Vice President - Client Services - North America (Current Employee) – Raleigh, NC – October 4, 2018
Company was built by multiple acquisitions and many different personalities and ideas of how the company should be structured which added to the challenges of building a company. The culture was challenging due to so many different company coming together. The most enjoyable part of the job was taking care of our customers and trying to provide world class service.
Manager (Former Employee) – Raleigh, NC – October 17, 2018
Management is incestuous and homegrown. There is no clear vision from management and no clear expectations. It's a mess and so much management turnover. In all of my years this is by far the worst place I have ever worked. They do not choose the best and the brightest and those are the ones that leave. Management is a JOKE! There is 0 leadership because the left hand doesn't know what the right hand is thinking. Take my word for it, just stay away.
idiot managers, no growth, terrible salaries, favoritism, so much more
Run away!! Turnover is high because good employees get hired and then soon realize this place is a mess. Employees and management that stay are complacent. There is a lot of manual process no integrated systems, lack of automation. Everyone is overworked and underpaid. Even if you are a hard worker with excellent skills you will not get promoted or given a raise you will just be pushed to work on expedite projects.
Nice new building, coffee in break room
It is better than not having a job but not by much
Facility Access Center Technician (Current Employee) – Oklahoma City, OK – September 25, 2018
While the data center is a lovely place, it was a huge let down. With previous experience of low voltage and some networking and hired with excitement and told "perfect for the position", the position has NOTHING to do with low voltage nor networking. Hired a technician to waste away at a security guard position. Lack's communication. Night guards or "Facility Access Control Technician" has the worst position in the "TierPoint" industry as 1. day time employee's will get company paid lunch while night do not, day time employee's will get lunch breaks even if only 1 "Facility Access Control Technician" is available while night does not.
If you are going to school to do something with your life, plenty of free time for school work
If you are looking for career, seriously... find something else and do something unless you want to waste an easy year away.
EOC Technician (Former Employee) – St. Louis, MO – August 28, 2018
Tierpoint was a great place to work, whether you are referring to the management or the other associates working in various positions there. It was a very inclusive and collaborative environment with lots of room for advancement.
Data Center Technician (Current Employee) – Raleigh, NC – July 30, 2018
The Raleigh Data Center is a fast paced environment staffed with the finest coworkers and management you could ask for. If you have aspirations of moving beyond local operations, however, you should make sure your resume is up to date and well distributed, as TierPoint will see you as second class and not worthy of promotion.
The short version: The Raleigh DC is an amazing place to be, Tierpoint itself is a directionless company that will be for sale hopefully sooner than later.
Local Management, coworkers, vendors, customers
Upper management, lack of vision or direction for the company
Enterprise Operations Center (Former Employee) – Raleigh, NC – June 21, 2018
TierPoint is mismanaged from the CEO down. The engineers are extremely smart but extremely overworked. Customers are taking notice. TierPoint management tries to operate with a barebones crew for each team. Anyone who has worked for this company for more than 4 months becomes demoralized and depressed from the lack of support from upper management. Their SOP is usually either out of date or incomplete, usually, the latter, making the job extremely difficult to perform. There are so many inconsistencies in procedures, it's almost impossible to do your job right every time. Also, if you handled your job right today, tomorrow it could be wrong.
The worker bees are whats good with the company. They work hard and take a lot of guff. I have made several friends from the time I worked there. The management is what is failing the company. The board should clean house, starting with the CEO on down.
Help Desk Analyst (Former Employee) – Omaha, NE – May 31, 2018
On my last review I received an Outstanding for Customer Service and was compensated .33 cents. We were responsible for over 20 Clients. I was told that this is the norm in a call center type of position. This was a Technical Help Desk and the pay should be better.
Daily review of current clients, projects, plans, and opportunity mission statement. Asked to grow and develop current clients. Spent 60/40 split of current clients vs prospecting. Would prefer to spend more time on growing new clients vs farming current clients. Great experience across all Cloud platforms, AWS, Azure, 0365, as well as our own Private and Public Cloud layers. Developed new expereince across managed Security - IPS/IDS, WAF, DDOS, & MFA. Tierpoint needs to develop more Team culture, very cut throat between reps. Local Management pinpoints reps between each other.
Good learning experience
SE resources very thin, take a number and hope you don't need anything in a rush.
Overall, a good place to work. Lots of work to be done with recent mergers and trying to get all the disparate companies to be unified. Sometimes this leads to frustration, but overall on the right track.