What would you suggest The Pep Boys - Manny, Moe & Jack management do to prevent others from leaving?
Rotate store managers. Everybody gets graded.
Good managers = Good work enviroment, profit.
Poor managers= poor environment, unhappy customers, Good turnover!
I think BJC actually pays better than most medical practices in the st. Louis area. Washington University could hold # 1 spot, then BJC ranking at h
If you were in charge, what would you do to make The Pep Boys - Manny, Moe & Jack a better place to work?
I would increase customer satisfaction by gaining better technicians. As an ex employee I dealt with excessive come backs due to employee error, negligence , apathy and or substance abuse.
If they continue to try and do things like mavis, policies and all it will keep going down hill. Letting go of service managers and service employees that care and work hard to show a positive attitude and. customer experience. Is wrong.but upper management only cares for there own pockets and how to make company a Mavis 2 company for there bonus. Sometimes it's not store personal but upper management. Especially in eastern states like n.y. n.j. etc
What is the most stressful part about working at The Pep Boys - Manny, Moe & Jack?
Management not holding shop employees accountable for their actions and instead letting things slide. Service writers that don't inform the customer when the techs working on the car recommend things and lie saying they talked to them. Service writers that don't care how many cars are in the shop already and take in an unreasonable amount of work that you can't handle. Very poor equipment that either breaks a lot or causes damages
What tips or advice would you give to someone interviewing at The Pep Boys - Manny, Moe & Jack?
Ask questions about the Executive staff, Managers and Supervisors. The company is a good place to work but not the people on higher level. Just beware of what is true and not true. Do your homework.