The Oncology Institute of Hope and Innovation
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The Oncology Institute of Hope and Innovation Employee Reviews

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2.0
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Constant back to back work, the moment you sit down for a breather you have another higher up coming to you with their work to be finished. Get looked bad at for everything you don't do but what you do manage to finish it gets overlooked. Incredibly disorganized, only reason i enjoyed it here was because of the experience but do yourself a favor, grab that and run.
Pros
free lunches before covid
Cons
no good benefits
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1.0
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Constantly a mess when conducting as a whole,overworked, underpayed, given more and more work , constant changes with no stability, extremely rude MDs and staff.
Pros
none
Cons
No manager, no understanding, no one to care for employees, unfairly treats employees and threatening to be fired for nearly anything
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1.0
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I worked here as an authorization coordinator and I enjoyed the job at first. The training was not that great and my manager at the time could not help me when I needed help. The turn over is high and the benefits are poor. The head administrator does not care about the employees, if she did she would make sure the training was better. Some of the MDs don’t fill out the chart note so I could not fill out the request.
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4.0
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TOI is a company that is growing and evolving. With growth comes change and that's not always well received. These changes are to improve employee experience, efficiencies in the work we do, and continuing to focus on patient care as the #1 priority. The management team listens and responds, and the culture of accountability matched with recognition is demonstrated in big and small ways.
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2.0
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Place is very toxic. The boss doesn’t really care for her employee’s, nor does management. It’s a gossip town in that office and management acknowledges it, but allows it to continue. Maybe because they love to sit and gossip too. Nobody really sticks around for too long and you can clearly see why. Employees are treat unfairly overall.
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1.0
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Good place to start your career, not so place to stay. While we were trained very well and department is easy to work with, the practice seems to focus more on numbers and money rather than patient care and employee happiness. You are paid below average wage for your position and are usually overloaded with work that may seem impossible to finish within your daily work hours due to understaffing. The most enjoyable part of working here is making the patients happy.
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Not patient-centered. Typical day: not so smart support staff who don't speak English well and carry on conversations amongst themselves in Spanish, despite patients and physicians who speak English. Poor management. Workplace culture toxic. The hardest part of the job is to get motivated to work with substandard, uneducated staff. The most enjoyable part of the job is end of business on Friday. The patients are fine.
Pros
none
Cons
business people, not medicine people
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1.0
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Medical Assistant are constantly moved each week most times to far places. For example, if you live in Valley, they can schedule you in Thousand Oaks or Valencia. They never appreciated you bring staff to work for the company, and the ghetto as Manger they hired recently for the Valley likes to do group chats thru email only to her favoritism staff, and like to alert her favorite staff on Sunday afternoon to bring lab coats if she knows upper management is coming thru and likes to excluded people she doesn’t like. I would not recommend this place to anyone unless you like being mistreated. The company does not offer any opportunities for advancement. Not a very compassionate company to work for. Great as a first job just to get experience No one will make you feel appreciated. No good training is ever given.
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4.0
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The most enjoyable part of my job was seeing the patients almost weekly and I had a great professional work relationship with the doctors I worked with.
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2.0
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- Training for nurses is a joke... came here as a new grad seeking to learn more about oncology and the first day I came, nobody even knew I was supposed to be there lol. They basically have you follow them around for a week (watching nurses start IV’s, ports/PICC lines) and then expect you to be decent at IV’s the next week lol. And if you’re not good at starting IV’s, the seasoned nurses talk so much shxt about you. Not much support from the management.
- If you’re searching for a job where you’ll be stationed in an office near your house everyday, this is NOT the place for you. Nurses are constantly moved each week (most times to FAAAAR places). For example, if you live in LB, they can schedule you in Hemit or Riverside!!!! Also, they don’t pay you for mileage if you’re scheduled to work there. They only pay you mileage if you’re already in an office and they make you travel to another office.... and they pay you pennies... it’s insulting.

- Like I said earlier, training sucks. They do in-services every other month but it’s pretty much a snooze fest. They barely go over anything important such as chemotherapy medications, how to start IV’s, how to deal with a chemotherapy reaction, etc. they’re just always concerned with how the company can look better or make more money.

- Some nurses are TERRIBLE and unsafe. There’s a nurse (who shall not be named) who is very unprofessional. She yells at staff in front of patients and runs chemotherapy too fast. She does not know how to react when there is a reaction... which is terrifying. She has had instances where she does not
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1.0
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They need to care more about their employees. They are paying people who are getting hired barely more than someone who’s been there for a year. The managers suck
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4.0
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Job is entry level to get some experience. Pay is low, management is all over the place. Be prepared to be stressed with the unrealistic expectations of work tasks.
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2.0
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You will learn a lot while working at The Oncology Institute. Good opportunity to advance your career and get into the field. Not many opportunities to advance.
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1.0
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It’s a bad place to work for. During your interview they’ll make it sound like what you want to hear and keep away the truth, then your in and your stuck now, under paid and busting your butt off,not able to take a lunch sometimes and management is so unfair and they don’t care. It’s not a good place to work at. Trust me.
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4.0
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Now with the addition of the CFO & CEO, there have been many changes within the corporation, now improving the management which was sort of an issue , its been great !

Now protocols and processes have made the workloads much more manageable.
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3.0
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There are good days and bad days. On the bad days it can be overwhelming. Never have I worked in a company where the staff would just refuse to work. It was shocking
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4.0
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Billing office with a lot of learning opportunities. Nice work place. People are friendly and always wil willing to help. Fast paced. Always a lot of work to get done so your always busy.
Pros
Free lunches
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typical day at work, is challenging and high work level. Hardest part of the job is coming to work knowing I'm under paid and over worked.
the most enjoyable is helping the patients and making them smile.
Pros
making patients smile
Cons
pay
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1.0
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Racist office manager. Many of the female medical assistants have quit in tears. Nurses have outright walked out due to verbal abuse. No nursing manager in state for support. You have to email or text the nursing manager in California for patient related concerns; more than half the time never receiving a response.
Pros
Free lunch from drug reps
Cons
Lunchbreak isnt relaxed, constant prodding by drug reps
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1.0
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No compassion towards workers especially their patients. So much work for so little pay. Seen patients get mistreated all the time, the are not attended right away they will be sitting over 30 mins in waiting area just to get checked out and get their orders. While the front office people are busy chit chatting or on their phones. They leave calls on hold forever as well just to continue talking or browsing the internet for personal things or on their phones. Its ridiculous! Patients should be your main priority working here. Management needs to get it together first instead of opening more offices they should focus on the ones they already have to provide better patient care. And if pay was abit better they wouldn't loose so much people and having to retrain new ones.
Pros
Free Lunch
Cons
Management
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1.0
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Not worth it. Treated us with no respect. No supervision. They never paid any attention to the patient. And they always talked down to them as well. I would not recommend this place to anyone unless you like being mistreated and mistreating patients as well.
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Overall rating
2.7
Based on 60 reviews
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Ratings by category
2.8
Work/Life Balance
2.4
Compensation/Benefits
2.5
Job Security/Advancement
2.3
Management
2.7
Culture