Questions and Answers about The Pep Boys - Manny, Moe & Jack

Here's what people have asked and answered about working for and interviewing at The Pep Boys - Manny, Moe & Jack.

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46 questions

All over the place. You'll never have weekends off, the schedule is different every other day, working almost every holiday

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Health, vision, dental

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Management not holding shop employees accountable for their actions and instead letting things slide. Service writers that don't inform the customer when the techs working on the car recommend things and lie saying they talked to them. Service writers that don't care how many cars are in the shop already and take in an unreasonable amount of work that you can't handle. Very poor equipment that either breaks a lot or causes damages

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Super busy in only some stores.

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I would restore accountability to the workplace, no more favoritism. This would start with the management to ensure they are actually disciplining rather than doing the bare minimum to collect salary. I would stop the unrealistic goals of comparing what was sold a year ago that day to the present day. You can't force people to come up with money for repairs. I would put in place experience requirements for the Service Writer position so that the technician recommendations are actually relayed to the customer regardless of whether the writer thinks they will pay for it, ensure they are taking in what we can actually do and not overworking techs , making them cut corners. I would put money into repairing or replacing the severely outdated equipment. More modern computers at the desk gets a customer in and out more efficiently and quicker in an industry where time is everything. Machines that actually work in the shop gets the job done twice as fast and done right the first time, allowing us to take in more cars. I would restore flat rate pay to the auto techs when doing oil changes and tires. They've spent hundreds of thousands in tools, training, and certifications and if their time is not valued by the company they will leave. I would lower the crazy overpricing to better match competitors. Be honest to customers.

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All associates get paid Bi-weekly

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Enforce strict training for management, managers must be regulated better than they are and hold employees accountable for their actions. Better pay and stop slashing flat rate for oil and tires.

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No room to advance
too much favoritism
no pay raises and hourly was minimal;

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They do nothing different then any other company

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How to approach a customers questions

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