The Kessler Collection
58Below average
3.4
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The Kessler Collection Employee Reviews

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United States132 reviews
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4.0
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Visionary Organization
I greatly enjoyed being part of a team that values workplace culture and giving back to the community. Teamwork and perseverance are very strong values within the organization.
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2.0
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Stressful
It was a revolving door at the Grand Bohemian Orlando for Front Desk Agents. Tons of people will come and go just because of poor management and terrible HR representatives. People can stay for years and not move up within the company and that's fine for certain people, but not for me especially the work environment being toxic.
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4.0
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Great Culture
Growing company with great culture. Good leadership in most locations with promising future.Growth opportunity as locations are opening almost every year. Mostly located within the southeast with one location in the Midwest a great company to work for and to grow with.
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5.0
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Good customer service
It’s an very good job they treat you like family. Very respectful and understanding. They work with you if you are in school or have an second job. Great environment.
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1.0
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Horrible
This is a horrible place to work at. The HR department is a bully and discriminates against their employees. The management team is underpaid so they don’t care to do their jobs. Grand bohemian hotel in downtown Orlando is supposed to be upscale but there is so much that goes behind the scenes, it’s an extremely dirty building and the GM doesn’t care about providing tools needed. He only care about pocketing that money shameful.
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5.0
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Managesr are helpful to the employees.
Managers help employees to meet the standard of the hotel. Any problems occurs the food and beverage director was always their to help the employees to solve the problem.
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5.0
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Smaller Family owned company
Great brand! Expect to put in a lot of hours with average pay and a lot of turnover even at corporate. No room for advancement and the executive team gets bored with staff easily. I left on my own accord for triple pay and growth opportunities.
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1.0
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Do not work here
Do not work here. They do not take care of the staff. Will tell you how to do your job from another state and not from a local view. Turnover is outrageous!! And they don’t take into consideration that you step up and take control of a position and then hire someone from outside that has no idea what has been going on.
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1.0
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Very bad place to work
The manager at the human resource is the worst I never see someone be so racist in my life very very very bad manager! And She never appreciated What do you do for the company
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1.0
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This place is basically a what? JOKE.
The only positive thing I can say about this Hotel is that the artwork is nice. Other than that, working here was complete waste of time and space on my resume. Job Training is selective and Management personnel are untrained, unfit for their position and are always "new". Hmm? Another red flag they ALWAYS have "Job Fairs". Why? People quit for SIMILAR reasons. Please save yourself from this wanna be "high class" running hotel and apply somewhere else where they actually appreciate you.
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5.0
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Great Hotel
Hotel is a wonderful place to work for, but the management team wasn't so kind when I became sick and didn't understand that.

However, most of the place is an amazing hotel with great halls and artwork.
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2.0
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A downhill slope
Management was constantly in conflict with workers. Sexist appearance standards for women. Understaffed - balancing work with school and social life was hard. Guests were a hit or miss - either very friendly or very "elitist"
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4.0
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Ambiente de trabajo bueno
Personalmente: No se concidera al empleado con tiempo para alguna plaza de supervision. Prefieren contratar a alguien de la calle y pagarle mas que el que tiene el conocimiento y conoce el trabajo y tiene la experiencia.
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3.0
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Crazy place to work
They over work who ever they got dont keep employees break there neck for stupid guest dont care bout employees long as you there to work is all they care bout
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2.0
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Poor management, good tips
The bar manager was a nightmare to work for - he has lack of respect for agreed upon hours (supposed to work 4 days per week, scheduled often 6 days per week), doesn’t consider employees time (no cuts for servers on very slow nights), lack of training for job advancement/development, little reward for good work ethic, and no discipline for those with poor work ethic. It was a great opportunity to make money but not worth the stress and feeling undervalued.
Pros
Good tips, hotel discounts
Cons
Constantly short staffed, very strict and gendered appearance standards, poor management, poor communication, not a team environment
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5.0
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Love it
Great place to work. I really love coming into work and have never called off. They do a good job at representing people here. GP of the quarter comes to those who work hard.
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5.0
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Exciting Place to Work At
Great staff. Excellent management. Love the art and bohemian style. Very flexible when it comes to your everyday schedule. Great place to grow and learn.
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3.0
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Great product and many great people delivering it
It is easy to "top-out" in a position with no advancement opportunities. Recommend this as a supplemental family income over a primary caretaker source.
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5.0
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Great place to work!
Great new hire on boarding process. Training and development are one of the most important role in this company for being successful within the company. Have great benefits and discounts with Marriott. Employee well-being is important.
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4.0
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Sometimes the money just isn’t enough!
Short-staffed, over worked, and under compensated. This could really be a great place to work if they got restaurant management in there that actually knew how to run a restaurant and communicate with both guests and employees. Aside from that... I loved what the company stood for, how it presented itself, and the hotels that are included in the autograph collection.
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5.0
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very good enviroment work
it was a very good work experience with chef laureant hoallander he is a professional and good person.
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Overall rating
3.4
Based on 132 reviews
5
41
4
29
3
28
2
11
1
23
Ratings by category
3.2
Work/Life Balance
3.1
Compensation/Benefits
2.9
Job Security/Advancement
3.0
Management
3.2
Culture