The Mark Travel Corporation Employee Reviews

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5.0
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Wonderful work place
Supervisor of Customer Service (Current Employee) –  Orlando, FLAugust 29, 2018
I love working for TMTC. What a great work place and very fun to book travel.

Managers are always there for you and try their best to help you in every way.
Pros
Great VIP, Fam trips, room to grown, work form home program
Cons
overtime alots
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5.0
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great place to work
Travel Assurance Expert (Former Employee) –  Orlando, FLAugust 9, 2018
Every day was a vacation via your Customer's experience.

Management was encouraging and helpful towards career path.

Excellent work life balance (worked from home)

Great pay, lots of travel benefits
Pros
travel benefits
Cons
outside agents and their power
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5.0
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I love my job.
Group Service Specialist (Current Employee) –  Bethpage, NYJuly 6, 2018
Very friendly and welcoming atmosphere. Hiring process was quick, yet informative. Benefits are great as well. I am happy to come into work every morning.
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4.0
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Customer service / accounting
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Milwaukee, WIJune 5, 2018
The Mark Travel Corporation (Funjet Vacations) was a great experience for me. The management were knowledgeable about their position. Training was great. I learned so much about customer service.
Pros
Diverse group of people to work with
Cons
The layoffs after 9/11
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3.0
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Travel Assistant
Reservation agent (Former Employee) –  West Valley UtahMarch 8, 2018
While working at The Mark Travel Corporation, I helped customers set up travel package accommodations, for work and vacations. As well as helping with "in travel" accommodations and refunds.
Pros
Great people and company
Cons
Low pay and the company relocated
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2.0
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Lots of work, but not a lot of support.
Customer Care Specialist (Current Employee) –  Orlando, FLFebruary 13, 2018
For being around for over 20 years you would think they'd have a better handle on how to train and schedule people. The lack of communication in this place is ridiculous. Makes it hard to want to help the team when you get nothing in return.
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4.0
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A great businees that can get busy.
Customer Care Specialist (Former Employee) –  Bethpage, NYFebruary 1, 2018
The Mark Travel Corporation is one that helps its new and old employees every step of the way. It's not just a job, it's an environment that's social, fun, and challenging. Help is always available and easy to learn.
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1.0
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Negative environment
Manager (Former Employee) –  Milwaukee, WIJanuary 24, 2018
Everyone seems to live in a culture of fear. The expectation is that you’re positive about the wellness and “fun” benefits, but the negative attitudes and lack of support or clarity make the personal stress FAR outweigh any benefits. It’s unsettling to come in to work on guard every single day.
Pros
Interesting product, great coworkers
Cons
Emotional stress and games, environment of fear, unsupportive top management and HR
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5.0
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great place
Customer Support Supervisor (Former Employee) –  Milwaukee, WINovember 21, 2017
excellent hiring training and work enviroment. can be stressful but company does do lots of things to make the stress easier, like feeding you weekly.
Pros
free
Cons
none
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1.0
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You won't have a life / No help at all when asking
Customer Care Specialist (Former Employee) –  Orlando, FLNovember 17, 2017
For Supervisors. CST Dept. Should be call "Actitude / don't bother me dept.

Mandatory overtime. Obligatory make up hours if you miss a day of work. Monitorings are to employees to better, not to make them feel like you are going to lose your job.

Poor training.

And I can continue. .
Pros
Great Idea of business / nice coworkers
Cons
Poor Management / Operations
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2.0
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overall
Supervisor (Former Employee) –  Salt Lake City, UTAugust 30, 2017
was laid of after 9/11. pay was low. people were ok. mgmt average. benefits average except travel discounts. atmosphere fine. Only there a year. some of the job was fun. suppliers brought in food. not many positions to promote to. Don't believe they are around now but unsure. Met some nice people there
Pros
can be fun and discounts on travel.
Cons
. low pay as a sup. not good business if terrorism or bad economy. 9/11 caused major lay off
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Official response from The Mark Travel Corporation
September 20, 2017

Thank you for taking the time to leave a review. Sixteen years have passed since 9/11, and we are certainly still around, though not with a location in Salt Lake City, UT. We have over 1,100 team members throughout the U.S. and continue to grow within the dynamic travel and technology industries. We have been a recipient of the Top Workplaces Award annually since 2014 and continue to receive awards for wellness, talent and our brand successes.

5.0
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Sun Country Airlines Reservations
Reservations Agent (Former Employee) –  Bloomington, MNAugust 7, 2017
Good place to work selling airline and travel reservations. Call center environment so hours were often varied. Their office in MN closed and unsure if still being operated by under this company.
Pros
Lots of variety
Cons
Hours varied
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1.0
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Not what it's cracked up to be
Customer Care Specialist (Former Employee) –  Orlando, FLJune 21, 2017
My supervisor was rarely available.
Breaks and lunches were very short.
Travel agents were rude.
Accounting department was horrible.
Pay is not enough
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4.0
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stressful but productive
Associate Manager - Product (Former Employee) –  Milwaukee, WIJune 12, 2017
Fast paced environment with great opportunity to grow within the company. Great travel benefits with included travel. Stressful but nothing complicated.
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5.0
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Fun
Customer Service Representative (Current Employee) –  Orlando, FLMay 16, 2017
It was nice working with Mark travel they gave use equipment to work from home and there attendance policy is amazing. Really good place to work and posts of over time
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3.0
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Developed and maintained travel agent and consumer direct business for 4 wholesale brands.
Business Development Manager (Former Employee) –  Bayside, WI 53217April 10, 2017
I managed four different wholesale brands 3 of them where travel agent and consumer direct business. As I was developing and maintain new and existing relationships. The other brand was travel agent only. Three brands sold worldwide.
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4.0
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Employees (peers, mgmt) great to work with. Very much into health of it's employees. balancing work and family
Customer Care Specialist (Former Employee) –  Orlando, FLMarch 29, 2017
Peers and managers were very helpful and great to work for/with. Company was very interested in making sure it's employees balanced work and family. Vendors always visiting so that employees could learn about the different properities. Offered FAM trips, were employees got to go to stay at a resorts to take advantage of the hotel's amenities. This was to give us insight into the resorts so we could do a better job of selling the resort.
Pros
Vendor Visits, FAM trips, management offerinng class, workshops to help you balance work and family
Cons
Not ready percentages, workers above you not assisting with calls so that we didn't have to work past closing time at 10pm.
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1.0
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Worst company to work for
Mark travel work from home (Current Employee) –  Las Vegas, NVFebruary 20, 2017
No support, bad additude, no guidance everyone gives you a different answer. Absuluty no one is on the same page. But they are first to reprimand with out telling you how to fix the issue. Supervisors are not trained on your product. Can take 45 min to get a hold of cst. Not worth 12 an hour. Maditory over time is 6 hours plus as week.
Pros
None
Cons
Everything
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2.0
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Negative work enviornment
Customer Care Specialist (Former Employee) –  Milwaukee, WIJanuary 24, 2017
If you want to be appreciated and feel good about your work this is not the place for you. Supervisors are not supportive. They may say they are on your side but they are not. They always look for the negatives in your work.
Pros
401K, nice co-workers
Cons
short lunch, bad insurance coverage, low pay, no incentives.
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3.0
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Decent company to work for but no room for advancement
Vendor Contract Coordinator (Former Employee) –  Albuquerque, NMJanuary 22, 2017
There is little room for advancement! Management was supportive for the most part and coworkers in same department were great to work with. Overall the company has a low morale and low retention rate for certain areas within the company. One of the toughest parts of the job was the lack of training and training procedures, this is where it was important to have a good working relationship with coworkers. Certainly had to learn a lot through trial and error. Benefits were not great but they could be worse.
Pros
Good coworkers
Cons
low morale, lack of advancement opportunity
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Overall rating

3.4
Based on 38 reviews
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3.3Work/Life Balance
3.2Compensation/Benefits
2.9Job Security/Advancement
3.2Management
3.4Culture

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