TPx Communications Employee Reviews

2.8
Overall rating
Based on 25 reviews
Ratings breakdown
51
48
36
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1.0
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High Turn Over Rate
Project Engineer (Current Employee) –  Irvine, CAJuly 31, 2018
Micro Managed. Overworked and under-payed. Very hostile and stressful work environment. Manager's often employ a "figure it out on your own" atmosphere due to heavy workloads.
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1.0
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Don't be fooled, this is a performance-based call center job.
Repair Technician (Current Employee) –  Manchester, NHJuly 27, 2018
Do you want to receive angry phone calls from people while being pressured to help multiple others at the same time? All with ZERO training whatsoever? That's what this job is.

You'll be answering angry phone calls while the rest of the team goofs off and get in trouble if you make even the smallest mistake.

Management openly insults employees (Calling workers who know less "Children" and openly complaining that the employees are useless.)

They use headhunters to staff the company because the employee turnover rate is astronomical.

Work here at your own risk.
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3.0
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Company with questionable future
Repair Technician (Former Employee) –  Manchester, NHJuly 13, 2018
Working on the lower-non management position is this company is frustrating. A lot of people are being fired on a mountly basis without a reason, higher-ups change their policy every other day in hope to make an overall improvement in declining amont of sales and customers. They product that they try to sell is flawed and the system it's running on is buggy and outdated. The general flock of developers is underpaid.
Customer satisfaction is not a main interest, and everything you will hear about on a conference is SALES SALE SALES.
West coast corporate office is messy and clueless, most of the west coast departments do nothing but paper pushing, which makes east coast side frustrated, and left with millions of upset customers to deal with. And in the end east coast is being blamed for not training WC enough! East coast should have NEVER merged with TPX! People on the East coast are overworked and take a huge hit in customer dissatisfaction.
Any progress takes months, lowest-level customer service departments faced a huge delay in salaries for certain employees. Any customer or non-manager employee in this company seems to run in the same problem -you can never find the person responsible for certain orders or actions, getting ahold of anybody in any department (especially west coast) takes weeks if not months. Managers get raises why customer service workers don't.There are a lot of positions that are outdated in certain departments and lower management cares more about parroting what CEO says rather than listen to their workers. As you imagine, this kills the loyalty of
  more... customers and employees both, and there are more people leaving that this company then coming, both customers or workers.  less
Pros
experience
Cons
overworked, old system
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4.0
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Productive lots of positive energy
Billing Specialist (Current Employee) –  Stockton, CAJuly 12, 2018
Great place to work if you enjoy fast pace challenging work environment. Can be very stressfull at times. Very strict with dress code but they do work with you as far as person issues of needed
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2.0
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I worked with a great team, family-like atmosphere the first few years
Sales (Former Employee) –  Orange County, CAJuly 10, 2018
Best manager I ever had but the culture changed after the acquisition of another company. Increased performance pressure has lowered morale and increased anxiety in the workplace.
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3.0
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A small company rapidly growing and feeling some growing pains
Project Manager (Former Employee) –  Manchester, NHJuly 10, 2018
This company is in the middle of a massive period of growth. However upper management doesn't seem to know how to be a bigger company so employees are expected to just soldier on and things will "work themselves out".

Lower level management however are extremely knowledgeable and helpful which makes day to day work not terrible, if still extremely busy.

Once this company figures out how to grow without the pain to the front line employees it will be an excellent company to work for.
Pros
Good pay, immediate management very helpful and knowledgeable.
Cons
Massively overworked employees, no clear direction for the future.
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1.0
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Very negative culture
Learning Consultant (Former Employee) –  San Diego, CAJune 21, 2018
The work culture at TPX communications was very stressful in that the upper management favored a culture of fear to get employees to work. Immediate management in training and development regularly pushed impossible deadlines that required off work hours to complete while expecting trainers to travel during personal time instead of on company time.
Pros
Fellow workers are frendly
Cons
Negative environment
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2.0
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CEO is a relic
HUMAN RESOURCES SPECIALIST (Former Employee) –  Los Angeles, CAJune 17, 2018
The company has enormous potential but is run like its the last 80's. The CEO berates people publicly and allows behaviors from management that create hostile, unproductive environment.
Pros
Flexible Hours
Cons
Compensation, benefits, perks
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4.0
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The job was not what I thought
ENTERPRISE BUSINESS CONSULTANT (Current Employee) –  San Diego, CAJune 4, 2018
If you enjoy cold calling and trying to get appointments to sell, this would be the job for you. It certainly is not for me. It is not fun for me to beg for an appointment.
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5.0
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Challenging work enviroment
Senior Manager, Internet Operations (Former Employee) –  Los Angeles, CAMay 31, 2018
TPx is a great environment to work in. Our team holds the task to ensure customer satisfaction and 100% uptime on various network and computer systems. Management is often responsive to employee ideas and needs. I enjoyed interacting with other groups withing the organization in various projects and challenges.
Pros
Challenging, rewarding, fun.
Cons
Healthcare plans pay 80%
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2.0
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Just another poorly run call center job
VOIP Repair Specialist (Former Employee) –  Manchester, NHMarch 23, 2018
Poorly peforming and often clueless micromanaging regional managers. Local managers often stuck being just mouthpieces for regionals.

Call center techs often overworked, poorly compensated, and kept on a strict (often non-sensical) metrics track.

Overall, very high-stress company without proper compensation. Steer clear of customer service related positions especially. Company is all too happy to let lower tier workers take the abuse from customers for their often poor and/or short sighted decisions.
Pros
Stable work if you have a high tolerance for stress and nonsense
Cons
Just about everything in one way or another
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3.0
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A lot of work for very little progress
Senior Sales Consultant (Former Employee) –  Austin, TXJanuary 11, 2018
TPx Communications has a very robust and advanced product offering...which Austin is not ready for. Too many big name telecom / cable providers have sunk the businesses into cheap services that they are used to, new technologies are lost on the local IT as they are afraid to lose their jobs by outsourcing managed services. TPx services are a tough sale, especially since they do not advertise or assist their reps in any way. Prospecting and wearing out your shoes is the norm, follow up phone calls lead to voicemail and to never be returned. It's a losing battle.
Pros
Good salary and commissions (when you sell)
Cons
They love firing people only to hope they find a good replacement
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3.0
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fun and nice environment
Customer Service Representative (Former Employee) –  Shreveport, LAJanuary 11, 2018
The pay is decent BUT this company is very ghetto and unprofessional. They will fire you for no reason and come up with some lie of the reason they are letting you go. You could do everything right and they will still find some excuse to grt rid of you.
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4.0
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Life and Times at TPX
Sr. Business Consultant (Former Employee) –  Corpus Christi, TXJanuary 2, 2018
Started off good management was good to help and guide. As years progressed became a little difficult to have help til finally we were laid off. Overall great at start to many managerial changes.
Pros
Good benefits
Cons
management
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1.0
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Bleak outlook
Customer Service Representative (Former Employee) –  Manchester, NHDecember 21, 2017
This company does not offer much to those who have not already been on the staff. They onboarded tons of contractors in 2017 to help assist in their company merger, which itself went terribly.

Management style is that of a cut throat Comcast-like atmosphere where customer satisfaction was often joked about behind the scenes.

Would not recommend this job to a friend.
Pros
Free coffee, Some of the staff know what they are doing and were very helpful
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4.0
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Great environment
Sales Order Coordinator (Current Employee) –  Los Angeles, CADecember 19, 2017
I have learned a lot and gained valuable experience in my current position. My team was very supportive and helped me learn a lot. It is because of TPx Communications that I have developed my skills and learned a lot about myself.
Cons
Not a lot of negatives to say about the company
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4.0
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Flexibility
Project Manager, Network Planning (Current Employee) –  Los Angeles, CADecember 17, 2017
I have worked in this company for 17 years. It has gone through different acquisitions and leadership changes. The department I work in allows time flexibility on its team members and allows us to manage our projects with flexibility.
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4.0
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TPX Communications
Managed Services Support Desk Migration Engineer (Former Employee) –  Los Angeles, CANovember 20, 2017
TPX Communications is in the Telecommunications industry. I learned a great deal about devices and services they offer. It was a pleasure to get up and go to work everyday. There was always something to do and the goals were clear to achieve. I received immediate support and the colleagues were helpful and friendly.
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1.0
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Worst company I have ever worked for.
Sales Manager (Former Employee) –  CaliforniaOctober 4, 2017
They promote the least successful people because of politics.They refuse to offer raises even when they are earned in the comp plan. Management is a joke. It's just a good ol' boys network and they are losing the few quality employees still left. Benefits are horrible and expensive. Worst career decision I ever made, going to work there.
Pros
Can't think of any
Cons
Everything you look for in a good employer, they don't have it
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4.0
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Fast paced
Customer Account Manager (Current Employee) –  San Diego, CAOctober 1, 2017
Fast paced, challenging but rewarding. This company has taught me how to multitask to the fullest. I am fortunate to have the support from coworkers who are always willing to help.
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