Tiresome workplace with varying flexibility
Interview Specialist/Data Entry Specialist (Former Employee) – Norcross, GA – August 6, 2013
A typical day at work here consisted of mostly desk work alongside a team. However, guideline integrity fluctuated, often varying from channel to channel dependent on individual QA employees and any information regarding how work be completed was never set in stone, due to its constantly-changing nature, resulting in much confusion, re-checking and cross-checking with multiple employees needlessly, resulting in an increased amount of work with less productivity. Due to this, teams often disagreed with each other and their own members, resulting in constant often risk-taking just to see what was acceptable with clients and what was not. All in all, a tiresome experience mentally and a costly one when this affected employees' potential for bonus pay and the possibility of losing company clients. With better guideline construction and distribution between management and subordinates, it would have been much easier. In addition, the teams would often be understaffed, resulting in one team undertaking the leftover workload of another often. All in all, this was a needlessly stressful job, and the turnover rate seemed to reflect that. However, it was a job. It was doable, but all of the issues stacking up can wear employees down exponentially more quickly than would be expected from employment such as this.
Potential bonus pay, vocal HR department, diverse co-workers
Lack of communication between teams/departments, constantly understaffed, clients themselves often ended up confused/irate, possibly due to a lack of proper briefing on products offered by company, constant and rapid guideline changes causing confusion between employees