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TherapyNotes Careers and Employment

About the company

  • CEO
    Bradley S. Pliner
    approve of Bradley S. Pliner's performance
  • Founded
  • Company size
    51 to 200
  • Revenue
    Hidden by employer
  • Industry
    Information Technology
  • Headquarters
    Horsham, PA
  • Link
    TherapyNotes website
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You’re seeing all 14 jobs at TherapyNotes because we can’t find any available jobs at TherapyNotes close to Ashburn, VA at the moment.

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Software Development

9 jobs

Rating overview

Rating is calculated based on 19 reviews and is evolving.



Customer Success Representative in Horsham, PA
on January 23, 2022
I enjoy working with this company. It is not for everyone though- intense training, some angry callers, pressure to send follow- up emails quickly and take next call. Thankfully, I feel I caught onto the software relatively quickly. Thorough training was a huge factor in this, and I was paired with a knowledgeable and kind mentor.The position does feel rewarding as we are helping individuals solve problems. I enjoy trying to find a solution for them. The people we speak to are definitely more nice than they are rude. I can tell they really love having access to live phone support.Managers can be condescending at times..not sure if they realize it. That is really the main thing I would like to see change. More positivity and openness to questions, not making something seem like a “dumb question.” This doesn’t happen often, but often enough it’s a bother and affects my energy some days. Overall they are nice people and I would still 100% recommend this company.Upper management is great. The CEO will eat lunch with the employees and actually have conversations with us! They treat us like real people, not just their employees. Within the first week. I heard him (CEO) constantly testing out which names he remembered as he wanted to know each of us by name.Sometimes it takes a lot longer than it should to get a resolve on issues from managers or even have them look into it. I don’t think it’s entirely their fault, as the team is growing. Considering another manager position could really help with that. Recommend 100%, come join us!!
Customer Support in Horsham, PA
on January 20, 2022
Great place to work, it feels a lot like when people say "if you enjoy your work it's like you're not wotking" the culture is welcoming and kind. A lot of support and career guidance Welcoming managers and leads, felt like no question was ignored are deemed stupid, they really just want to create a good product and also keep their employees happy, which is hard to find
Customer Success Representative in Horsham, PA
on January 20, 2022
Over my brief time at TherapyNotes I have learned that learning the product takes work and time but I am noticing improvement and knowledge growth at a rapid rate. Everyone has been very inviting, including building you up when things get stressful. The culture is fully inclusive and has allowed me to be the best version of myself. TherapyNotes also stimulates a team environment where other staff members are almost always available to help you solve any issues you may need help with. Our CEO makes time to really get to know the staff which has made me excited to work here because it shows he cares. Also being able to help providers and see the impact TN has had on them and their business has been gratifying.
Customer Success Representative in Horsham, PA
on January 18, 2022
The Customer Success department is run by 4 managers. Unfortunately it's all up to luck which team you get placed on. My manager didn't convey any concerns about performance with me. I was one of the first in my group to take calls and finish my training. All the managers are friends, so it feels impossible to address any concerns or issues you may be having with any one of them. In fact my one and only concern about another manager's suggestion was immediately shot down and made to seem like I was wrong for questioning it. So you'll be fine if you never question anything. Again CEO is great, upper management is great. The management overseeing the success team needs some revision.
Enterprise Sales Representative in Horsham, PA
on November 10, 2021
TherapyNotes offers great opportunities to move up the ladder. I started in Customer Success and then was offered a position in the Sales department after being recognized for my strong work ethic and being personable with customers. I've since been added to the Enterprise team and have been assigned bigger leads. Keeping track of the revenue I bring to the company is very exciting.Management does a great job at supporting/listening to employees. If we are ever unsatisfied with something work related, employees can easily convey these concerns to our supervisors. They try their best to make everyone happy.We are not micro-managed and our work schedule is flexible. We currently have a hybrid system where we can work from home a few days a week. I really hope this policy stays in place.We constantly have to use our personal phones for 2FA and type codes manually. Wish there was a push notification option stead of security codes by text.

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Interview Questions

The usual interview questions. Why do you want to work for us, What skills can you provide, etc. Final interview is with the CEO, and can seem intimidating at first, but it’s really just to feel out your personality.

Shared on August 27, 2021

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