Touchstone Health Services Employee Reviews

2.6
Overall rating
Based on 10 reviews
Ratings breakdown
51
41
33
23
12
Ratings by category
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3.0
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It was an OK place to work
Member Services (Former Employee) –  Phoenix, AZApril 25, 2018
Answered phones, learned referrals, and updated patient information, easy to talk to, nothing was hard, each day was enjoyable.
Given CPR training
Pros
The job paid the bills
Cons
No breaks
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2.0
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poor management
Clinical Care Coordinator (Current Employee) –  Phoenix, AZApril 17, 2018
Job was very stressful at all times and higher management treats employees very poorly. I would not recommend this job.I had a very bad experience working here.
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2.0
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Hard to balance work/life balance
Behavioral Health Technician (BHT) (Former Employee) –  Phoenix, AZApril 5, 2018
Hard to have self care when they expect you to work off the clock and not provide over time. Too many cliques and favoritism among supervisors. They are more worried about expanding and making money than they are keeping their current employees happy!
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3.0
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touchstone health services
former employee--reception (Former Employee) –  Mesa, AZ 85210March 23, 2018
did not have time management down.
poor customer service
discrimination to others in the work place
Crucial language used in the open with Children around
Poor time usage
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1.0
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Horrible Place To Work
Clinical Care Coordinator (Former Employee) –  ArizonaMarch 5, 2018
The employees work their hardest for the families they serve, however, this company is so unorganized until things are changed often. You are expected to know how to do things without any type of training. Additionally, work life balance is difficult, you don’t get overtime but in order to meet their ridiculous billing requirements you will usually end up work off the clock. I would not recommend that anyone apply for work with this company as they are unethical and there is no job security.
Pros
Awesome co-workers
Cons
Poor management, unethical, unreasonable billing expectations
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1.0
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Stay Away
Supervisor/Manager (Former Employee) –  Phoenix, AZFebruary 28, 2018
Company has poor structure and leadership. No job security and no support by leadership. Company is not about the service members and operates more like a corporation chasing the bottom line. Questionable ethical decisions being made that effect quality service. Lack of Compassion for its staff as well.
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4.0
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great company
Intake Specialist (Current Employee) –  ArizonaNovember 19, 2017
Great company to work for, good management and great employees, workplace environment is very supportive. The company is about helping the families which is what every agency should be like.
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2.0
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Poor business culture for the family's being served
Clinical Care Manager/High Needs Case Manager (Former Employee) –  Glendale, AZApril 27, 2017
Company worries more about how much $$ they are making vs. serving the families. Work production was unrealistic and management was poor. Expectations that employees had were not obtainable.
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5.0
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Customer care rep
Customer Service Rep (Former Employee) –  1 north Lexington ave White plains ny 10601December 8, 2016
Assists patient insurance, take calls, help coordinate and make appointments between specialist and ambulatory service ( extended care, rehab after segury if needed)
Pros
Fun work environment
Cons
Appointment during lunch break
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Ratings from women

2.4InHerSight Score

2.7Personal Development

1.9Career Opportunities

2.7Family Support

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