There is no typical work day; anything can happen working at the University of Chicago Department of Safety & Security. I have been an employee there for almost 10 years; provided support for several divisions in the same department. I grew in my skills and experiences as the department grew. Although, it has been 'fluid' in the department, I have been able to sustain myself in the various positions that I have held during the new management transition, as well as, the reorganizations and lay-offs. The most challenging part of the job is during those periods change, it can often cause negative vibes and uncertainty in a work environment. I have held several positions in the same department while supporting various divisions; therefore I can also be viewed as the 'utility' person of the department. I have gained the institutional knowledge and respect from upper management, as well as, my cohorts. The most enjoyable part of the job is being able to provide a high level of customer service regardless of how challenging the incident &/or situation may be; knowing that the customer walked away at least satisfied. Last, but not least, anything can happen at any given day, at any time. It is definitely not a boring job.