SMH…Please see the below responses.
Compared to the industry we have higher than average take-home pay, lowest employee churn rate, paid vacation etc.
We work hard to be able to afford this because we believe our people work very hard for us and we try our best to retain them and keep them happy.
I guess we can’t please everybody!
We are surprised to read your review, especially because the facts are completely different from your experience. We have an ‘A’ rating proudly displayed in front of all locations, This rating, as you may know, is given by the Department of Health after a surprise inspection. Any sign of pests would result in the DOH giving a ‘C’ at best and closing the store down at worst.
Our team members work very hard for us, and we ensure that everyone gets a 30 minute break for every shift over 6 hours. In fact, we have written up people for not taking their breaks!
We are proud of our industry-leading employment practices, like a 2 week paid vacation for every employee, earning more than minimum wage and other benefits. We also have one of the highest employee retention rates in the entire industry.
It seems like you are upset and/or you had an unfortunate experience. We would encourage you to reach out to your manager or the office so that we can address any valid issues you have.
Thank you for the review. We understand that you were unhappy and I am sure you had valid reasons. We only wish you reached out directly to the owners if you felt you weren’t being heard. As you probably know, we also have a suggestion/feedback box in each location.
We have been quite ‘stable’ since 2002–longer than most restaurants in the city. And a big part of that is our loyal employees.
It is unfortunate that your experience was less than ideal. Our schedules are usually published in advance on a fixed day, as is the normal practice everywhere.
As a company we are known for accommodating team-member schedules based on their family needs, education etc. Our managers give their contact information to all employees and are always available. Moreover, the owner’s phone number is displayed openly in every location as well. If you are still working with us, then please give us a call. We are always happy to take care of things to our emplyees’ satisfaction.