It's good to belong to a business leader, in our industry
Field Service Manager (Former Employee) – Indianapolis, IN – June 10, 2015
I was a Field Service Manager for Thomson, RCA. We were top dog for many years. Quality of Service rating was around 90%, due in large to the FSMs. I had 9 states in my territory, a few hundred Authorized Service Centers, which we mentored on all phases of service. The FSMs were responsible for the the successful release of DirecTV. We sought out, authored, trained and coached 200 - 300 installers within our territories. I setup the CBS booth with DTV for Superbowl XXXVII in San Diego. Also I assisted with the DTV Press Release in LA and NY. Those were the days when we were on top of the world. Downside, foreign competition, relocation of the factory to MX from IN. That was the beginning of the end.
I got along very well with the techs in my territory. Still in touch with many.
Working from home, great management, major responsibilities and recognition
Thomson was owned by the French Government. Poor business decisions