Well Where Do I BEGIN? A LOT is to be desired!
ATM Technician (Current Employee) – Madison, WI – December 23, 2018
Initially, when I first started, things were pretty decent until a change in routes. The problem that REALLY occurred is when I started requesting combos stop after stop for multiple ATMs I service on a day-to-day basis. I normally call to request them, but half the time, I've been placed on hold, especially when I have called the Chicago Branch. Speaking of the Chicago branch, there is one woman who would answer the phone when it comes to dispatching combos and she would act rude and extremely unprofessional, especially on NUMEROUS occasions whenever she puts me on hold. NEVER before have I experienced this amount of miscommunication and terrible organization from any establishment.
The work-life balance is another issue with this organization. Considering the company has been shorthanded as of recently, it is creating extra work for other employees. Some, like myself, have worked combined routes.
Problem #3 - Techs work their routes alone...VERY RISKY
Problem #4 - I have had bad experiences with my pay recently. I didn't get paid one week and there's been other occasions when my paycheck was inaccurate. Let's face it: I am a prime example of being overworked and undervalued as an employee.
Work at this establishment at YOUR own risk.
No breaks in between, risky occupation