They are client centered. But upper management needs a lot of work
Behavior Health Technician Supervisor (Former Employee) – Ridgefield, WA – March 9, 2018
The management team is not strong. Rules are constantly changing, staff is over worked and overwhelmed. BHT's are not treated as equally as the resot of the staff. The communication needs work. 13 people quit from Oct-Dec. That number comes from counselors, supervisors, cooks, BHT's, recreational therapist. That has to tell you something if so many people from different departments quit in such a short amount of time. But they really do genuinelly care about the clients and what's best for them. They just need to put that same effort in their staff's safety and happiness.
Nurse (Current Employee) – Umatilla, FL – February 16, 2018
I have been with The Recovery Village since it has opened. I have seen all the changes and been through all the bumps in the road with this facility. From being privately owned to being bought out by a corporation. There is always going to be issues with staffing in this industry as people get burnt out easily. I love what I do here and even I have my days were I can't stand being an employee here, but they are not often. The company is very demading at times but they do listen when we have complaints and we all try to come up with a reasonable solution. The work can be exhuasting but it has the best payoff of any job I have ever had. To see clients come back and still mantaining their sobriety and knowing I had something to do with saving that patients life is beyond describable. The hardest part of this job is not the expectations of management it is by far receiving the dreaded call that someone lost their battle with this evil disease.
Therapist and Yoga Teacher (Current Employee) – Umatilla, FL – November 6, 2017
Being ready for anything from the clients is balanced out by knowing exactly what to expect from the leadership. I learned how to navigate balancing work and life, EMR systems, proper documentation, DCF and JCHAO standards, CE Credits via My Learning Pointe and much much more. The hardest part of the job is navigating interventions with severely resistant clients. The most rewarding part of the job is celebrating their long term recovery at the yearly Alumni Event and working with them throughout the entire process.
Director of Nursing (Former Employee) – Umatilla, FL – October 1, 2017
Wonderful place to work. Met with staff directors daily to review admissions and discharge treatment plans. Met with all new patients admitted in the time I was home to make sure their needs were being met. Reviewed any incidents that had occurred and maintained log of Incident Reports. Monitored medication orders. Met with any patients that had concerns reported in grievances. Began as Director of Nursing and assumed other roles as departments were consolidated. Also met with each provider daily to discuss patient needs and current treatment. Hardest part of the job was the amount of reports that were required as new roles were assumed and positions eliminated after Wall Street investment firm became part of the ownership.
Poor management, poor treatment of clients, and employees. No one is valued at TRV! No time to see the clients unless you work on lunch as well as; before and after hours. Staff are back stabbing each other as well as; arguing with one another!
health care, staff, management, time off, time to get the work completed are all cons!
Clinician (Former Employee) – Umatilla, FL – September 18, 2016
This company pays bette than other mental health companies here in orlando but the management only cares about making money. The turnover rate is awful and the management would rather spend money on hiring and training new counselors than on helping the current counselors find a better work life balance. I worked 10-12 hours daily for months until i wasn't able to continue going at that rate. I was initially told that my client rate would be approximately 9-10 clients. I had 11-13 consistently with HR and clinical director continually assuring me that they are hiring more counselors. I wasn't alone in this situation. Other counselors were exhausted and most counselors quit after a few months. Now counselors don't even have their own offices. Counselors are breaking down all the time and trying to meet the quota that they set so they can get payout from the insurance companies. Its no longer ethical to work there.
Executive Chef / Food Service Director (Former Employee) – Umatilla, FL – April 11, 2016
lots to be said , low pay high requirement's the place and facility in general is not bad but the upper management doesn't know what they want, you are constantly changing what you do on a daily bases. if you are a chef you will not be able to fully utilize your talent they have a unrealistic budget trying to feed 300 people a day at a 1.25 a meal. which included all dry goods and supplies in that price. plus they want you to give clients what they want. as far as staff they expect you to work 80hr a week with only 2 cooks in the morning and 2 at night. if you choose to work hear make sure you get paid hourly you will make more money that way.
Behavioral Health Technician (Current Employee) – Palmer Lake, CO – August 12, 2015
It is a newer facility that is for those who happen to have issues with substance abuse. Everyone that is involved with the residents does their best to provide the best care that they can while making sure that everyone is safe.
No such thing as typical rules change depending on which way the wind blows. I learned that most important thing is money not client care. Management clueless never have time to assist clients or staff. Co-workers all feel the same. Small town lack of work keeps us quiet out of fear because past employees have been fired for speaking what's on their mind. Hardest part of my job is being in a field of caring for people that come for help and then told not to care not to hold a hand allow them to cry on your shoulder hug give a hug. Just make sure you charge them take/collect the money. The best of my job are the clients succeed or relapse they love me they know I am straight forward. I'm there for them...