Place is ran by people who don’t know what they’re doing.
Team Member (Former Employee) – Las Vegas, NV – November 22, 2018
I know every workplace has it’s drama but with this job, it was literally some new type of drama every day. The wrong people were put in charge. The favoritism, lack of communication, low morale, and lack of leadership made working here pretty unbearable. The training is absolutely atrocious. There’s no structure at all. Once you were trained on something, it would change in 1-2 weeks and even then, not everyone will be told the same thing and sometimes there were people who were never trained. The GM was never around to answer any questions and when they were, they would point you in the direction of a lead (who also never had the right answers) or just never get back to you when they say they will. If you have a problem (like sexual harassment or a workplace injury) and want to report it to HR, they’ll just fire you instead of trying to take care the problem. If you’re someone with a strong work ethic, you’ll end up doing most of the work and eventually just getting burnt out and fed up with the place like others before me have. Also be prepared for A LOT of downtime. I would say about 20% of the work week is actually busy. The rest of the week I felt like I was wasting my time. If you’re looking for okay money, with no chance of growth, then this is the place for you.
Guest Service Agent (Current Employee) – Orlando, FL – August 7, 2018
I work at the Disney Springs Location in Orlando Fl. I love the work I do enjoy speaking with the type of guest that come in to us. The GM is only available at very rare times. You have to go through another lead if you need something done or straight to HR
guide (Current Employee) – Glendale, CA – July 31, 2018
Depends on the day, it can be chaotic and overwhelming with many guests in a small area and it can also be such a slow day that there is absolutely nothing left to do after cleaning and testing everything.