Toast, Inc Employee Reviews

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3.0
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Fast growing company with natural growing pains
Business Development Representative (Current Employee) –  Omaha, NEAugust 7, 2018
This company is growing rapidly. They are very transparent. Some growing pains include: ever increasing micro management, tech and r&d have complications trying to keep up with the rapid growth of customer base, and very little on going training. This position is required to make a minimum 50 cold calls per day. It's basically a telemarketing position with very poor compensation.
Pros
unlimited PTO
Cons
cold calling, micro management, poor compensation
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2.0
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Great people, bad upper management
Accountant (Former Employee) –  Boston, MAAugust 7, 2018
Toast had great people and a good culture. Wages were low and work/life balance was nonexistent. They hire young millennials, offer them free beer and snacks, burn them out and then get rid of them.
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3.0
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Changes
Training Specialist (Former Employee) –  Boston, MAJune 5, 2018
2017 was the last time the culture felt inspiring and energizing. I loved the team I worked with and the opportunity I had to make an impact with autonomy. The founders and CEO are great!

2018 brought new goals, new management, and what felt like a new culture.
Pros
Stocked pantry, Fooda onsite, standing desks, location, transparency
Cons
stress
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3.0
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Na
District Manager (Former Employee) –  Boston, MAMay 24, 2018
Extremely faced-paced, customer centric
Management give tremendous autonomy
Demanding client base
It is a work hard, play hard environment that gives little time for a work/life balance
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1.0
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terrible workplace
Recruitment Coordinator (Former Employee) –  Boston, MAMay 22, 2018
I would never recommend Toast. They take advantage of their employees and there's a great deal of backstabbing. It was completely unorganized when I was there and little career advancement.
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4.0
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Great for ICs, bad for managers
Engineering Manager (Current Employee) –  Boston, MAFebruary 16, 2018
Toast is a great startup, with the relaxed-but-busy environment you'd expect. As a software developer, there are challenging problems to solve, great senior developers to learn from, and friendly coworkers that you can form a social social with, or not, as you like. Toast has also made a concerted effort to attract women in technical roles, and the fact that it wasn't an old-boys club or frat house was a refreshing change from other places I've worked.

Unfortunately, like many fast-growing startups, Toast was founded on a "get stuff done" principle. And, like most startups, Toast is having growing pains trying to scale that mentality from four people in a basement to a company of a thousand. The founders still want to be deeply involved on a tactical level, and the existing middle management has not been able to successfully steer the founders into being able to focus on the strategic level.

Also, like most companies new to working at scale, the communication channels are starting to get clogged. There's often a feeling that things which seem obvious to product managers and software developers on the ground aren't being heard by VPs and Presidents, and that the verbal expression of culture no longer matches up to what's valued in practice.

Having said all that, Toast does way more right than the average Boston startup, and I'd go back in an instant for the right opportunity.
Pros
A real sense of fun, good ad hoc social networks, interesting technical challenges
Cons
"Write lots of code" is the only true metric of success, the product-engineering relationship isn't getting better, execs can get mired in tactical decisions
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4.0
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Fast Paced Collaborative Startup
Payments Manager (Current Employee) –  Boston, MADecember 12, 2017
It's a hoot to work at, and the people are great. It's highly team based, and most of the teams work very well together. Benefits are average, but unlimited PTO is very helpful.
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5.0
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toast is goo
Support Engineer (Current Employee) –  Boston, MANovember 15, 2017
toast is a good place to work. Classic start up. I is growing faster than any place I have ever worked. Great team payers and upper management. I would recommened it to anyone
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5.0
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Day in the Life of BDR at Toast
Business Development Representative (Current Employee) –  Boston, MANovember 15, 2017
Great company. Growing rapidly, great management, free food and beer, good benefits, great culture. Only complaint is about the BDR role. Making 150 cold calls a day is tiresome and often doesnt create tangible results.
Pros
benefits, culture, tons of free food
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2.0
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Great opportunity, with atrocious management.
Technical Support Engineer (Former Employee) –  Boston, MADecember 1, 2016
This job is great for young adults. The managers are a bit rough at the start, but it is due to the fact that the job is demanding when it needs to be.
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2.0
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Good people, bad communication
Accountant (Former Employee) –  Boston, MAJune 13, 2016
Great people to work with. Communication and systems are lacking. Need to invest more in systems and in people. Work/life balance is not good
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5.0
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Best company
Software Engineering Intern (Former Employee) –  Boston, MASeptember 13, 2015
Worked at Toast as an Software Engineering Intern. Best company to work. Good culture, great developers and super fun!
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Overall rating

3.2
Based on 13 reviews
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Ratings by category

3.1Work/Life Balance
3.0Compensation/Benefits
2.3Job Security/Advancement
2.6Management
3.4Culture

Ratings from women

3.7InHerSight Score

3.3Personal Development

3.8Career Opportunities

4.1Family Support

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