Customer Service Representative (Former Employee) – North Alabama – June 8, 2018
The company pays a very low hourly rate because they implement a REM cash system that gives you a minuscule amount back IF you make over X amount of loans a month; the numbers are based off of states far more successful and more established than Alabama. The hours are fixed but you are allowed a small amount of overtime if absolutely necessary. CSRs are the glue that holds the office together. It's required you file, make 100 calls a day, go out and buy supplies, contact X amount of "charged off" accounts, solicit all day long, and as a CSR you are held solely responsible for ALL money in the branch.
Hour lunches, mileage reimbursement while on clock, no field calling for this position
High work load, stressful work environment, low pay
Manager (Former Employee) – Hattiesburg, MS – June 11, 2018
This is the worst company I have ever worked for. The upper management lacks leadership and focus on motivating their staff by fear instead of training. If you want to hurt people for a living this is the job for you. The company goal is to get people in an endless loop of debt.
Management Trainee (Former Employee) – Northport, AL – June 8, 2018
My days were pretty typical work salvage, collections, solicit. Solicit each and every customer. The hours were unpredictable because you worked overtime if numbers were not good but I didn't work a lot of overtime during my tenure. My Branch Manager was really nice sometimes and very rude sometimes. She was kind of unprofessional and unorganized. 11 Chapter Training Manual, I finished in two months but it took others longer.
Pay, Hour lunch break
Branch manager was disrespectful, work/life balance
Customer Service Representative (Former Employee) – Jackson, MS – May 24, 2018
Working at Tower Loan was overall a great place to work. assisting customers with their needs about loans and providing friendly and great customer service. It consisted of cash handling, multi-asking with the computer, and being able to answer calls as they came through.
The focus is on getting loans and keeping delinquency low
Manager Trainee (Current Employee) – Champaign, IL – May 23, 2018
Each person is expected to have 100 phone calls per day, but we don't cold call anyone. We only call existing or former customers. There are a lot of good people in management positions, but a management position can be somewhat stressful. The company believes in being firm but fair with people. We do our own collections, so we have to try to keep our delinquency numbers as low as possible. Anyone who wants to advance into management must be willing to relocate.
Will promote a Mt to a failing store out of state and fire them
Mt/Manager (Former Employee) – LA – May 19, 2018
Pay is great, but the company expects a new manager to move out of state away from everyone just so the can fire you in 90 days because you can't pick up the failing store out of the bottom 10 in the company. They will also question your commitment even though you just picked up your family and moved out of state. The company could be great, but if they want their stores to be profitable again they should put an experienced manager in a bottom 10 store rather than a new manager.
Customer Service Representative (Former Employee) – Monroe, LA – May 7, 2018
Tower is a fast paced environment. All they care about is work. They do not care about your personal life. You put your all entergy into tower. You have to meet your goals or the office life isn't good.
MANAGER TRAINEE/LOAN OFFICER (Former Employee) – america – April 21, 2018
good starter job, they want to fast track you to manager and don't actually teach you to be a Manager but just want you to sit at your desk and make 125 calls per day and do loans when they come in.transitioning to a manager is a big problem because you are not taught the necessary skills to run the store.
The hours were long. If you don't meet your sales goals, they are longer. 8:30 am to... whenever you can leave. Never before 6pm. You must make over 100+ phone calls a day to harass customers to make their payments. If they don't pay, you might be required to go visit their home to make them pay. You are on salary, so no matter how much you work. You are still paid the same. Insurance was expensive and a joke.
CSR - Customer Service Representative (Former Employee) – Horn Lake, MS – February 12, 2018
Everything is great when you first get there. You have different managers every other month. It was not a great environment because no one appreciate how hard you work. You only notice if you are a manager trainee or manager. CSR have job duties but loans are commission. If you don't get 20 Loans a month you will eventually get fired unexpectedly even if its not required.
Manager (Current Employee) – Mississippi – January 27, 2018
If you enjoy taking advantage of people to increase company profits knowing you're effectively giving someone 300.00 requiring 1400.00 payback and discretely, yet, legally selling optional insurance by effectively deterring the attention away from the costs...then this is the job for you! Tons of room for advancement. Managements want you here unless your dead...literally. Work hours? Your schedule can change dramatically within an hours notice and you have to cancel any plan you made. Don't tell them you're pregnant...Don't tell them you pay child support.
Room for advancement.
Work life, Management, Salary unless you become upper management. REQUIRES you to be heartless.
Branch Manager (Former Employee) – Lexington, MS – January 10, 2018
Some days where better than others, when dealing with others to make there payments, and not having the support from supervisor. I actually learned a lot and loved what I did, but without the support from your superior the job is really stressful.
Manager Trainee (Former Employee) – Louisiana – January 5, 2018
A typical day includes 75-300 calls, in a small office. I learned credit factors and analysis. Workplace culture is too work and sell at all times. Included is the company mission statement is "Company before self" this is meant, wholeheartedly.