Exciting place to work, but there are limitations for staff
Administrative Assistant (Former Employee) – Plainville, CT – November 9, 2016
I liked working at Total Mechanical Systems, LLC as the senior staff are knowledgeable and easy going. I learned about the HVAC/Plumbing/Bath Remodeling industry and this company's role as a service provider for the Home Depot. The one part about this company that I would have to critique, that needs improvement, is how management deals with it's Administrative staff. There is very little written training for new employees and very few written, formal procedures. Meetings were held with instruction, but tools to help employees were not made readily available. I myself made tools with other administrative staff to ensure action was taken to meet job requirements and changes, however this leaves room for error. On the job learning was an individual responsibility (challenging for brand new staff) and confusing in regard to job roles as certain tasks and who would do them was not clear. The managers need help with organizing a foundation for certain departments (such as Human Resources as no formal department exists) and establishing accountability as well as defining roles for current staff.
Since critical departments aren't formed, management is unsure of which staff to put where and which employees are valuable based on past experience, resulting in significant turnover due to dissatisfaction and also unneeded lay offs.
Overall, I believe this company a reasonable place to seek if looking for a quote on HVAC/Bath Remodeling, but not an ideal place to seek employment.