VOIP Repair Specialist (Former Employee) – Manchester, NH – March 23, 2018
Poorly peforming and often clueless micromanaging regional managers. Local managers often stuck being just mouthpieces for regionals.
Call center techs often overworked, poorly compensated, and kept on a strict (often non-sensical) metrics track.
Overall, very high-stress company without proper compensation. Steer clear of customer service related positions especially. Company is all too happy to let lower tier workers take the abuse from customers for their often poor and/or short sighted decisions.
Stable work if you have a high tolerance for stress and nonsense
TPx Communications has a very robust and advanced product offering...which Austin is not ready for. Too many big name telecom / cable providers have sunk the businesses into cheap services that they are used to, new technologies are lost on the local IT as they are afraid to lose their jobs by outsourcing managed services. TPx services are a tough sale, especially since they do not advertise or assist their reps in any way. Prospecting and wearing out your shoes is the norm, follow up phone calls lead to voicemail and to never be returned. It's a losing battle.
Good salary and commissions (when you sell)
They love firing people only to hope they find a good replacement
Customer Service Representative (Former Employee) – Shreveport, LA – January 11, 2018
The pay is decent BUT this company is very ghetto and unprofessional. They will fire you for no reason and come up with some lie of the reason they are letting you go. You could do everything right and they will still find some excuse to grt rid of you.
Sales Order Coordinator (Current Employee) – Los Angeles, CA – December 19, 2017
I have learned a lot and gained valuable experience in my current position. My team was very supportive and helped me learn a lot. It is because of TPx Communications that I have developed my skills and learned a lot about myself.
Project Manager, Network Planning (Current Employee) – Los Angeles, CA – December 17, 2017
I have worked in this company for 17 years. It has gone through different acquisitions and leadership changes. The department I work in allows time flexibility on its team members and allows us to manage our projects with flexibility.
Managed Services Support Desk Migration Engineer (Former Employee) – Los Angeles, CA – November 20, 2017
TPX Communications is in the Telecommunications industry. I learned a great deal about devices and services they offer. It was a pleasure to get up and go to work everyday. There was always something to do and the goals were clear to achieve. I received immediate support and the colleagues were helpful and friendly.
Sales Manager (Former Employee) – California – October 4, 2017
They promote the least successful people because of politics.They refuse to offer raises even when they are earned in the comp plan. Management is a joke. It's just a good ol' boys network and they are losing the few quality employees still left. Benefits are horrible and expensive. Worst career decision I ever made, going to work there.
Can't think of any
Everything you look for in a good employer, they don't have it
Service Delivery Specialist (Former Employee) – Manchester, NH – September 4, 2017
Expect to be trained a months worth of information in one week and then placed on the computer andnor phone with no experience, no shadow, sink or swim basically. Extensive information to know with little to no knowledge.
MS Repair Technician (Current Employee) – Texas – August 15, 2017
I enjoy my job when time is permitted but for the past year things turned worse and I am unable to focus on proving a good customer experience. Our staff is very short handed and we do not have time to perform the required tasks to present a good customer experience
Enterprise Business Consultant (Current Employee) – Los Angeles, CA – August 11, 2017
This job is a grind, day in day out. There are issues with upper management in terms of the direction of the company. Only my opinion, but I believe this company is positioning itself to be bought. Moral is low within the company, but it's a job.
Base customer account manager (Current Employee) – Los Angeles, CA – June 20, 2017
TPX Communications while being a decent workplace lacks direction. If you want to get started as an accounrt manager then by all means join this company. Good training and dedicated leadership at the manager level. However the company has too many systems in play not enough resources and a veritable hodgepodge of software and systems that makes provisioning a nightmare.
good coworkers and first line leaders
lack of synergy, systems are way outdated, no real ability for advancement