Trailhead Marketing
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Trailhead Marketing careers and employment

About the company

CEO
Picture of Luke Bettis, CEO of Trailhead Marketing
Luke Bettis
Founded
2013
Company size
11 to 50
Revenue
$5M to $25M (USD)
Industry
Information Technology
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Salaries

Salary estimated from 83 employees, users, and past and present job advertisements on Indeed.

Sales

Sales Representative
$90,491 per year
Telemarketer
$58,620 per year
Inside Sales Representative
$91,341 per year
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Rating overview

Rating is calculated based on 17 reviews and is evolving.

5.0020174.0020183.5620191.402020

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3.4
Work & Life Balance

Reviews

Cold Caller in Portland, OR
3.0
on September 19, 2020
Fun place to cold call people
Was fun except for the weird clap circle and more focus on sell sell sell instead of training us on what the product is. Say I need to write 120 characters so I guess I'll add that there was free beer after work each day which was pretty cool.
Sales Associate in Portland, OR
1.0
on April 6, 2020
High turnover for good reason, harassing people, lures you in with superficial benefits
The main allure of this job for many I spoke to was the free breakfast and beer on tap. I've worked in sales for many years, been a product specialist, ALWAYS met my sales quotas, and even read off scripts.

This place is a different animal. They force you to read off the script and encourage you to rudely talk over prospects with BS transitional statements that serve more to encourage someone to hang up rather than create a sale. I love sales and utilizing strategies that actually make money, and this place isn't it.


You have to cold call realtors by looking them up online, and 90% of the time, they just hang up on you. In other jobs, I generally have done sales with hot leads. What's lame is that the product is actually decent, and the pricing is good, but this company goes about marketing it in a way that turns buyers off.


In the script, you aren't allowed to explain what the product actually is until you talk about a bunch of nonsense, first. Most people hang up because they keep asking what the product is, and the CEO doesn't allow you to tell them until you finish your annoying script. You basically have to ignore their questions and keep talking. In my prior jobs, I made way more sales consistently by just getting to the point and not wasting my customer's time. I was very frequently the number one seller, but that was in jobs where I was allowed to create my own approach and become a product expert. Here, they barely even explain the details of the product you're selling, so when a customer asks a specific question, you end up sounding like an idiot since you don't have the knowledge.


They also repeatedly call the same customers. I can't tell you how many people were exasperated, saying we had called them 10 times and that they'd heard the script. Some had memorized it and could recite it to me. I was not allowed to remove them from the list unless they asked, and I could not tell them "I can remove you from the list if you request it." This was a part of the harassment strategy of the company. Don't give anyone the option to opt out.


The CEO once stood over my shoulder on a call when I speaking to a very nice man who explained that he understood what our product was and that he already did it in house for himself, for free. He was very polite and trying to wish me a good day and hang up. The CEO forced me to cut the guy off multiple times by reading unrelated nonsense from the script, talking over this guy and forcing him to hang up in the middle of talking. The CEO then gave me a thumbs up and told me this was a "win", stating that letting this man politely end the conversation would equate to the man having "control", and that the CEO wanted me to have "control" by rudely talking over, blathering on, and forcing the guy to hang up. It's so manipulative, stupid, and creates a horrid brand image. The guy initially said he would consider our product and pass it on to others in his field, but I highly doubt he will mention it after how I was forced to treat him.


I've been on the front line of sales, generated positive brand images, and gotten customers on referral all the time. This is not how you make a positive brand image that brings you referrals.


I also spoke to a woman who explained to me that her finances had been hit extremely hard and that she was cancelling so many services for herself because her and her husband could barely afford to live, and my trainer forced me to continually talk over her no matter how many times she said she couldn't afford it. She could barely pay her bills. I was never allowed to say goodbye or have a good day, and she didn't want to be rude by hanging up on me in the middle of me speaking. I basically had to bother and harass her for 20 minutes before she finally lost patience and hung up.


The company takes no feedback whatsoever and just chalks it up to people being "haters".


Additionally, this place is very toxic in the sense that during the coronavirus situation, they were still doing high fives and not practicing social distancing. I heard upper management trying to imply that the panic was unwarranted and that the virus was not a big deal. One employee was showing symptoms and took the day off, per government and health department regulations (you are supposed to do a 2 week quarantine if you're symptomatic), and the CEO did not care, only telling that employee that they are required to show up. They only practiced social distancing once they were ordered to do so by the governor.


This is a slap in the face to people who have died from this virus and the health care workers dealing with an overflow of patients every day.


Basically, this is fine if you're ok with harassing people, making minimum wage, getting free beer at the end of shift, and free "breakfast" (this amounts to a granola bar, which you're not allowed to access after 12pm--how does this company make tons of cash and not want to feed their employees? I've worked with high profile companies, and they always fed their employees--and with much better food than this). Oh, and professional dress is required.


If you're an actual experienced salesperson like myself, you'll find better treatment elsewhere. Shoot, my commission was higher at other jobs, and I was able to treat my customers with respect, wear casual clothing, and not be forced to act like a jerk.
Sales Representative/Customer Service in Portland Oregon
1.0
on March 1, 2020
The turnover rate at this company is insane I have never seen anything like it. These product is not what the customer is told abut
The CEO only cares about drama and putting money in his pocket. He high fives you and get super excited when you keep some poor lady on the phone who just needs to go and go about her day and doesn't want the product but she doesn't hang up on you because you keep looping her is what he calls it. It's just a sick place to work. The employees are pretty cool but don't get to know them because 99% won't be there in the next few days
Fulfilment Specialist in Portland, OR
1.0
on February 14, 2020
Not a great place to work if you have any self respect
This pace is toxic and should be avoided. They have zero sense of what marketing is. All the CEO cares about is how much dollars lines his pocket for his "FANCY" CAR. (YES, ONE DAY HE ACTUALLY BRAGGED IN A MEETING ABOUT HOW NICE HIS CAR WAS.) The CEO and his right-hand man really act like the pretend frat bros they wish they were in college. They don't make a decent product to sell. They make products to keep the money flowing. As for the team I worked on it was fulfilling the packages sold by the sales team. This is not how an agency works.
Verification Specialist in Portland, OR
1.0
on January 30, 2020
I had personal problems with the owner.
All in all the owner offers you a chance to make a 6 figure income. It is possible. Easy to make $60k+ year there... If you have the skills. Have fun with the high pressure sales tactics though.
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Interview insights

Insights from 0 Indeed users who have interviewed with Trailhead Marketing within the last 5 years.

Interview Questions

If we were okay with being strong while we constantly tried to sell something to customers who have already said no multiple times.

Shared on August 1, 2019
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