Questions and Answers about The Pep Boys - Manny, Moe & Jack

Here's what people have asked and answered about working for and interviewing at The Pep Boys - Manny, Moe & Jack.

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I have no idea where you canI think BJC actually pays better than most medical practices in the st. Louis area. Washington University could hold # 1 spot, then BJC ranking at h
find the best of45

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Get rid of the web site. Web site takes any and all appointment requests regardless of actual availability or staffing because web site has no idea what has already been scheduled in the store or by phone. Web site also allows online purchases even if the part is not in stock at the store they intend to pick up from. Consequence: Customer buys tires or battery or whatever online and then makes an installation appointment at their local store for, say, an hour later. They show up to find the service department swamped with customers who already had appointments and then they are told their parts are not in stock. Then, the service writer gets a write up by the angry customer on the store web site. Recipe for failure.

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I think BJC actually pays better than most medical practices in the st. Louis area. Washington University could hold # 1 spot, then BJC ranking at h

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Health, vision, dental

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I would increase customer satisfaction by gaining better technicians. As an ex employee I dealt with excessive come backs due to employee error, negligence , apathy and or substance abuse.

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I came over withe the purchase on the company with my boss from the previous job

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Management not holding shop employees accountable for their actions and instead letting things slide. Service writers that don't inform the customer when the techs working on the car recommend things and lie saying they talked to them. Service writers that don't care how many cars are in the shop already and take in an unreasonable amount of work that you can't handle. Very poor equipment that either breaks a lot or causes damages

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Ask questions about the Executive staff, Managers and Supervisors. The company is a good place to work but not the people on higher level. Just beware of what is true and not true. Do your homework.

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They have since sold the company to Pep Boys.

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Super busy in only some stores.

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