Assistant Manager (Former Employee) – South Bend, IN – September 16, 2018
This was a typical retail environment. Unfortunately I had a manager that was not interested in teaching me how to do her job. She was more concerned with running things the way she wanted to. This left me with a sour taste in my mouth but not all managers are created equally
The Vitamin Shoppe is a fine establishment to work for. In the year that I worked there I learned a great deal knowledge. At the same time the company's goals are a little blown out of proportion. I tried extremely hard to met those goals but due to customer traffic fell short sometimes. The outcome of this wasn't handled properly and I would feel as if I was viewed as in a incompetent worker, how ever that was never the case. Not only did I feel this, but several co workers as well. Regardless we all still tried or best and continued to engage every customer. Management wasn't the best either, we all felt very over whelmed at time and couldn't find a solution with management. But we made due with what we had and had a fun time together as small group and I consider my ex co workers as my friends. The two hardest parts about that job was trying to please management and still keep a friendly basis with customers and not constantly over sell them. We pride ourselves on repeat customer interactions. The most enjoyable part, hands down was the customers. Through them I learned a great deal of knowledge and got to know a lot of good people. People who all shared a passion of fitness and health.
While a key holder (Current Employee) – Troy, MI – September 6, 2018
Was a really nice place to work. It's become very gimmicky in the past two years. Jumping on any fad that pops up, however briefly. Major policy changes are occurring every week.
"Let's do this, wait.... no. Bad idea. We'll do this instead... also bad idea. Never mind. How about this? Also bad. Let's keep it, but neuter the entire program so that it isn't even that good, but try and make it sound good."
Assistant Store Manager (Former Employee) – Littleton, CO – September 6, 2018
It was fine in the beginning. The manager and staff seemed kind and knowledgeable, but it changed after about 4 months. The manager stopped trying to do any work and complained constantly, even in front of customers. Others working there did as little as possible and left everything to fall on whoever else was working. The company continued ya downfall and began threatening jobs for not getting enough customers to sign up for the Auto delivery. If the customers would not do it, the employees had to. As a neighborhood store, you can see where this was a problem. The chances to move up are few and far between, the company always choosing outside hires over those within who already had the skills and knowledge.
Half hour lunch, discounts, free samples
Poor management, no opportunity to move up, pressure from above
Director (Former Employee) – Secaucus, NJ – August 28, 2018
Great people work for the Vitamin Shoppe overall. Enjoyed collaborating towards project completion. Company had a very supportive culture for it's people but that has changed over the past six months due to leadership changes.
Great people work there. Overall work is valued. Fast paced but opportunities to make a difference.
Changing culture away from people first. Long term outlook unsure. Health plan lacking.
A day at Vitamin Shoppe is almost never the same. Ones ability to help a ton of people in different ways hit their health and fitness goals are amazing. The management is tight knit and very cool. Their opportunities to advance bunch up from the ASM spot. ASM's are stuck in that role for some time because most Store Managers keep their job for years without leaving.
I love the culture and the expectation of excellence, They provide a ton of training and on the job learning that you get paid for, The employee discount of 20% on every brand and 40% on private label brands is a HUGE bonus, Their benefits are amazing an the environment you work in is awesome
They don't pay well at all, They expect you to do too much for too little and lose a ton of top notch talent like that
Key Holder - Shift Supervisor (Current Employee) – Arlington Heights, IL – August 21, 2018
You must understand most of the supplements in the store and know how to interact with your customers. Most of the training you receive is from the VS University, one tip I can give anyone working in that environment is to ask the customer what are they using the product for even if you have an idea, and how long they have been using it for, and who suggested to them to use that product. If you see a customer in the store don't do your tasking just help them and while they are looking and your preparing to ring them out start blocking and facing the store. The first thing they see is your store front so it must be exceptional to look at the moment they walk in. The enviroment is very stressful your job mainly consists of helping the customer understand policy changes and fixing any and all issues the customer has.
Assistant Store Manager (Former Employee) – San Antonio, TX – August 18, 2018
Vitamin Shoppe is a good place to work, interact with customers, helping them change their lifestyles for the better. However, it has a high turnover rate and new people come on board within management.
Sales Associate (Former Employee) – Seattle, WA – August 16, 2018
I enjoyed working in this environment. I enjoyed the regular customers as well as new ones. I got to know the customers and often I would know what they were searching for. I would like another position comparable to this one.