Sales Associate (Former Employee) – Daly City, CA – March 22, 2019
I have been in retail for 13 years and have never found a place I truly enjoyed working until I found Total Wine. It's seriously an amazing environment with understanding management. There's a level of professionalism matched with strong enthusiasm and passion for the job that you won't find anywhere. I had to leave because I moved out of state but I do plan on working for the company again in the future.
Great environment. Great pay. Great customers. Can be stressful but nothing over the top.
Decent company to work for, depending on individual store management
Sales Professional (Former Employee) – Washington State – March 19, 2019
Very corporate, you don't have much autonomy and they seem to rarely promote from within anymore (I trained numerous new managers/assistant managers and they were always from some other company and knew nothing about the wine/spirits business)
They do work with you on your schedule to a point which is nice. Lots of free wine and beer to try which is nice. If you excel in sales and pass their internal certifications you may be picked to go on some really nice trips.
Lead Cashier/Sales Associate (Former Employee) – Sarasota, FL Then Transfered To Lynnwood, WA – March 4, 2019
Really loved my job, my coworkers & the customers. Didnt mind the management so much. I worked as much as I could at the time. Constantly picked up shifts when available. Picked up on manager Duties. Felt good actually. I ended up quitting due to family issues and poor skills on management's Part. I believe management sets an environment for all employees.
Merchandiser (Former Employee) – Rancho Cucamonga, CA – February 26, 2019
merchandising for total wine or more was a great experience for me. While working there i learned about many wines and spirits beverages. i learned the system of inventory of wine and spirits. A typical day of work would be pulling items from inventory, re stocking the shelf, creating inventory pull lists, and web orders. Management were very much involved in customer service and were well in communication with employees through portable radio devices. workplace culture was very friendly and professional. The hardest part of the job would be days that we receive orders from our vendors. The most enjoyable part of the job would be assisting the customers.
Retail Cashier (Former Employee) – St. Petersburg, FL – February 25, 2019
The management meant to be an assisting power but were at times difficult to have them come over and assist at the register or on the floor. The culture was collaborative in a certain aspect but it was more towards helping each other getting through the day rather than achieving a performance goal. While I was there I learned a fair amount about beer, wine and spirits. In terms of how its made, the certain characteristics of particular examples. Enough to cover most customers questions. Depending on the role I was to fill in on a day would determine what I did. The days where I worked as a cashier was mostly me operating at my assigned register ringing customers up and placing the items into a box, a grocery bag or the customer's bag. Conversations were minimal due to the customer's lack of interest or the number of customers waiting in line. The hardest part of the job was trying to be able to converse with a customer to educate them about what they were asking for or helping them find what they were wanting. The most enjoyable part of the job were my fellow coworkers who worked the cashier/floor with me.
Customer Service Team Member (Former Employee) – Maple Grove, MN – February 23, 2019
Okay job for part timers, also okay for a temporary job. Work/life balance is poor because of long hours at odd times of the day. Communication is usually poor because management doesn’t tell everyone about new information.
Sales Associate/Front End Team Member/Merchandiser (Former Employee) – Thousand Oaks, CA – February 18, 2019
Working at Total Wine was a great experience, but it lacked decent pay and overall employee importance. If you want to start out in the wine and spirits industry then Total Wine is great. Its better than most retail stores but the pay and treatment of employees is very lackluster.
Front End Supervisor (Former Employee) – Virginia Beach, VA – February 13, 2019
I was able to do a multitude of activities and use a few of my skills. Invoice and payroll management I did alot of. Putting together weekly wine tastings was enjoyable. Changing the narrative of what a wine and beer expert looked like was also awesome.
I enjoyed learning lots about wines and developing skills to sell good wines to my customers. I worked during the holidays so there was a lot of traffic flow coming in. But a high percent of all our customers were content by the time they left.
Given the title as wines associate. Given wine table tasting in 2017. Increased sales by selecting wines, cultivating customer relationships and honesty and strong believe in what I sold to my customer base.
Enjoyed building customer relationships and selling them the best wines possible.
My experience working here was a good one. My abilities as a certified scrum master were constantly put to test here with some challenging projects. This helped tremendously in my growth and confidence as a scrum master, giving me the feeling that l can handle anything in my job field.