The North Face
The North Face Employee Reviews
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Back when I worked there
Seasonal Sales Associate (Former Employee) – Tysons Corner, VA – May 23, 2018
Basically, if you get called into for an interview. It's a group interview. Make sure you really set yourself apart from everyone else. If you get hired its usually on the spot. Typically if you work an opening shift you are responsible for cleaning the store making sure it's clean and the merchandise is in order. During a shift (when customers are coming in) you rotate jobs between the floor and as a greeter or as a cashier. You have to know your stuff because customers will ask you what does all this mean. In addition, you will have to answer the phone place, online orders, place things on hold and call other neighboring stores for stock checks. The job gets super busy during the holiday season (when it gets cold and close to Black Friday, Christmas and after Christmas) but over It was good. The only problem I had was management.
Pros
discount
Cons
favoritism, work uniform shoes, management
Temporary Fun
Sales Associate (Current Employee) – Santa Clara, CA – July 12, 2018
Though it is fun working at The North Face, it's the employees that make your experience amazing. No what matter how rude nor threatening the customer would be, the employees had your back and would make all the bad situations seem irrelevant. This is a very exciting job to work at but only if you are comfortable being a sales associate only. If you want to move up you might have to find somewhere else to go or relocate to a different store. You have to be ok with cleaning up after customers and keep an open mind to the many constant questions that reoccur. Stay patient and look happy and the customers will do the same as well.
Pros
Great products, friendly coworkers, dress code is lenient, fun.
Cons
Recovering, upset customers, policies.
Great Company, Great Products
Visual Merchandiser (Former Employee) – Beverly Hills, CA – June 23, 2018
The education TNF puts retail members through can be extensive, but with little reward. Most of the time it's over-education, as the consumer wants to only know the basics
Pros
I loved this job, just no room to move upward
Cons
No upward movement
Excellent place
Manager (Former Employee) – Wrentham, MA – June 18, 2018
If you have any experience or skills that would make you valuable in this role, now is the time to mention it. Worry less about ‘uniqueness’ and focus on value. Add impressiveness to your answer and make them remember you by incorporating proof of how what you have is valuable, and describe it in terms of numbers, dollars, or percentages.
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Great place to work
Sales Associate (Current Employee) – Allen, TX – June 11, 2018
The North Face is a great place to work weather you’re looking for a first job, a college student or just looking to get a job. The management is awesome, they work with your schedule and they keep you on track no matter what you have going on. Great team building but it all starts with great leaders which is provided as soon as you’re hired! Overall great place to work
Fun, friendly work environment
Sales Associate (Current Employee) – Hagerstown, MD – June 11, 2018
Working at the North Face has been an enjoyable time, I enjoy the staff and management, along with the brand and the message the company drives. Although I do wish we did have bigger sizes in Outlet stores as customers are always asking for them.
Pros
Discount, Flexible with your schedule, Good management
Cons
Not many hours at certain times
Nice place to work great people and great customers from all over the world, product is great
Retail Store Manager (Current Employee) – Orlando, FL – June 9, 2018
Fun place to work daily work day at Northface consist of running registers, helping customers, driving sales, recieving and shipping of product and managing associates.
Pros
Hour lunches and get to meet great people from around the workd
Cons
No set working hours
A productive goal-based business
Sales Associate (Former Employee) – Oklahoma City, OK – June 6, 2018
I could connect with people and help them find what best suited their needs. I learned how to better my communication skills and customer service abilities
Pros
Positive staff
Typical retail job with little opportunity for advancement
Assistant Manager (Former Employee) – Lonesome Gulch, OR – June 4, 2018
The product is good but the management is poor. Corporate doesn't have a clue on how operations in a store should or do operate. Too much time spent on chasing trends and not enough on improving the shopping experience for customers. Training is slapped together and is just an item to check off for the training office.
Pros
50% discount
Cons
Poor communication and follow-through from upper management
Great company
Sales Associate, Stock (Former Employee) – Sunrise, FL – May 11, 2018
Super corporate but has a lot of benefits. Its a retail job so youre gonna be on your feet all day and deal with certain irrate customers overall the company consistently test on product knowledge and host meetings with prizes for achieving store goals and standards.
Horrible Experience
Product Manager - The JUMP Team (Former Employee) – Alameda, CA – May 9, 2018
TNF was one of the worst work experiences that I've ever had. I was hired in and the person that hired me announced she was leaving shortly after. I was not properly trained and not properly supervised. I had many personal issues arise during my first couple of weeks during employment and did not get the proper support through these issues. For it being such a well known organization, the company was completely unorganized. The systems don't speak to each other. The employees don't talk to each other. The organization itself doesn't properly communicate with other companies under the same umbrella - TNF is owned by VF Corporation, which is a large owner of many brands. The compensation is not where it needs to be - and on top of that, you learn that they don't do yearly increases - they do yearly "bonuses" as advancement in compensation. Overall - this organization is not a place I would recommend working unless you are a person that is already immersed in the organization and understand it as a whole. Other than that - outsiders stay away
Fun place to work, lots of teamwork and collaboration
Part-Time Associate (Former Employee) – Vacaville, CA – May 7, 2018
All retail jobs suck, but this place is definitely one I would recommend. The managers are all super friendly and understanding. The SM always listened and was very flexible.
Pros
Friendly management
Cons
Entitled, rude customers
Most Laid back Job
Selling Supervisor (Current Employee) – North Myrtle Beach, SC – April 28, 2018
The Workplace culture was great. However, DM would never hire within and promote associates. He would always hire from the outside even though associates within would do a better job than new hires. Management overall is weak. But the companies pays well you with incentives, decent pay hourly, 401k and full health benefits.
Pros
laid back
Cons
no advancement opportunities.
It was okay
Temporary Sales Associate (Former Employee) – New York, NY – April 24, 2018
It was super cool when it was busy season but it got super dead after it ended. I couldn’t advance into other positions despite asking a lot of times. Some managers were cool, others were creepy. Pay was good, hours were also good but just boring repetitive lifestyle.
Pros
Pay was good at the time, Discount was amazing
Cons
Boring, No ability to advance
A decent launch pad
Sales Associate (Former Employee) – Woodmere, OH 44122 – April 24, 2018
I didn't dislike TNF immensely, but i felt that the assistant manger and manager had very conflicting views and it caused a lot of clashing for multiple employees.
Sadly, there were a lot of internal issues at the store i worked at.
Sadly, there were a lot of internal issues at the store i worked at.
Productive place to work
Sales Associate (Former Employee) – Castle Rock, CO – April 23, 2018
Always moving and talking to guests. Never standing around. Strict hours and schedules. Managers go over the numbers that are expected to meet every day and youre given updates about how much more you have to go or how much you have exceeded.