TMTC claims to care about their employees work-life balance, while requiring mandatory overtime most of the year. Trying to get time off for anything is almost impossible. The starting pay is horrible and not a wage that most people can survive on, you will make about a .30 cent raise each year which is ridiculous. TMTC will continue to add brands to your work load without enough training and of course without an increase in pay. The management is not helpful and seems to not know the job or the system. The agents in the CST department are supposed to be helpful, while many of them were, there were those ones that as soon as they answered you knew you should hang up because they were rude and/or did not know what they were doing. Maybe if you work in the main call center in Milwaukee the culture is a bit different. However, as a work at home employee I felt like a number that didn't matter to the company at all!