Field service engineer is the mirror of the company with customers, the better FE the better the company
Service Manager/Lead Engineer (Former Employee) – Middle East – June 30, 2018
The field service engineer has the ability to make decisions for his accounts, and work for the profitability of the company. maintain a special relationship with the customer on the basis of confidence and honesty. provide an excellent example of professionalism and dedication to his work and system uptime. gain customer trust and confidence in his ability to repair the system in a short period of time. The company trains its engineers of how to deal with system issues, and downtime while keeping the customer informed.
The work environment is fun and productive where engineers share their system problems with other engineers, Also log the problem and the solution in a data bank for future reference. Usually, the company sends the FE to training if he is going to install a new system that he was not trained in it.
Monthly get together, holodays parties, Rewards