TierPoint Employee Reviews

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Ugh
Operations Specialist (Current Employee) –  Marlborough, MAAugust 1, 2018
Pay sucks can't live off of it, higher up managers suck, they don't care about you. Under-staffing makes work day stressful and miserable. No room for advancement.
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Solid Company
Business Development Representative (Former Employee) –  Valley Forge, PAJuly 30, 2018
I enjoyed working for TierPoint. They have excellent staff and corporate culture. My coworkers on the Business Development team were excellent, and management cares.
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Company is Chaotic
Call Center Trainer (Current Employee) –  Bellevue, NEJuly 28, 2018
TierPoint is a chaotic environment to work in. Management plays favorites and is on power trips quite often.They stress everyone out and prefer robots
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Too much work, not enough workers
Enterprise Operations Center (Former Employee) –  Raleigh, NCJune 21, 2018
TierPoint is mismanaged from the CEO down. The engineers are extremely smart but extremely overworked. Customers are taking notice. TierPoint management tries to operate with a barebones crew for each team. Anyone who has worked for this company for more than 4 months becomes demoralized and depressed from the lack of support from upper management. Their SOP is usually either out of date or incomplete, usually, the latter, making the job extremely difficult to perform. There are so many inconsistencies in procedures, it's almost impossible to do your job right every time. Also, if you handled your job right today, tomorrow it could be wrong.

The worker bees are whats good with the company. They work hard and take a lot of guff. I have made several friends from the time I worked there. The management is what is failing the company. The board should clean house, starting with the CEO on down.
Pros
decent health care, free drinks, Pto
Cons
No support from upper management
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Diverse environment. Very demanding customers.
Contractor - Backup & Recovery Engineer (Former Employee) –  St. Louis, MOJune 6, 2018
Busy. Crazy atmosphere. • Assisted with the daily backup & recovery operations of managed clients.
• Maintained the backup environment of 3 CommVault CommCells, 2 Avamar grids & 1 Idera domain, including monitoring, reporting, & incident management.
• Provided quarterly compliance reports to customers for auditing purposes
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Does not reward for Outstanding Customer Service
Help Desk Analyst (Former Employee) –  Omaha, NEMay 31, 2018
On my last review I received an Outstanding for Customer Service and was compensated .33 cents. We were responsible for over 20 Clients. I was told that this is the norm in a call center type of position. This was a Technical Help Desk and the pay should be better.
Pros
Great People
Cons
Poor Pay for Great work done
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Demanding - but well compensated.
Senior Account Executive (Current Employee) –  Allen, TXMay 29, 2018
Daily review of current clients, projects, plans, and opportunity mission statement. Asked to grow and develop current clients. Spent 60/40 split of current clients vs prospecting. Would prefer to spend more time on growing new clients vs farming current clients. Great experience across all Cloud platforms, AWS, Azure, 0365, as well as our own Private and Public Cloud layers. Developed new expereince across managed Security - IPS/IDS, WAF, DDOS, & MFA. Tierpoint needs to develop more Team culture, very cut throat between reps. Local Management pinpoints reps between each other.
Pros
Good learning experience
Cons
SE resources very thin, take a number and hope you don't need anything in a rush.
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Great place to work. Great teams.
Business Analyst/Technical Writer (Former Employee) –  Cary, NCApril 19, 2018
Great place to work. Great teams. Would return in a moment. Lots to learn and contribute to. An important aspect of enterprise technology.

Culture is relaxed yet professional. I enjoy the people and respect what everyone contributes.
Pros
People
Cons
Sometimes long hours, but worth it.
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productive
Helpdesk Analyst (Former Employee) –  NebraskaJanuary 13, 2018
The environment was overall okay. The pay and the hour cuts were getting everyone nervous. The management was good. Felt real comfortable and a member of a team
Pros
shift
Cons
pay
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Lots of opportunity
Senior Solutions Engineer (Former Employee) –  Denver, CODecember 22, 2017
TierPoint is growing and there is a lot opportunity. It is a conglomeration of three companies put together and they have done a great job of normalizing the products and culture.
Pros
Grest team
Cons
Very fast-paced and demanding
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Only good if you are upper management
Operations Technician (Current Employee) –  St. Louis, MONovember 6, 2017
If you are a lowly hourly employee you are consistently criticized and at the mercy of your GM. You are disposable in their eyes and are treated as such no matter how hard you work.
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Productive with room to grow
Data Center/Operations Technician (Current Employee) –  Hawthorne, NYJune 29, 2017
A growing company who is continuing to make its mark in the industry. Plenty of room for improvement in general areas. Work schedule could be adjusted.
Pros
Growing company
Cons
Job/Work Life balance
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Great company to work for.
Accounts Payable (Former Employee) –  Hawthorne, NYApril 26, 2017
Great company to work for. No Micromanaging. Worked with great team. Very busy and a lot of work which made the day go by fast. Loved it! All the people working there were super friendly.
Pros
No micromanaging
Cons
Was temporary assignment
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Good place to work
Manager, Engineering Services (Current Employee) –  Raleigh, NCFebruary 15, 2017
Overall, a good place to work. Lots of work to be done with recent mergers and trying to get all the disparate companies to be unified. Sometimes this leads to frustration, but overall on the right track.
Pros
Flexible schedules, free soda/coffee
Cons
Heavy in management
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Productive and Insightful
Data Center Technician (Former Employee) –  Hawthorne, NYJanuary 9, 2017
excellent company
easy-going day
computer experience of course
great management
very encouraging co-workers
long shifts as expected
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No room for advancement
NOC Technician (Former Employee) –  Seattle, WAJanuary 3, 2017
There needs to be more work offloaded to those who are seeking opportunity and less handled by those who have been in the field for 20+ years
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Nice Place, Nice People
Contract Business Analyst/Senior Technical Writer (Former Employee) –  Cary, NCDecember 13, 2016
A little chaotic at the moment since TierPoint just bought Windstream and Cosentry and each data center has it's own way of doing things. Overall, the prospects look bright and mostly everyone is playing nicely.
Pros
Free Drinks
Cons
I can't think of any.
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With Cosentry's acquisition by TierPoint, it already feels like we just got better! Great place to be...
Sales (Current Employee) –  Omaha, NEJuly 22, 2016
I am a long-time employee of Cosentry so there was naturally a concern with the unknown when TierPoint acquired us. As the corporate office has shifted to St. Louis, it was sad to see the elimination of some corporate positions. For the sales, engineering, facilities, product development, marketing and Help Desk teams that remain local to Omaha, TierPoint has proven to be an upgrade in just about every category. Absolutely incredible leadership and culture with a strong feeling that we just got better.
Pros
Great culture, leadership, customer focus, and relevant service offerings
Cons
Little known name recognition and brand awareness locally
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Tierpoint
Technical Team Lead (Current Employee) –  Andover, MAMay 2, 2016
As a technical team lead, I am in charge of running new installs, working with customers to provide technical support, as well as being a point of contact 24x7 as an escalation point.
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good
Human Resources & Contracts Administrator (Current Employee) –  Elmsford, NYJuly 17, 2015
One good thing about working at TierPoint is that your work is not Micromanaged.

It is a very family oriented atmosphere.
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Overall rating

3.6
Based on 24 reviews
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45
37
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Ratings by category

3.7Work/Life Balance
3.4Compensation/Benefits
2.7Job Security/Advancement
3.4Management
3.4Culture