fast paced and see many people on a daily basis. We are also walk in base so late nights are pretty normal at our clinics.
Front Desk/Sales Associate (Former Employee) – Littleton, CO – September 13, 2017
The owners for the franchise I worked at did not live in state so they would hire people to try and watch over them. Which would end up nobody checking on us for months followed by being micromanaged the next couple months
Wellness Coordinator (Current Employee) – Sacramento, CA – April 21, 2017
The place is nice and a good stepping stone. The only thing I do not really care for is your never know when a new person will show which is fine but sucks when your about to be off an new patient walk in the door 2 min before close and your expected to take them. Its hard to have any outside life if you work full time when you dont know if you will be off in time for anything.
A typical day is easy going, but now the offices are getting busier and busier so it is a more consistent level of work with less down time than we used to have. A Wellness Coordinator is in charge of sales and patient flow. We also maintain a clean office. We are the face of the company so when patients walk in, it's important for us to greet them genuinely. You don't always have to pretend to be happy-go-lucky, but you do have to be welcoming and kind and helpful. I was the Office Manager in my second year, so I learned how to have a thicker skin as a manager dealing with angry patients. I also learned how to think on my toes as a problem solver without getting flustered. The hardest part of the job was the communication between management and employees/offices. Often confusing and hasty, but they're working on it. The most enjoyable part of the job is when you realize you're a pro and you have this innate command of the job and that you're awesome at it. Also, when you develop sweet friendships with patients and when they come in, there's no doubt you look forward to seeing them and they look forward to seeing you. Management is supportive and helped me grow and discover a more confident, independent version of myself in the workplace.
Sad to leave, but so happy to have found this job two years ago.
Human Resources Manager (Former Employee) – Aurora, CO – February 15, 2017
Managed a team of 16 Wellness Coordinators including hiring, training scheduling and coaching. Served as liaison between the doctors and staff, mentoring more junior team members and ensuring a consistent front desk experience across all clinics. Designed and implemented programs to standardize employee training, contributing to a 12% increase in customer satisfaction. Responsible for mass Marketing across the region; surpassed revenue goals in four consecutive quarters. Managed payroll processes and weekly financial reporting for each clinic.
Clinical Director (Current Employee) – Houston Heights, TX – December 27, 2016
I've worked for the Joint for 2 years now. I've really learned a lot about time management, how to deliver exceptional adjustments and have learned to run a successful business. Patients are looking for quick, easy, and convenient and that's The Joint. There's a lot that go on during the day to day operations. As clinical director, you have to be keen to everything that goes on, such as conversion rates, statistics, where patients are coming from, etc... The best part of my job is making a difference in patient's lives. I've seen some amazing things at The Joint and really made a difference there in patient's lives. The hardest part of the job is the volume. We see about 80-120 a day. The most we have ever seen in one day is 131, and that's only happened once in 2 years. Its taxing on the body but I love what I do.
Front Desk Associate (Former Employee) – Dacula, GA – September 23, 2015
The front desk position did allow me to get the necessary amount of schoolwork done, but it came at a price. Although the patients, for the most part, were phenomenal the management and ownership was not. Honestly the hardest part of the job was dealing with them without getting burned, which took a huge amount of finessing. The doctor on staff had a terrible bedside manner, but the fill-in doctor on Saturdays was terrific. My co-workers were great and supportive, very nice people. Not all Joints are poorly ran like the one I worked at and I think that's a point that should be at the forefront of anyone's mind. But the way the manager I worked for treated some of our customers was deplorable. The most enjoyable part of the job was seeing my patients actually get well, we had multiple people that suffered from arthritis and sciatica; seeing them improve was amazing. Chiropractic care is a very necessary treatment, but beware of where you patronize every clinic isn't set out to see you progress.
Having enough time to read & do homework, the patients
front desk coordinator (Current Employee) – bluffton, sc – September 23, 2015
very easy job, mostly basic office work along with membership sales. laid back environment with great boss who is very understanding and works with employees to accommodate them. would recommend this job to a teenager looking for a reception job
Wellness Coordinator (Current Employee) – Glendale, AZ – June 30, 2015
The Joint is a pretty cool place to work. It takes a genuine person to work there. The product is very affordable for individuals seeking regular chiropractic care. Getting to know patients on a personal level is probably the best part. The hours are perfect for individuals looking to get an adjustment after work. Management is supportive, not necessarily pushy with sales but if you're doing what you should be, the numbers will show.
Wellness Coordinator/Office Manager (Current Employee) – Lawrenceville, GA – May 19, 2015
Unlock the building in the morning, turn off alarm, make sure the office is clean prior to opening. Then I would have to log in to Atlas and open up all tab needed through out the day. Check outlook mail and respond to any emails. Check people in. Have new patient fill out paper work and then input it into the computer. After they are seen by the doctor, I Have to try and sell them on a plan/package. Scan all documents into the computer and then shred anything with personal information on it. Deposit money into company account and make trips to the bank to get change. Make follow-up calls. Pull reports and fulfill all closing duties.
working with amazing patients and building great relationships
sometimes having to work through lunch break on a 9.5 hour work day
You learn a lot about Chiropractic and the patients are great! They have packages and plans that are very easy to sell and they truly benefit the patients. The job was extremely simple so it was not very challenging unless I made myself have sales goals.