Good culture to balance high stress job.
Customer Support Specialist (Current Employee) – South Windsor, CT – December 3, 2017
As a full time employee in the call center I'm scheduled for 9 hours per day with two 30 minute breaks. I started as a Customer Service Representative dealing with both sales and support calls. I personally found that I was best suited for, and most secure in, the support queue and immediately accepted when offered the new position. The job is complex but it's easy. There's a lot to learn and it can be challenging to get through training. The job is very stressful, but the people in charge recognize this and offer things to make the job less stressful. Free food and beverage, lax clothing policies, corporate events and parties to promote a very family-feeling workplace culture. Management really contributes to the coaching culture and is almost always willing to answer questions and assist in escalations and difficult calls. Everybody is always willing to help everyone else. I'd recommend this to anybody looking for a first full-time job.
Free lunches, relaxed culture, friendly employees, easy advancement
Stressful job duties, low work-life balance upon hire