The North Face
The North Face Employee Reviews
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Back when I worked there
Seasonal Sales Associate (Former Employee) – Tysons Corner, VA – May 23, 2018
Basically, if you get called into for an interview. It's a group interview. Make sure you really set yourself apart from everyone else. If you get hired its usually on the spot. Typically if you work an opening shift you are responsible for cleaning the store making sure it's clean and the merchandise is in order. During a shift (when customers are coming in) you rotate jobs between the floor and as a greeter or as a cashier. You have to know your stuff because customers will ask you what does all this mean. In addition, you will have to answer the phone place, online orders, place things on hold and call other neighboring stores for stock checks. The job gets super busy during the holiday season (when it gets cold and close to Black Friday, Christmas and after Christmas) but over It was good. The only problem I had was management.
Pros
discount
Cons
favoritism, work uniform shoes, management
Each Store Is Different!
Selling supervisor manager and visual coordinator (Former Employee) – Columbus, OH – September 11, 2018
I worked with a great staff so I had fun and found success in my position. The company did have unreal expectations for changes they implemented that simply weren't effective and the stores were blamed for poor performance when we always worked to to what we could to maximize sales. Nothing was every good enough
Pros
Discount
Cons
Declining Brick and Mortar Landscape
All in all an excellent place to work
Selling Supervisor (Current Employee) – Miramar Beach, FL – September 11, 2018
Micromanagement huge issue here. Too many different answers given to same question from one person. Associates felt always under magnifying glass. Additional learning tools are always put off. Overall it IS A GREAT PLACE TO WORK.
Pros
Bonuses, discounts at many stored
Cons
Micromanagement, not willing to give more info to educate further
Motivating work environment with great people
Store Manager (Former Employee) – Kansas City, MO – September 10, 2018
No one days is the same -- must be able to adaptable to a fast paced culture.
Daily information must be filtered properly in order to prioritize task management and delegation to your team.
The most fun and the most stress you can find in one job -- a great placed to start and grow a career
Driving sales in an every-growing, ever-changing retail environment has its challenges and wins. Take the wins and learn from the challenges.
Daily information must be filtered properly in order to prioritize task management and delegation to your team.
The most fun and the most stress you can find in one job -- a great placed to start and grow a career
Driving sales in an every-growing, ever-changing retail environment has its challenges and wins. Take the wins and learn from the challenges.
Pros
Amazing people to work with in an company and industry that promotes a healthy, connected to the outdoors environment.
Cons
Working weekends and holidays, however, you have understand the business needs and be adaptable to them for success.
A fun experience, but not for long term opportunities
Sales Associate (Former Employee) – New York, NY – September 3, 2018
Working for this company provided me with insurmountable knowledge on the products of the company, which has a lot of real world application. Coworkers feel more like family, working together for the most part to meet company goals and achieve bonuses. The hardest part of the job is using time effectively and efficiently, as it is easy to waste time on specific customers, and even more difficult during the busy seasons to get the customers what they want both in a timely fashion and at all due to product limitations or availability. There is also little time to sit, so in the event of a longer workday, it can be quite exhausting. Attendance is strict, so timeliness is a huge factor. Meeting all sorts of interesting individuals was probably the most enjoyable part of the position.
Pros
Monthly bonuses, special sales bonuses for individuals, discounted products
Cons
Little room for advancement, long hours on your feet
great place to work
Product Development Assistant -The North Face (Former Employee) – San Francisco, CA – August 31, 2018
professional work environment, good benefits, decent pay, nice people and management, people always willing to help out and teach, great place to learn valuable skills
Undifferentiated retail workplace that may work best for outdoor enthusiasts seeking part-time work with flexible hours.
Stock Supervisor (Former Employee) – Evanston, IL 60201 – August 28, 2018
High stress, fast paced environment during the Winter busy season, followed by a slower Spring/Summer season where hours were sometimes significantly reduced. Opportunities to develop soft job skills are abundant, but the ability to obtain concrete certifications or enroll in training programs is limited. Systems are somewhat antiquated and do not always reflect what one might expect from a modern omni-channel retailer.
Pros
Flexible schedule, outdoor activity participation encouraged
Cons
Inconsistent hours, limited opportunities for KSA development
Very friendly and Fun
Part-time Sales Associate (Current Employee) – Paramus, NJ – August 18, 2018
Enjoy working at The North Face it has taught me many things such as hkw to handle customers, what is needed as a sales asscocite to make sure the customer leave satisfied, and to make sure that we are there to help everyone and make sure they leave pleased with their expierence
Pros
-Flexable Hours
Great Company
Customer Service Associate (Former Employee) – Atlanta, GA – August 13, 2018
It was a Great company to work for. A lot of pros. I’d definitely go back, if I was ever in the business of retail again! Great staff!! Wonderful company offered a lot of outdoor activities.
Good place to work
Assistant Store manager (Current Employee) – Ontario, CA – August 13, 2018
The north face is a good place to work. A typical days of work is analyzing the business and payroll. Also, making sure that everyone is doing their job nd being able to delegate a days work between everyone.
Customer Service above and beyond
Territory Sales/Customer Service (Former Employee) – San Leandro, CA – August 8, 2018
This company was a fun invirorment to work in , and a strong communication via phone and email was very critical to servising
mid west territory clients.
A vast knowledge of the structure of products North Face retailed
allowed a very successful increase in sales that was the bottom line quotas quarterly .
The most challenging part of the job was to trouble shoot shipping logistics from a Midwest warehouse distribution location when bad weather was a factor
mid west territory clients.
A vast knowledge of the structure of products North Face retailed
allowed a very successful increase in sales that was the bottom line quotas quarterly .
The most challenging part of the job was to trouble shoot shipping logistics from a Midwest warehouse distribution location when bad weather was a factor
Pros
learned about outdoor lifestyle
Cons
shipping logistics estimations
Day at North Face
Sales Associate (Former Employee) – Tannersville, PA – August 3, 2018
Operated cash register
Assisted customers
clock in at beginning of shift
grab walkies and head piece
talk to manager on shift
head to area of work
organize are of work
help customers
Assisted customers
clock in at beginning of shift
grab walkies and head piece
talk to manager on shift
head to area of work
organize are of work
help customers
Great place to work with people who are enthusiastic about the outdoors
Junior Supervisor (Former Employee) – Cardiff – July 20, 2018
I worked with a great team, we all shared a passion for the outdoors and adventure activities which helped sell the products.
The products are great so easy to sell once you know all the features.
I was promoted within the company, as were 3 of my coworkers so theres great advancement opportunities. I got the chance to be mentored by my store manager until I ready to step up as a supervisor and that opened the door in to management work for me.
The products are great so easy to sell once you know all the features.
I was promoted within the company, as were 3 of my coworkers so theres great advancement opportunities. I got the chance to be mentored by my store manager until I ready to step up as a supervisor and that opened the door in to management work for me.
Pros
Great company ethics, promotes within, training, great atmosphere
Cons
unstable hours, short hour contracts, weekend and holiday work
Temporary Fun
Sales Associate (Current Employee) – Santa Clara, CA – July 12, 2018
Though it is fun working at The North Face, it's the employees that make your experience amazing. No what matter how rude nor threatening the customer would be, the employees had your back and would make all the bad situations seem irrelevant. This is a very exciting job to work at but only if you are comfortable being a sales associate only. If you want to move up you might have to find somewhere else to go or relocate to a different store. You have to be ok with cleaning up after customers and keep an open mind to the many constant questions that reoccur. Stay patient and look happy and the customers will do the same as well.
Pros
Great products, friendly coworkers, dress code is lenient, fun.
Cons
Recovering, upset customers, policies.
Great Company, Great Products
Visual Merchandiser (Former Employee) – Beverly Hills, CA – June 23, 2018
The education TNF puts retail members through can be extensive, but with little reward. Most of the time it's over-education, as the consumer wants to only know the basics
Pros
I loved this job, just no room to move upward
Cons
No upward movement
Excellent place
Manager (Former Employee) – Wrentham, MA – June 18, 2018
If you have any experience or skills that would make you valuable in this role, now is the time to mention it. Worry less about ‘uniqueness’ and focus on value. Add impressiveness to your answer and make them remember you by incorporating proof of how what you have is valuable, and describe it in terms of numbers, dollars, or percentages.
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Great place to work
Sales Associate (Current Employee) – Allen, TX – June 11, 2018
The North Face is a great place to work weather you’re looking for a first job, a college student or just looking to get a job. The management is awesome, they work with your schedule and they keep you on track no matter what you have going on. Great team building but it all starts with great leaders which is provided as soon as you’re hired! Overall great place to work
Fun, friendly work environment
Sales Associate (Current Employee) – Hagerstown, MD – June 11, 2018
Working at the North Face has been an enjoyable time, I enjoy the staff and management, along with the brand and the message the company drives. Although I do wish we did have bigger sizes in Outlet stores as customers are always asking for them.
Pros
Discount, Flexible with your schedule, Good management
Cons
Not many hours at certain times