It was nice at first. There weren't crazy sales goals, no pushy sales tactics were encouraged... Then it started going downhill a few years ago as the company was trying to remain competitive. It's been easy to see that corporate and upper management have been grasping at straws in their efforts to keep the company afloat, and thereby making employees miserable.
Corporate would roll out new customer perks, only to change their mind after very unsurpisingly realizing it wasn't sustainable. All the meanwhile it's the store level employees who have to explain to disgruntled guests that these perks are no longer available.
The DM and RM have no clue how to lead or give constructive criticism. The company favors outside hires versus promoting from within. There will even be district emails welcoming so-and-so as a new store manager who comes from you-name-it company. Outside hires here and there, I get it -- but all the time?? What incentive does this give current employees?
At a store level, it's nice. I get along with my coworkers and have a supportive store manager.... But as a MOD this job is far too stressul for the non-competitive pay, AND the removal of annual pay increases. Sure, there's a lot of "typical" retail complaints -- too much to do and not enough time, stressful sales goals, cut payroll hours -- but when combined with indecisive, inconsistent, and incompetent upper management it's just not a fun place to work. You just feel beaten down, unappreciated, and can't feel good about a day's work.
Coworkers. Employee discount. Supplement knowledge.
Upper management. No annual raise. Inconsistency.