Great experience for your resume
Customer Advisor (Current Employee) – Enfield, CT – December 28, 2017
Great company overall. Contact center isn't the foot in the door for career advancement within the company as you'd originally expect. Our department is very detached from the rest of the company, there are no cross-functional opportunities. There are a variety of targets to meet, and you're strapped to your desk by your headset. Consumer surveys affect bonuses which doesn't always seem fair as a lot of consumer disappointments are out of your control. Often feels like were a set up for failure, and we're the frontline for damage control. Much to be expected though working in a call center, and in customer service. Plus side, you really get to know the consumer, and 98% of calls are favorable. I enjoy dealing with LEGO fans! You handle a lot of different types of calls from orders, missing parts, building instruction help to LEGO Education technical support, fan suggestions, and more. Most calls are really fun! Two weeks vacation time, plus a week of personal time. Fair benefits for part-time employment.
Free pizza on holidays, raffles, prizes, and great discounts.
Lack of opportunity/career advancement.