Assistant Manager (Former Employee) – Pompano Beach, FL – April 7, 2019
They don't promote from within! They bring in people who have absolutely no business being in the position hired for! New store manager is clueless as to how to speak, treat, or manage people! Created a very hostile work environment that was brought to the attention of upper management, and they did NOTHING! This seems to be a problem with the DM who does the hiring! If you want to work in a place with tons of drama, no way of getting promoted, no way of defending yourself from false accusations, then this is the company for you!
Unfortunately, unless you pass the Compatibility Test with a certain score, you will not even get an interview. Fortunately for some people, if you pass the compatibility test, and your resume LOOKS good, then you get the job. What this means for everyone else is that because they tend to not actually check references, a lot of managers are hired in from off the street and shown a great salary number and accept the job, without being able to prove that their management skills are actually credible. A lot of managers are given their jobs and then are lazy, and don't have the decency to admit that they can't do their jobs or they aren't willing to put in the hours. That means the people who are in lower levels end up doing MORE work than they get paid for. Just my experience.
Recently, they have given a lot of ultimatums to GOOD employees who DONT push customers, because the company wants them to PUSH private brand and their ADP program.
If you are going to threaten your employees that they will lose their jobs if they don't push this Auto Delivery Home Delivery program, then they can't be angry when customer transactions in store are low (because people are now having their products sent to their house with the Auto Delviery program), and the brick and mortar locations aren't making goals because of it.
Seems like if you don't sign people up to just have stuff sent home so "they don't have to worry about coming into store to pick up their stuff" you get fired. If you sign people up to have stuff sent to their homes, but you don't get the transactions in store to meetmore... sales goals, you get fired. Doesn't make for a great work environment.less
Store Manager (Former Employee) – Portage, MI – April 1, 2019
10 Hour work days Team building, Payroll, LP, Staffing, Merchandising, Supplements, Nutrition Company is re-branding a lot of turn over. Fast pasted and customer focused Keeping Staff, because the starting pay was not competitive. My Team
Fun day workin with customer on their wellness journey.
Store Manager (Current Employee) – Pompano Beach, FL – March 25, 2019
A typical day at Vitamin Shoppe is to walk the store, address any closing procedures that need to be addressed. Count tills and safe. Make sure store is 100% for customers. Work top stock till 11am, then work with customers on their wellness journey, building baskets, helping customers with product knowledge while having fun. Clean as you go, having active sampling.
General Manager (Current Employee) – Los Angeles, CA – March 25, 2019
If you get a great manager you will probably love your job. Sometimes upper management wont supply enough staffing to execute the tasks given in a timely manner while helping all the customers that come in. The raises suck, cant even keep up with the minimum wage inflation here in CA. Have people been working here for 3 years that are at minimum wage this year. Communication issues from upper/corporate management to the store level. New CEO so we will see if she can bring the company back up. But over all not a bad job, if you have a great team it makes it so much better. Good benefits, and if you like helping people and learning about nutrition/supplements i think you will like this job
Manager (Former Employee) – New York, NY – March 23, 2019
If you are a regular associate it’s a pretty easy job, once you move up it becomes more stressful. There are times you have to deal with being in the store by yourself for 3-4 hours alone. Other then that there is a lot of downtime that could be good and bad, good for relaxing bad because they pressure you to make a ridiculous goal that doesn’t match your location. The customers are legit where you get your highlights knowing you helped someone and look forward to seeing your regular customers. I would say this is a great high school job.
Some customers are really the only highlight of your day.
Unstaffed and don’t get paid enough for the amount of stress out on the employees
Great place to engage with customer about their health and wellness needs.
Assistant Store Manager (Current Employee) – Anderson, IN – March 14, 2019
As Corp of today goes, they to need to do some re-branding to meet the needs of our growing older population. Made a lot of changes since I came on board. Some good, some not so good. I really enjoyed getting to know the customers. The 3 mangers I've had were great, in different way. Learned a lot.
Key Holder/Sales Lead (Current Employee) – Springfield, IL – March 12, 2019
Need different job type. Leaving retail. You get thorough training and can always move up. They will halp to transfer you if you ever move and are very supportive. One of the better retail jobs out there.
Great mission that would work if it was actually followed by Corporate and senior exectutives
Health Enthusiast (Former Employee) – Virginia Beach, VA – March 9, 2019
Co-workers and immediate managers are great. When higher levels and corporate get involved they remove autonomy and stifle health enthusiasts. Their hiring practices are arduous for the entry level employee. Senior management sweeps in and only makes criticisms then leaves. I never met a mid-level manager who I thought was worth their pay,
store managers tend to be committed
always rolling out new programs for company bottom line, never to reward the "boots on the ground" who drive sales. Pay is ridiculous
Store Manager (Former Employee) – Erie, PA – March 8, 2019
Many customers wanted advice on which products they believed were going to provide the most benefits for their situation. This made training crucial. Training was an important part of being able to offer the best customer service. Every day I had to make sure employees were learning about products to help customers. Most of the customers were pleasant because they were proactively trying to improve their health.
Learning and helping customers.
The customers assumed we were experts on everything in the store.