Trailhead Marketing careers and employment
Salary estimated from 83 employees, users, and past and present job advertisements on Indeed.
This place is a different animal. They force you to read off the script and encourage you to rudely talk over prospects with BS transitional statements that serve more to encourage someone to hang up rather than create a sale. I love sales and utilizing strategies that actually make money, and this place isn't it.
You have to cold call realtors by looking them up online, and 90% of the time, they just hang up on you. In other jobs, I generally have done sales with hot leads. What's lame is that the product is actually decent, and the pricing is good, but this company goes about marketing it in a way that turns buyers off.
In the script, you aren't allowed to explain what the product actually is until you talk about a bunch of nonsense, first. Most people hang up because they keep asking what the product is, and the CEO doesn't allow you to tell them until you finish your annoying script. You basically have to ignore their questions and keep talking. In my prior jobs, I made way more sales consistently by just getting to the point and not wasting my customer's time. I was very frequently the number one seller, but that was in jobs where I was allowed to create my own approach and become a product expert. Here, they barely even explain the details of the product you're selling, so when a customer asks a specific question, you end up sounding like an idiot since you don't have the knowledge.
They also repeatedly call the same customers. I can't tell you how many people were exasperated, saying we had called them 10 times and that they'd heard the script. Some had memorized it and could recite it to me. I was not allowed to remove them from the list unless they asked, and I could not tell them "I can remove you from the list if you request it." This was a part of the harassment strategy of the company. Don't give anyone the option to opt out.
The CEO once stood over my shoulder on a call when I speaking to a very nice man who explained that he understood what our product was and that he already did it in house for himself, for free. He was very polite and trying to wish me a good day and hang up. The CEO forced me to cut the guy off multiple times by reading unrelated nonsense from the script, talking over this guy and forcing him to hang up in the middle of talking. The CEO then gave me a thumbs up and told me this was a "win", stating that letting this man politely end the conversation would equate to the man having "control", and that the CEO wanted me to have "control" by rudely talking over, blathering on, and forcing the guy to hang up. It's so manipulative, stupid, and creates a horrid brand image. The guy initially said he would consider our product and pass it on to others in his field, but I highly doubt he will mention it after how I was forced to treat him.
I've been on the front line of sales, generated positive brand images, and gotten customers on referral all the time. This is not how you make a positive brand image that brings you referrals.
I also spoke to a woman who explained to me that her finances had been hit extremely hard and that she was cancelling so many services for herself because her and her husband could barely afford to live, and my trainer forced me to continually talk over her no matter how many times she said she couldn't afford it. She could barely pay her bills. I was never allowed to say goodbye or have a good day, and she didn't want to be rude by hanging up on me in the middle of me speaking. I basically had to bother and harass her for 20 minutes before she finally lost patience and hung up.
The company takes no feedback whatsoever and just chalks it up to people being "haters".
Additionally, this place is very toxic in the sense that during the coronavirus situation, they were still doing high fives and not practicing social distancing. I heard upper management trying to imply that the panic was unwarranted and that the virus was not a big deal. One employee was showing symptoms and took the day off, per government and health department regulations (you are supposed to do a 2 week quarantine if you're symptomatic), and the CEO did not care, only telling that employee that they are required to show up. They only practiced social distancing once they were ordered to do so by the governor.
This is a slap in the face to people who have died from this virus and the health care workers dealing with an overflow of patients every day.
Basically, this is fine if you're ok with harassing people, making minimum wage, getting free beer at the end of shift, and free "breakfast" (this amounts to a granola bar, which you're not allowed to access after 12pm--how does this company make tons of cash and not want to feed their employees? I've worked with high profile companies, and they always fed their employees--and with much better food than this). Oh, and professional dress is required.
If you're an actual experienced salesperson like myself, you'll find better treatment elsewhere. Shoot, my commission was higher at other jobs, and I was able to treat my customers with respect, wear casual clothing, and not be forced to act like a jerk.
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If we were okay with being strong while we constantly tried to sell something to customers who have already said no multiple times.
- Trailhead Marketing