TierPoint Employee Reviews

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5.0
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great company
Systems Engineer (Former Employee) –  Hawthorne, NYNovember 5, 2018
great company to work for. hi technology site the work place environment was excellent. I would recommend Tierpoint to anyone who is looking to work for a company that uses the most advanced systems.
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2.0
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Okay, if needing an entry-level IT job.
Cisco Support Analyst (Current Employee) –  Bellevue, NEOctober 31, 2018
TierPoint may not be the greatest IT company in the MidWest however I have been presented many opportunities to learn which I'll be forever grateful but beneficial and over-compensating is not them. For the most part you have to be an able body that can breathe.

I work as contractor for a Big IT Vendor through TierPoint, they pay TierPoint $125,000 per year plus more with proper certifications. Maxing out ultimately at 305,000 we get offered at most 56,000... Which I understand business dynamics however that's over quadruple the amount we would ever make that's pocket by TP....
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1.0
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Worst Company I have ever worked for
Manager (Former Employee) –  Raleigh, NCOctober 17, 2018
Management is incestuous and homegrown. There is no clear vision from management and no clear expectations. It's a mess and so much management turnover. In all of my years this is by far the worst place I have ever worked. They do not choose the best and the brightest and those are the ones that leave. Management is a JOKE! There is 0 leadership because the left hand doesn't know what the right hand is thinking. Take my word for it, just stay away.
Pros
None
Cons
idiot managers, no growth, terrible salaries, favoritism, so much more
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1.0
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No Process No Structure Chaos
Project Manager/ Client Implementation Manager (Current Employee) –  Raleigh, NCOctober 6, 2018
Run away!!
Turnover is high because good employees get hired and then soon realize this place is a mess. Employees and management that stay are complacent. There is a lot of manual process no integrated systems, lack of automation. Everyone is overworked and underpaid. Even if you are a hard worker with excellent skills you will not get promoted or given a raise you will just be pushed to work on expedite projects.
Pros
Nice new building, coffee in break room
Cons
It is better than not having a job but not by much
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4.0
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Start up mentality of a company
Vice President - Client Services - North America (Current Employee) –  Raleigh, NCOctober 4, 2018
Company was built by multiple acquisitions and many different personalities and ideas of how the company should be structured which added to the challenges of building a company. The culture was challenging due to so many different company coming together. The most enjoyable part of the job was taking care of our customers and trying to provide world class service.
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1.0
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What a let down
Facility Access Center Technician (Current Employee) –  Oklahoma City, OKSeptember 25, 2018
While the data center is a lovely place, it was a huge let down. With previous experience of low voltage and some networking and hired with excitement and told "perfect for the position", the position has NOTHING to do with low voltage nor networking. Hired a technician to waste away at a security guard position. Lack's communication. Night guards or "Facility Access Control Technician" has the worst position in the "TierPoint" industry as 1. day time employee's will get company paid lunch while night do not, day time employee's will get lunch breaks even if only 1 "Facility Access Control Technician" is available while night does not.
Pros
If you are going to school to do something with your life, plenty of free time for school work
Cons
If you are looking for career, seriously... find something else and do something unless you want to waste an easy year away.
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4.0
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Great place to work
EOC Technician (Former Employee) –  St. Louis, MOAugust 28, 2018
Tierpoint was a great place to work, whether you are referring to the management or the other associates working in various positions there. It was a very inclusive and collaborative environment with lots of room for advancement.
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5.0
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Great work place
Network Engineer (Current Employee) –  Raleigh, NCAugust 24, 2018
Learn new things every day. Strong interaction with customers and engineering. Fixing complicated issues and being rewarded with praise from management.


Workplace culture is great
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2.0
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Ugh
Operations Specialist (Current Employee) –  Marlborough, MAAugust 1, 2018
Pay sucks can't live off of it, higher up managers suck, they don't care about you. Under-staffing makes work day stressful and miserable. No room for advancement.
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4.0
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The Raleigh Data Center is Awesome, if Atypical
Data Center Technician (Current Employee) –  Raleigh, NCJuly 30, 2018
The Raleigh Data Center is a fast paced environment staffed with the finest coworkers and management you could ask for. If you have aspirations of moving beyond local operations, however, you should make sure your resume is up to date and well distributed, as TierPoint will see you as second class and not worthy of promotion.

The short version: The Raleigh DC is an amazing place to be, Tierpoint itself is a directionless company that will be for sale hopefully sooner than later.
Pros
Local Management, coworkers, vendors, customers
Cons
Upper management, lack of vision or direction for the company
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5.0
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Solid Company
Business Development Representative (Former Employee) –  Valley Forge, PAJuly 30, 2018
I enjoyed working for TierPoint. They have excellent staff and corporate culture. My coworkers on the Business Development team were excellent, and management cares.
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1.0
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Company is Chaotic
Call Center Trainer (Current Employee) –  Bellevue, NEJuly 28, 2018
TierPoint is a chaotic environment to work in. Management plays favorites and is on power trips quite often.They stress everyone out and prefer robots
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2.0
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Too much work, not enough workers
Enterprise Operations Center (Former Employee) –  Raleigh, NCJune 21, 2018
TierPoint is mismanaged from the CEO down. The engineers are extremely smart but extremely overworked. Customers are taking notice. TierPoint management tries to operate with a barebones crew for each team. Anyone who has worked for this company for more than 4 months becomes demoralized and depressed from the lack of support from upper management. Their SOP is usually either out of date or incomplete, usually, the latter, making the job extremely difficult to perform. There are so many inconsistencies in procedures, it's almost impossible to do your job right every time. Also, if you handled your job right today, tomorrow it could be wrong.

The worker bees are whats good with the company. They work hard and take a lot of guff. I have made several friends from the time I worked there. The management is what is failing the company. The board should clean house, starting with the CEO on down.
Pros
decent health care, free drinks, Pto
Cons
No support from upper management
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3.0
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Diverse environment. Very demanding customers.
Contractor - Backup & Recovery Engineer (Former Employee) –  St. Louis, MOJune 6, 2018
Busy. Crazy atmosphere. • Assisted with the daily backup & recovery operations of managed clients.
• Maintained the backup environment of 3 CommVault CommCells, 2 Avamar grids & 1 Idera domain, including monitoring, reporting, & incident management.
• Provided quarterly compliance reports to customers for auditing purposes
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3.0
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Does not reward for Outstanding Customer Service
Help Desk Analyst (Former Employee) –  Omaha, NEMay 31, 2018
On my last review I received an Outstanding for Customer Service and was compensated .33 cents. We were responsible for over 20 Clients. I was told that this is the norm in a call center type of position. This was a Technical Help Desk and the pay should be better.
Pros
Great People
Cons
Poor Pay for Great work done
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3.0
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Demanding - but well compensated.
Senior Account Executive (Current Employee) –  Allen, TXMay 29, 2018
Daily review of current clients, projects, plans, and opportunity mission statement. Asked to grow and develop current clients. Spent 60/40 split of current clients vs prospecting. Would prefer to spend more time on growing new clients vs farming current clients. Great experience across all Cloud platforms, AWS, Azure, 0365, as well as our own Private and Public Cloud layers. Developed new expereince across managed Security - IPS/IDS, WAF, DDOS, & MFA. Tierpoint needs to develop more Team culture, very cut throat between reps. Local Management pinpoints reps between each other.
Pros
Good learning experience
Cons
SE resources very thin, take a number and hope you don't need anything in a rush.
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4.0
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Great place to work. Great teams.
Business Analyst/Technical Writer (Former Employee) –  Cary, NCApril 19, 2018
Great place to work. Great teams. Would return in a moment. Lots to learn and contribute to. An important aspect of enterprise technology.

Culture is relaxed yet professional. I enjoy the people and respect what everyone contributes.
Pros
People
Cons
Sometimes long hours, but worth it.
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3.0
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productive
Helpdesk Analyst (Former Employee) –  NebraskaJanuary 13, 2018
The environment was overall okay. The pay and the hour cuts were getting everyone nervous. The management was good. Felt real comfortable and a member of a team
Pros
shift
Cons
pay
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4.0
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Lots of opportunity
Senior Solutions Engineer (Former Employee) –  Denver, CODecember 22, 2017
TierPoint is growing and there is a lot opportunity. It is a conglomeration of three companies put together and they have done a great job of normalizing the products and culture.
Pros
Grest team
Cons
Very fast-paced and demanding
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1.0
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Only good if you are upper management
Operations Technician (Current Employee) –  St. Louis, MONovember 6, 2017
If you are a lowly hourly employee you are consistently criticized and at the mercy of your GM. You are disposable in their eyes and are treated as such no matter how hard you work.
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Overall rating

3.4
Based on 33 reviews
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