ThirdLove Careers & Employment - Working at ThirdLove
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- CEOHeidi Zak
- Company size201 to 500
- IndustryConsumer Goods and Services
You’re seeing all 42 jobs at ThirdLove because we can’t find any available jobs at ThirdLove close to Ashburn, VA at the moment.
Rating is calculated based on 117 reviews and is evolving.
The overall job was customer service in a multitude of communication styles like text, chat, email, and phone. There were many opportunities to learn new skills and there was good career development. The management wanted to see you get better and helped with communication skills and constructive one on ones to talk about areas of opportunity. Overall a great organization with the drive to see the best in you. The only bad was the pay but for customer service that's pretty typical, the benefits made up a little bit, but cost of living was way above the pay grade. Considered non-essential business the company laid off more than half the organization due to Covid-19. All work from March 2020 was done remotely.
Fit Specialist in Chico, CA
on January 1, 2021
It's a typical call center. Don't plan on moving up or being appreciated. You're a number. Do your required amount of calls and keep your head down. They do provide benefits and starting pay is above minimum wage so that's a plus.
Fit Stylist in Chico, CA
on June 17, 2021
If you are looking for an entry level position to hone your customer service skills, this place will drain all interest in wanting to do a CSR job in less than 3 months. Not that they are even actively hiring anymore for Customer Experience, they would rather contract out the work to a vendor that cycles through help so fast it will make your head spin. This place is full of false promises, including the things they will say to you during onboarding. The pay is laughable and the only opportunity for more is through a "pay for performance" program with unreachable metrics they refuse to revisit. While they continue to launch pilots and spend money on applications they won't use pass the trial period, they could actually be fulfilling their promise of more internal development and may start you down a path for a new position only to pull the rug from underneath you or gaslight you into thinking it was all a fever dream. Everyone at this company is replaceable, and they will continue to remind you of that at every turn, especially if you have any constructive feedback regarding it's policies. There is a fundamental lack of communication between the departments of this company, and leadership wants it to stay this way so that it can maintain control of the brand's image. Stop offering perks that cost you pennies on the dollar and spend time actually building your employees up for success here or with another company. Stop wasting their time saying new opportunities are coming when you have no real intention of helping them grow. Start paying your employees a fair livable wage, treating them with the same courtesy and respect that they show you daily. Just because you "Put Customer's First" doesn't mean your employees should end up dead last.
Support Staff in Chico, CA
on March 5, 2021
OverallDon't bother. The pay is extremely low compared to most jobs in the area along with terrible micromanagement and sudden firings. Very unappreciative of employees and any nice perks the job did have are gone now
Fit Stylist in Chico, CA
on November 21, 2020
The best employees were booted when hq wanted to "reconstruct" the company. Get this, they laid off more than half the company. Since there are less employees, these employees are to reach an unreasonable goal of contacts per hour. They preach mental health all day long, but no one can get any requested days off because we're so short staffed. Underpaid, untrained. Lots of processes change and no training to confirm change. No one seems to be motivated to work for fun anymore. Just working to live.
Fit Stylist - Customer Experience Associate in Chico, CA
on August 22, 2020
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Insights from 16 Indeed users who have interviewed with ThirdLove within the last 5 years.
Interview is average
Process takes about a week
Customer service experience, typing speed.
Shared on June 17, 2021
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