Data Center Technician (Current Employee) – Raleigh, NC – July 30, 2018
The Raleigh Data Center is a fast paced environment staffed with the finest coworkers and management you could ask for. If you have aspirations of moving beyond local operations, however, you should make sure your resume is up to date and well distributed, as TierPoint will see you as second class and not worthy of promotion.
The short version: The Raleigh DC is an amazing place to be, Tierpoint itself is a directionless company that will be for sale hopefully sooner than later.
Local Management, coworkers, vendors, customers
Upper management, lack of vision or direction for the company
Enterprise Operations Center (Former Employee) – Raleigh, NC – June 21, 2018
TierPoint is mismanaged from the CEO down. The engineers are extremely smart but extremely overworked. Customers are taking notice. TierPoint management tries to operate with a barebones crew for each team. Anyone who has worked for this company for more than 4 months becomes demoralized and depressed from the lack of support from upper management. Their SOP is usually either out of date or incomplete, usually, the latter, making the job extremely difficult to perform. There are so many inconsistencies in procedures, it's almost impossible to do your job right every time. Also, if you handled your job right today, tomorrow it could be wrong.
The worker bees are whats good with the company. They work hard and take a lot of guff. I have made several friends from the time I worked there. The management is what is failing the company. The board should clean house, starting with the CEO on down.
Help Desk Analyst (Former Employee) – Omaha, NE – May 31, 2018
On my last review I received an Outstanding for Customer Service and was compensated .33 cents. We were responsible for over 20 Clients. I was told that this is the norm in a call center type of position. This was a Technical Help Desk and the pay should be better.
Daily review of current clients, projects, plans, and opportunity mission statement. Asked to grow and develop current clients. Spent 60/40 split of current clients vs prospecting. Would prefer to spend more time on growing new clients vs farming current clients. Great experience across all Cloud platforms, AWS, Azure, 0365, as well as our own Private and Public Cloud layers. Developed new expereince across managed Security - IPS/IDS, WAF, DDOS, & MFA. Tierpoint needs to develop more Team culture, very cut throat between reps. Local Management pinpoints reps between each other.
Good learning experience
SE resources very thin, take a number and hope you don't need anything in a rush.
Overall, a good place to work. Lots of work to be done with recent mergers and trying to get all the disparate companies to be unified. Sometimes this leads to frustration, but overall on the right track.
Contract Business Analyst/Senior Technical Writer (Former Employee) – Cary, NC – December 13, 2016
A little chaotic at the moment since TierPoint just bought Windstream and Cosentry and each data center has it's own way of doing things. Overall, the prospects look bright and mostly everyone is playing nicely.
With Cosentry's acquisition by TierPoint, it already feels like we just got better! Great place to be...
Sales (Current Employee) – Omaha, NE – July 22, 2016
I am a long-time employee of Cosentry so there was naturally a concern with the unknown when TierPoint acquired us. As the corporate office has shifted to St. Louis, it was sad to see the elimination of some corporate positions. For the sales, engineering, facilities, product development, marketing and Help Desk teams that remain local to Omaha, TierPoint has proven to be an upgrade in just about every category. Absolutely incredible leadership and culture with a strong feeling that we just got better.
Great culture, leadership, customer focus, and relevant service offerings
Little known name recognition and brand awareness locally